[(My) Solution] Kobo Desktop crash on launch after 1.7.1 upgrade

FiZi · 10-27-2010, 07:33 PM

I submitted a ticket to Kobo support a few days ago and their said my issue was being escalated but I haven't heard back yet.

I decided to start mucking around with things today and I think I found the solution.

Disconnect your iPod from your computer before launching the Kobo Desktop App.

I "Safely Removed" my iPod which was connected via USB the entire time I was having this problem and bingo my Kobo Desktop App works fine now and can connect to my Kobo.

If I re-connect my iPod and re-launch the desktop app it crashes.

Previous to 1.7.1 I could have my iPod connected to my PC and use the Kobo Desktop Software.

If you don't have an iPod try removing any USB devices you have attached one at a time. Please exclude your keyboard and mouse from your testing

JCKobo · 10-28-2010, 02:56 PM

Fizi, thanks for your help - we've isolated this problem and have a fix in the works along with the sync problem reported in the other thread.

mwlcarter · 10-29-2010, 11:05 AM

Yep, I was having the crash too, and by removing an SD card was able to successfully install and run the Desktop Kobo.

BollaRice · 02-02-2013, 01:54 PM

My desktop app crashes whenever my kobo glo is connected. only connecting the reader crashes it. Any thoughts there? I've reinstalled already.

PeterT · 02-02-2013, 03:35 PM

This is a very old thread.... I'd suggest a) uninstall the desktop and re-download it from http://www.kobobooks.com/desktop and reinstall.

If that does not work, open a new thread here.

10-27-2010, 07:33 PM	#1
FiZi Junior Member Posts: 4 Karma: 10 Join Date: Oct 2010 Device: Kobo WiFi	[(My) Solution] Kobo Desktop crash on launch after 1.7.1 upgrade I submitted a ticket to Kobo support a few days ago and their said my issue was being escalated but I haven't heard back yet. I decided to start mucking around with things today and I think I found the solution. Disconnect your iPod from your computer before launching the Kobo Desktop App. I "Safely Removed" my iPod which was connected via USB the entire time I was having this problem and bingo my Kobo Desktop App works fine now and can connect to my Kobo. If I re-connect my iPod and re-launch the desktop app it crashes. Previous to 1.7.1 I could have my iPod connected to my PC and use the Kobo Desktop Software. If you don't have an iPod try removing any USB devices you have attached one at a time. Please exclude your keyboard and mouse from your testing

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10-28-2010, 02:56 PM	#2
JCKobo Kobo Product Guy Posts: 244 Karma: 36848 Join Date: Aug 2009 Location: Toronto Device: Kobo Vox	Fizi, thanks for your help - we've isolated this problem and have a fix in the works along with the sync problem reported in the other thread.

10-29-2010, 11:05 AM	#3
mwlcarter Connoisseur Posts: 52 Karma: 10 Join Date: May 2010 Location: St. Catharines, ON Device: Kobo eReader	Yep, I was having the crash too, and by removing an SD card was able to successfully install and run the Desktop Kobo.

02-02-2013, 01:54 PM	#4
BollaRice Junior Member Posts: 2 Karma: 10 Join Date: Feb 2013 Device: kobo glo	My desktop app crashes whenever my kobo glo is connected. only connecting the reader crashes it. Any thoughts there? I've reinstalled already.

02-02-2013, 03:35 PM	#5
PeterT Grand Sorcerer Posts: 12,143 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	This is a very old thread.... I'd suggest a) uninstall the desktop and re-download it from http://www.kobobooks.com/desktop and reinstall. If that does not work, open a new thread here.