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Old 12-06-2012, 05:29 PM   #1
junobeach
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Device: kobo glo
Kobo Glo rattles when tilted/shaken

Anyone else have this?

When I tilt my Glo from one side to the other it makes a thudding/knocking noise like something is moving inside it. I can also replicate it by shaking it lightly (not that I would want to do that)

By the sound of it it's like the entire screen is slightly loose in the frame, but I can't move it with my fingers so I know it's not that.

It seems to work fine otherwise, though it has crashed once. I didn't get it through a traditional retailer (it was a rewards site for my credit card) so I don't know if I want to go through the hassle of returning it if it will work despite this flaw.

Anyone else experience anything like this?
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Old 12-06-2012, 05:32 PM   #2
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Probably battery come loose. Should be returned for warranty replacement.
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Old 12-07-2012, 02:40 AM   #3
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At least two others have reported this issue on the Forum. You need a replacement before it fails completely.
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Old 12-08-2012, 12:48 PM   #4
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Alright thanks guys. I got it through TD rewards and they are looking into getting me a replacement. Chances are I'll end up having to RMA it, that will be a pain over Christmas.

I love the unit but if this is going to shorten its lifespan I should get it replaced asap
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Old 12-09-2012, 02:07 AM   #5
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I wonder if a few batches of these sat somewhere cold and the adhesive holding the batteries let lose? If you were willing to take a minor risk, I bet you could run your thumbnail around the rear cover, pop it off and stick the battery back on the stickum. Of course, that would no doubt void your warranty -how they would ever know is beyond me...

OTOH, you've doubtless already voided your warranty by tilting or shaking your Glo!

Last edited by TechniSol; 12-09-2012 at 02:57 AM.
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Old 12-10-2012, 07:31 PM   #6
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hi

i had the exact same issue as you. I emailed kobo outlining the problem and sent in a few pictures of my receipt + kobo. They sent out a replacement kobo right away (arrived within 10 days)

Oddly enough, the clunking sound seemed to disappear as I was using it more. However, I sent the 'defective' one in anyway as I didn't want it to become an issue down the line.


i agree that it's probably an adhesive issue. Regardless, it shouldn't happen and should be an inexpensive fix for Kobo (to add more/strong adhesive)
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Old 02-03-2013, 04:33 PM   #7
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I'm having the same issue. Contacted Kobo Glo customer support (see transcript). Will update when I hear from them / get a verdict.

================================

Hi, my name is Johnny C. How may I help you?
Jorma: Something's loose inside my Kobo Glo
Johnny C: I'm sorry to hear that you are having that inconvenience. There should not sound anything on the devices. Did you just get the dviice?
Jorma: In december.
Johnny C: Didn't you take it to the retailer right away after getting it out of the box?
Jorma: It didn't make any sounds then.
Jorma: It does now...
Johnny C: Was the device dropped or something happened to it? I am sorry to ask you this, but our devices don't have any loose or small part to be sounding.
Jorma: No. Nothing like that.
Johnny C: You shake the device and it sounds like a rattle?
Jorma: It still works fine. Just makes an annoying ticking sound when you move it around (shake it)
Jorma: Yes, something moves inside.
Johnny C: Well, that is weird, for they don't have any thing that can be loose on them...... Let me know what we do in that case, just a moment, please
Jorma: Sure.
Johnny C: .
Johnny C: Ok, Jorma, I have asked around and there is a chance that there was nothing to do here, since the device is working fine and that the noise was not present from the very beginning of having it.
Johnny C: However, if there was a software issue like the device stops working or something, that would be different
Jorma: So no now what? That's it?
Jorma: And why would that be different?
Johnny C: Because the e-reder was ok at the beginning. It sounds like physical damage caused by a dropped, at least it sounds like that the way you describe the whole thing. If this is correct, then there is no warranty that covers for that.
Jorma: Or... it is a defect that only came to light now. If you bought a car and after a week or two of normal use it developed a rattle would that mean it was your fault because it didn't rattle when you bought it?
Jorma: I just Googled it by the way: http://www.mobileread.com/forums/sho...d.php?t=198748
Johnny C: Ok, for your satisfaction I can start the process, but if its a [physical damage I can't assure you it will get replaced
Jorma: Let's go
Johnny C: ok
Johnny C: After we stop this chat you will receive an email stating that the issue has been escalated and there will be a series of questions you will have to answer
Jorma: Ok
Johnny C: once you answered them, please send the email back to us
Jorma: K
Johnny C: and then you will be contacted by the Tier 2 department to tell you what the next step is
Jorma: Got it
Johnny C: Ok. Thank you for contacting Kobo.
Jorma: Thank you
Johnny C: Have a nice day\
Jorma: You too
Johnny C: Bye.
Jorma: Bye
'Jorma' disconnected ('Concluded by Agent').
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