10-27-2010, 07:33 PM | #1 |
Junior Member
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Join Date: Oct 2010
Device: Kobo WiFi
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[(My) Solution] Kobo Desktop crash on launch after 1.7.1 upgrade
I submitted a ticket to Kobo support a few days ago and their said my issue was being escalated but I haven't heard back yet.
I decided to start mucking around with things today and I think I found the solution. Disconnect your iPod from your computer before launching the Kobo Desktop App. I "Safely Removed" my iPod which was connected via USB the entire time I was having this problem and bingo my Kobo Desktop App works fine now and can connect to my Kobo. If I re-connect my iPod and re-launch the desktop app it crashes. Previous to 1.7.1 I could have my iPod connected to my PC and use the Kobo Desktop Software. If you don't have an iPod try removing any USB devices you have attached one at a time. Please exclude your keyboard and mouse from your testing |
10-28-2010, 02:56 PM | #2 |
Kobo Product Guy
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Join Date: Aug 2009
Location: Toronto
Device: Kobo Vox
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Fizi, thanks for your help - we've isolated this problem and have a fix in the works along with the sync problem reported in the other thread.
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10-29-2010, 11:05 AM | #3 |
Connoisseur
Posts: 52
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Join Date: May 2010
Location: St. Catharines, ON
Device: Kobo eReader
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Yep, I was having the crash too, and by removing an SD card was able to successfully install and run the Desktop Kobo.
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02-02-2013, 01:54 PM | #4 |
Junior Member
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Join Date: Feb 2013
Device: kobo glo
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My desktop app crashes whenever my kobo glo is connected. only connecting the reader crashes it. Any thoughts there? I've reinstalled already.
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02-02-2013, 03:35 PM | #5 |
Grand Sorcerer
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Join Date: Nov 2007
Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
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This is a very old thread.... I'd suggest a) uninstall the desktop and re-download it from http://www.kobobooks.com/desktop and reinstall.
If that does not work, open a new thread here. |
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