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Old 01-21-2013, 08:29 AM   #586
pdurrant
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Still no books from fictionwise in my nook UK account yet.
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Old 01-21-2013, 09:48 AM   #587
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I've given in - I'll just trust to my calibre library....
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Old 01-25-2013, 08:35 PM   #588
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And only got back a pointer to the FAQ. I don't suppose there are many people on the Fictionwise customer service desk now!
I haven't received a check either and my membership was good until May 2020. I've contacted FW support but no response yet.
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Old 01-28-2013, 04:34 AM   #589
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FWIW I solved the issue of UK Nook thinking I was in some other country. That country was undefined since I hadn't entered any payment details. Once I attached a UK credit card to the account it decided I was allowed to see books on the UK Nook store. Still nothing imported from Fictionwise though.
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Old 01-31-2013, 09:13 AM   #590
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What was the deadline for the transfer
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Old 01-31-2013, 09:15 AM   #591
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Today - 31st Jan - is when FW officially closes, I believe.
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Old 01-31-2013, 09:36 AM   #592
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Still no transferred books in my nook.co.uk account. (Nor in my nook.com account, but that has a different email address, so they certainly shouldn't end up there!)
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Old 01-31-2013, 10:00 AM   #593
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The rest of the day should prove interesting, then !
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Old 01-31-2013, 10:18 AM   #594
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I don't think the transfer time is tied to the time that the Fictionwise web site is running.
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Old 01-31-2013, 10:26 AM   #595
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I have contacted Barnes & Noble again on their customer support line via Skype. They are 'escalating' the problem. They might even phone me back.

Good grief! Email! Text Messages! What's this obsession with phone calls?
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Old 01-31-2013, 10:58 AM   #596
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I got a message saying I had credit left from Fictionwise and then a message saying the amount was in error and I'd be getting an email soon with the proper amount.
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Old 01-31-2013, 10:59 AM   #597
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I didn't have any credit left, but I do have four years of Buywise club membership, about which I have heard nothing yet (apart from the generic info in the FAQs).
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Old 01-31-2013, 11:01 AM   #598
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I never got any reply from my often-repeated request to have my copy of "The Two Towers" replaced with "The Lord of the Rings" omnibus. I suspect that's now a lost cause.
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Old 01-31-2013, 11:03 AM   #599
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I don't think it's necessarily a lost cause. This is a known (to B&N) problem, and I suspect that they'll fix it eventually.

Mind you, they'll probably then cause everyone who had actually bought The Two Towers to receive The Lord of the Rings instead!
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Old 01-31-2013, 12:02 PM   #600
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I have contacted Barnes & Noble again on their customer support line via Skype. They are 'escalating' the problem. They might even phone me back.
Be patient. Riggio is a busy guy so it'll take him a while to get around to authorizing action on the Fictionwise customer issues.
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