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Old 01-27-2013, 07:32 PM   #76
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US Onyx Dealer

US customers can buy the "Black" Onyx Boox M92 (compatible with Booxtor's firmware updates and patches) from the eBay seller all_cycle_world. They are based in Georgia, USA, and ship via USPS Priority Mail.

I purchased mine from there in December for $378 USD. The seller quickly responded to my inquiries and personally handled my order. My M92 shipped in a leather case and came with a wall charger, just like ereader-store.eu (Booxtor).

I have had no problems at all with this device and absolutely love it. I wonder if this dealer is somehow associated with Booxtor? I wish they would get other Onyx models in, like the new i62 HD, but alas they have no plans to do so.

Thanks so much for your support Booxtor. I will probably buy an i62 HD from you in the near future. Like other members have stated here, I want to support your efforts.

Last edited by Isles8008; 01-27-2013 at 07:42 PM.
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Old 02-01-2013, 08:37 AM   #77
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if buying from them, do you know where to find support in europe, guarantee, if anything happens? First I will have to contact onyx support, I guess, but then, has onyx service stations in europe or do I need to send it to US or China?
thank yyou..
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Old 02-01-2013, 02:49 PM   #78
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I am not sure, but I doubt there is something like Worldwide Warranty for Onyx products.

Most probably you will have to send it to the place where you bought it or to distributor they bought it from.

There are at least 3 countries in EU where are Onyx repair centers, as far as I know. Germany, Poland and Czech Republic (probably only M92).
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Old 02-02-2013, 08:08 AM   #79
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worldwide warranty there should be, the question is where to get the repair from. but it is better, I think, to have a reseller near you, let him deal with the problem
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Old 02-02-2013, 08:28 AM   #80
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As far as I know, there is no "worldwide" warranty in this case.
You yourself are expected to deliver the broken device to the dealer or the distributor from whom you bought it ("Booxtor" offers 2 years, ArtaTech 1 year warranty time).
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Old 02-02-2013, 01:54 PM   #81
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There are certain inalienable consumer rights in the EU, though. The seller (!) is resposible for a two year legal warranty, e.g. (and has to bear to cost of shipping in such cases, for what it's worth.)
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Old 02-02-2013, 02:18 PM   #82
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Yes, we already had lengthy discussion about it few months ago....

I would just point out that general 2 year's warranty protection in EU applies only to consumers (buying for home use), not to enterprices (buying for bussiness). For example even lower-end enterprice grade notebooks (costing cca 1000 EUR) by Lenovo (IBM) have 1 year warranty, if you buy them for use comercial use. So, I decided to buy similar notebook by another company which has 3 years' on-site service warranty...

@ Gris
By Worldwide Warranty I meant, one may deliver it to any "repair" center/warranty "body", despite the place of purchase.
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Old 02-02-2013, 02:38 PM   #83
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The warranty time is country specific (i.e. different members of the EU have different regulations). In particular that means that the Polish distributor ArtaTech is allowed to offer 1 year only.
See posts #48 and #73 - #75 in this thread.

I have had a similar issue with Garmin GPS devices.
I even contacted Garmin's European Service Center.
I was told that their "international warranty" validity time depends on the origin of their device. No matter where you buy it, you need to know from which "distribution channel" it comes. I think I remember two cases now - if the device originates in Garmin-France the warranty is 1 year, if the device originates in Garmin-Netherlands the warranty is 2 years (I don't really remember it exactly now, I am sure about France, but I don't remember the list of countries in which their warranty was 2 years, there were not so many, however).
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Old 02-02-2013, 02:52 PM   #84
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It is 2 years for Garmin in Czech Rep. (unless they've changed it recently.)
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Old 02-02-2013, 03:08 PM   #85
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Quote:
Originally Posted by pepe_alter_ego View Post
The warranty time is country specific (i.e. different members of the EU have different regulations).
Well, there's always directive 1999/44/EC, of course, which applies to all countries ... so, two years it is, for all intents and purposes.

Quote:
In particular that means that the Polish distributor ArtaTech is allowed to offer 1 year only.
I very much doubt that. According to this report "Poland has implemented Directive 1999/44/EC on certain aspects of the sale of consumer goods and associated guarantees through the Act of 27 July 2002 on the detailed conditions for consumer sales and on amendments to the Civil Code. We are not aware of any problem in the transposition of Directive 1999/44/EC into the Polish legal system."

Just my €0.02.
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Old 02-02-2013, 03:17 PM   #86
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A "warranty" is NOT the same as a "guarantee" (similar words, different legal meanings).
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Old 02-02-2013, 03:27 PM   #87
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Why, thank you for pointing this out. Just in case there's any doubt, I was, of course, referring to the legally mandatory remedy, nothing that the manufacturer (or seller) adds on top of that, voluntarily or not. A liability for defects, if you will.
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Old 02-03-2013, 08:21 AM   #88
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i would say that there is at least a one year warranty independent from reseller like arta, booxstore. that comes from onyx itself. on a case of damage yourself must ask support to find the place of repair and have the cost of shipping paid. that is how i found it in another warranty, but the real conditions should be found in the warranty book that comes with the tool itself. that should at least be the minimal and worst warranty condition but legal to everyone.

maybe the shipping costs are paid by onyx but must not be the case.

that should be by law the minimal, as i see.

@mono, i meant worldwide warranty with the same meaning

but I think the theme is not so easy. when onyx is chinese producer and seller, then chinese law is legal. or there is worldwide minimal warranty or the warranty where they are selling jumps in.

like booxstore maybe cannot be made responsible or bear the cost of repairing. he himself must deal with the producer, and make him pay for the repair. for he is not responsible for a bad production. so either onyx itself is made responsible or it is free will of reseller to give more warranty and he himself must bear all cost.

reseller means normal seller, not producer. don't know if the term is right.

so all extension of warranty must somehow be connected with the producer too.

..ah, if they have repair center themself, then they maybe can offer extent warranty, but then on the own risk. so i would say if the country gives a two year warranty, then it should be connected with onyx and should be worldwide. and it should be in the country of buying.

Last edited by gris; 02-03-2013 at 08:54 AM.
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Old 02-03-2013, 09:32 AM   #89
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@ rogue_librarian
Arta Tech Warranty
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Old 02-03-2013, 02:11 PM   #90
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Quote:
Originally Posted by Mono View Post
@ rogue_librarian
Arta Tech Warranty
Your point being? This is obviously a voluntary guarantee. This does not affect your legal rights in any way.
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