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Old 06-16-2008, 04:35 AM   #16
minigrrl
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Quote:
Originally Posted by HarryT View Post
Jon, "minigrrl" is in Australia. That means that she's essentially a day "ahead" of Europe, hence if Bookeen reply during the business day on Monday, she'll read it Tuesday morning her time.
Yeah - what he said - much more elegant explanation than mine!
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Old 06-16-2008, 04:37 AM   #17
JSWolf
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Quote:
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Jon, "minigrrl" is in Australia. That means that she's essentially a day "ahead" of Europe, hence if Bookeen reply during the business day on Monday, she'll read it Tuesday morning her time.
The only timezone's outside the USA that I'm really good with is UK time. Having a long distance relationship with my wife got me to be good.
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Old 06-16-2008, 10:20 AM   #18
cftall
"Crackers"
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I sent my reader in with a broken screen via cheap mail it took 6 or 7 days to paris. about 3 days later I wrote them an email cause I never heard from them. I waited 2 more days and was starting to write another email when my doorbell rang and low and behold it was my reader. They never contacted me they just replaced my reader. Im happy
Charlie " Crackers " Tall
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Old 12-30-2012, 01:38 AM   #19
farcalled
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My Odyssey screen broke Xmas , one of the first deliveries in France, I had used it for a few days. I sent 8 emails to Bookeen France with no reply, they don´t publish a telephone number nor a postal address.
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Old 12-30-2012, 04:32 AM   #20
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They do publish a postal address (in the "About us" link):

27, rue de la Vistule
75013 Paris
France
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Old 01-04-2013, 06:50 AM   #21
Godzil
a pthread?? where? where?
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DO NOT SEND A DEVICE WITHOUT ASKING THEM BEFORE!
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Old 01-04-2013, 08:47 AM   #22
EowynCarter
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Yes, you need a RMA form and RMA number before.

Bookeen's support is in a permanent overflow. So patience is needed. They where looking to hire people though.
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Old 01-04-2013, 08:52 AM   #23
HarryT
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Quote:
Originally Posted by EowynCarter View Post
Yes, you need a RMA form and RMA number before.

Bookeen's support is in a permanent overflow. So patience is needed. They where looking to hire people though.
Unfortunately nothing's changed in that regard in about 3 years. They were equally bad at the time I had my CyBook Gen3.
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