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Old 01-30-2013, 02:55 PM   #16
rogerVA
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Hopefully the publisher has a voice of reason somewhere in their life that might point out the wrongness of not honoring original promises. They seem blind to it, themselves.
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Old 01-30-2013, 02:58 PM   #17
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A response to some questions...

http://www.teleread.com/ebooks/delph...rom-the-owner/


Here's one of the responses...
Quote:
Q. What happens once the promised 12 months of updates is done? Will customers have to repurchase any books which weren’t updated in that time?

A. The short answer: yes, they will. Peter says: “I know this is frustrating. We want to help customers more, but we regret this is the best we can offer. An update service is not an indefinite service we can offer ‘forever’, especially considering the very low price we charge for our products and the generous special offers we also give. But we will help customers with new updates from now until next January.”

Last edited by AnemicOak; 01-30-2013 at 03:00 PM.
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Old 01-30-2013, 03:10 PM   #18
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It's not the best they can offer, it's the best they care to offer. I guess they figure they will be fine without their previous customers. Nothing really surprises me anymore, but this blatant disregard of us really does. I'll stop whining now.
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Old 01-30-2013, 05:15 PM   #19
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I'm beginning to smell a rather large rat here. From the same article on teleread (http://www.teleread.com/ebooks/delph...rom-the-owner/) :

Quote:
They have local backups of all saved emails, and can match up your order info upon request for books which get updated in the next 12 months. If you don’t know the order number, they can find it for you; but if you do, that will be faster and easier for them and will expedite the restoration of that book.
So they DO have our past order information, and COULD rebuild our accounts, but have chosen NOT to.

This smacks of a company that began with a lofty promise (free lifetime updates once you purchase a book) and perhaps a much too low initial pricing of the volumes - now trying to force customers to re-buy previously purchased volumes - to generate more income for them.

I mean really, they miraculously were able to recover the book files to sell them again, the web page information, ... but not the customer accounts?

Rather too convenient for my taste. Too conveniently selective ....
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Old 01-31-2013, 11:20 AM   #20
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I've purchased a few Delphi Classics titles through Amazon in the past. Delphi's website used to say that they plan on making free updates available for Amazon customers when they can work out the technical details. Why not? Other publishers are able to upload updated files to Amazon, and they show up in the Cloud as "update available".

More troubling, I don't see that announcement anymore.
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Old 02-01-2013, 10:12 PM   #21
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http://www.teleread.com/ebooks/delph...omment-1236088

See the above, and read the comments for the latest discussion. The publisher is brazenly unapologetic about going against his word.
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Old 02-02-2013, 07:25 AM   #22
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Does anyone have available their earlier quote about indefinite updates?

It would be nice to have both quotes side-by-side.





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Old 02-02-2013, 07:27 AM   #23
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If they were sold with the specific promise of indefinite upgrades, then this looks like a clear case of breach of contract.
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Old 02-02-2013, 08:36 AM   #24
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Quote:
Originally Posted by HarryT View Post
If they were sold with the specific promise of indefinite upgrades, then this looks like a clear case of breach of contract.

I would still like to see that specific promise, along with their new promise.

Then someone could send an email, along with these two quotes. That might make his pot boil.



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Old 02-02-2013, 08:47 AM   #25
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This is Internet Archive's record of their update page as of October 2012.

Note the sentence "So, if we update a title you've already purchased from us, you can click on its link in the My Account section and download the most recent version... absolutely free!"
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Old 02-02-2013, 09:35 AM   #26
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That certainly seems clear enough. No mention of any time limits there!
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Old 02-02-2013, 01:46 PM   #27
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Quote:
Originally Posted by LovesMacs View Post
This is Internet Archive's record of their update page as of October 2012.

Note the sentence "So, if we update a title you've already purchased from us, you can click on its link in the My Account section and download the most recent version... absolutely free!"


That seems absolutely clear: Whenever they update a book AND if you bought it from them, then you will have that most current edition available for download to your account.

Thank you for the link.



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Old 02-02-2013, 08:16 PM   #28
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I am very glad I never bought anything from them. And now since they don't have my details I'll not have to go and unsubscribe from their mailing list.
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