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Old 12-11-2012, 10:34 AM   #1
guardianofavalon
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Unhappy Kobo Glo not turning on anymore...
Hi guys ,

My week old Kobo Glo stopped functionning 2 days ago... It won't switch on anymore. I tried recharging it (for 12h), using another cable and reseting it but that didn't do anything. When I reset it (with a paperclip) the power light switches to green-blue-green, and then the screen flickers twice. Factory reset doesn't seem possible without switching the Kobo on (even using the light button + paperclip trick). The worst is I'm currently working abroad and can't take it back to the store...

It is my first ebook and i must say i was conquered untill that episode... No need to carry 10kg of books around! But now i'm left with nothing to read
Please help a newbie in desperate need of his books!

Thanks!!
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Old 12-11-2012, 10:47 AM   #2
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Maybe you can reflash the firmware?
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Old 12-11-2012, 10:53 AM   #3
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If you were recharging from a computer, try from a wall socket.
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Old 12-11-2012, 11:32 AM   #4
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try holding the power switch to the side for 20 seconds two or three times.

Helen
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Old 12-11-2012, 10:26 PM   #5
guardianofavalon
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Thanks for your replies

Quote:
Originally Posted by 46jimbo View Post
If you were recharging from a computer, try from a wall socket.
I tried charging it from a wall plug without success. It doesn't even seem to charge at all anymore -> no power light.... Same from a PC.

Quote:
Originally Posted by speakingtohe View Post
try holding the power switch to the side for 20 seconds two or three times.
Holding the power switch has resulted in this green-blue-green light and screen flickering pattern, but nothing afterwards.

Quote:
Originally Posted by koenieee View Post
Maybe you can reflash the firmware?
How do i do that? Do you mean a factory reset? It's apparently not possible without turning the device on with the kobo glo...

Apparently quite a few stores have had the same problem with demo units, but Kobo seems to be pretty quiet about that...

http://www.the-digital-reader.com/20.../#.UMf3iqA0iSo

And their support guy has been quite unhelpfull...
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Old 12-11-2012, 11:55 PM   #6
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Quote:
Originally Posted by guardianofavalon View Post
How do i do that? Do you mean a factory reset? It's apparently not possible without turning the device on with the kobo glo...
To factory reset the glo: hold the power button ON for 15-20 seconds to make sure it is off. Press and HOLD the light button while turning on the Glo. That should put you into a factory reset if that will solve the problem (no guarantees).

Quote:
Originally Posted by guardianofavalon View Post
Apparently quite a few stores have had the same problem with demo units, but Kobo seems to be pretty quiet about that...

http://www.the-digital-reader.com/20.../#.UMf3iqA0iSo
There was a post somewhere about this and it was a problem specific to the demo models and the security case it was in if I remember correctly.
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Old 12-12-2012, 02:50 AM   #7
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Probably won't help, but I have to do it at least twice in a row(holding the power button to the side) once four times. I have a mini so no light button.

Helen
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Old 12-13-2012, 06:05 AM   #8
guardianofavalon
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Quote:
Originally Posted by robko View Post
To factory reset the glo: hold the power button ON for 15-20 seconds to make sure it is off. Press and HOLD the light button while turning on the Glo. That should put you into a factory reset if that will solve the problem (no guarantees).
That did it!!!!!! Thank you so much!!! The Kobo support guy told me the factory reset was done buy turning it on, holding the light button while USING THE PAPERCLIP. Damn him!

Thanks to you all!
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Old 12-13-2012, 05:30 PM   #9
Richard Moody
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Great!

But it does show the lack of expertise of the support section.

My Kobo has been returned as faulty and I now have a new one!!

.........for now
.........
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Old 12-13-2012, 06:30 PM   #10
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Quote:
Originally Posted by Richard Moody View Post
Great!

But it does show the lack of expertise of the support section.

My Kobo has been returned as faulty and I now have a new one!!

.........for now
.........
In fairness, there are a couple of different resets and holding light button while using the paperclip could be one of them. But having said that, there definitely are a good portion of Kobo support people that don't seem to have a clue.
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Old 01-16-2013, 02:07 AM   #11
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I too am having the same problem and have tried to do all the things that everyone has suggested and now it just won't go at all. The startup light won't work or anything! The screen has stopped on the page that i was reading. It's all very frustrating as my book was getting really good! Grrrr. any other advice? Otherwise, it's back to the shop i go! It's only a week old as well.
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Old 01-16-2013, 05:20 PM   #12
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Quote:
Originally Posted by lynnleef View Post
I too am having the same problem and have tried to do all the things that everyone has suggested and now it just won't go at all. The startup light won't work or anything! The screen has stopped on the page that i was reading. It's all very frustrating as my book was getting really good! Grrrr. any other advice? Otherwise, it's back to the shop i go! It's only a week old as well.
What method are you using to charge? If you're using a USB port try a different one or a different computer or different cord. Ideally try a phone charger plugged directly into the wall if you can. If you're not getting any lights beside the power switch either your battery or the switch must be bad and replacement could well be the only option.
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Old 01-16-2013, 07:08 PM   #13
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Quote:
Originally Posted by guardianofavalon View Post
That did it!!!!!! Thank you so much!!! The Kobo support guy told me the factory reset was done buy turning it on, holding the light button while USING THE PAPERCLIP. Damn him!

Thanks to you all!
The paper clip reset and Home/Light button does work but I find the power off for 20 seconds and then hold the Home/Light button while powering on to be a bit easier since I had to power off the unit by holding the power button and then doing the paper clip reset method.

Regards,
Daivd
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Old 01-19-2013, 06:52 PM   #14
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Thanks for posting this. I was so upset when my kobo glo just turned off this morning and reacted the same way as the op described. My glow appears to be restoring.

Thanks,

Penny
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