Thank You, Powell's for not returning my email.

Dr. Drib · 11-25-2012, 06:14 AM

Well, I was thinking of getting the mini and wanted the Black unit.

So I sent off an email yesterday to Powell's and didn't get a response - not even this morning of the 25th. (This is the bookstore that didn't even update their checkout price for Kobo's special holiday price of $49.99 until later that first day.)

So: A big, big 'Thank You' and a lot of little kisses to Powell's!

I saved $49.99. WHOPPEE! and a deserved YAHOO!

Don

masona8 · 11-25-2012, 09:28 AM

Strewth!

EldRick · 11-25-2012, 11:37 AM

The people who do email might be taking a holiday. You could have just ordered one. Get over it.

dakini · 11-25-2012, 01:43 PM

Isn't it a long holiday weekend in the states? I know stores are open for shopping, but I'd be surprised if email customer service were, except at the biggest online retailers like Amazon.

Being a few hours late posting a sales price doesn't strike me as outrageous, and isn't Powells based in Oregon anyway, so it's on western time?

Quexos · 11-25-2012, 01:47 PM

They are legally selling e-books so they have the right to treat us like dung if they want, that's the system and liberal corporate economy we have chosen.
We need to focus instead on berating piracy, those are the problem ...

allovertheglobe · 11-25-2012, 05:30 PM

I was in a similar situation. Alas it seems Powell's is a bit... unready for the selling of electronic gizmos. They don't indicate whether they sell different colors for either the Mini or the Glo, and if not, don't even indicate which IS the default color they'd ship them in.

Also, their page indicates that the sleep cover is available for either reader, but then, just like with the colors, don't give any opportunity anytime during checkout to indicate which one you'd actually like to purchase. On top of the non-updated price as per top post.

I took a chance and put my preferred choices in the "Notes" features at the end of the checkout process (incl. one that said if the Mini wasn't on sale for the advertised price, cancel that part of the order)

To their credit later in the day I received a polite email apologizing for the pricing snafu, and confirming that they'd ship my preferred choices for color & sleepcover, and (re)charging my credit card for the adjusted pricing...

Haven't received the order yet, of course, so I'll update this once I do to let you know if indeed everything was shipped correctly.

Dr. Drib · 11-25-2012, 07:05 PM

Quote:

Originally Posted by EldRick

The people who do email might be taking a holiday. You could have just ordered one. Get over it.

I am over it. And I have a pocket full of pennies from Heaven. Quite a lot, now!

Don

Dr. Drib · 11-25-2012, 07:11 PM

Quote:

Originally Posted by allovertheglobe

I was in a similar situation. Alas it seems Powell's is a bit... unready for the selling of electronic gizmos. They don't indicate whether they sell different colors for either the Mini or the Glo, and if not, don't even indicate which IS the default color they'd ship them in.

Also, their page indicates that the sleep cover is available for either reader, but then, just like with the colors, don't give any opportunity anytime during checkout to indicate which one you'd actually like to purchase. On top of the non-updated price as per top post.

I took a chance and put my preferred choices in the "Notes" features at the end of the checkout process (incl. one that said if the Mini wasn't on sale for the advertised price, cancel that part of the order)

To their credit later in the day I received a polite email apologizing for the pricing snafu, and confirming that they'd ship my preferred choices for color & sleepcover, and (re)charging my credit card for the adjusted pricing...

Haven't received the order yet, of course, so I'll update this once I do to let you know if indeed everything was shipped correctly.

I just now received an email: They have only the white Mini in stock. I thankfully cancelled last night when no reply was forthcoming.

Actually, this is a good conclusion, as it would have taken back seat anyway to the Glo and Kindle's paperwhite. I also have a pocketbook 360 (5-inch screen), which I don't even use anymore.

Don

allovertheglobe · 11-27-2012, 04:34 PM

Quick update as promised: Took delivery of the shipment today, even though it already arrived yesterday (using the free "slow" shipping... not bad at all) Kobo Glo & cover was as expected, the Mini was in white (as per their product picture) but that's OK with me.

However, customer service already sent me another email, saying that they hadn't caught the part about preferring a black Mini and including a link to a return label in case I didn't want the white one. So under the circumstances, they handled everything like good customer service should. Of course it would have been nice to avoid the confusion upfront, incl. Dr. Drib's initial pricing issue.

Impressions of the Glo (better light & higher res & more refined text/font controls > Nook w/GL) and the Mini (it's tiny!) may follow later.

11-25-2012, 06:14 AM	#1
Dr. Drib Grand Sorcerer Posts: 21,650 Karma: 7299295 Join Date: Jan 2007 Location: San Borja (Lima), Peru Device: Pcktbk 360; Kindle Paperwhite (WiFi)/ Fire HD; nook STR & Col; KoboGlo	Thank You, Powell's for not returning my email. Well, I was thinking of getting the mini and wanted the Black unit. So I sent off an email yesterday to Powell's and didn't get a response - not even this morning of the 25th. (This is the bookstore that didn't even update their checkout price for Kobo's special holiday price of $49.99 until later that first day.) So: A big, big 'Thank You' and a lot of little kisses to Powell's! I saved $49.99. WHOPPEE! and a deserved YAHOO! Don __________________ “How to Write the First 3 Paragraphs of YOUR Indie Novel” - by Max Waxwelp 1) Always write 3 sentences of exposition; 2) now create some dialogue, preferably no more than 2 sentences; and 3) make certain the dialogue is either inane or humorous. Example: “Bob, I did not know you wore yellow suspenders,” Sally remarked. “Gee, Sally, those are not suspenders. I am wearing yellow underwear today,” Bob revealed. The dialogue above will help produce at least 100 more pages of dialogue.

11-25-2012, 01:47 PM	#5
Quexos Freethinker Posts: 1,463 Karma: 7053978 Join Date: Jan 2011 Location: European Union Device: Glo, Aura HD 2.5.1	They are legally selling e-books so they have the right to treat us like dung if they want, that's the system and liberal corporate economy we have chosen. We need to focus instead on berating piracy, those are the problem ... __________________ 吾輩はQuexosである "All in all you're just A-nother brick in the wall" (Pink Floyd)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Free - The Last Reef by Gareth Powell [SF] (Amazon)	NightBird	Deals, Freebies, and Resources (No Self-Promotion)	2	09-24-2012 02:27 PM
Literary Turn, Magic Wheel by Dawn Powell	sun surfer	Book Clubs	10	05-06-2012 06:31 AM
10% Rebate on Powell's eGift Cards	issybird	Deals, Freebies, and Resources (No Self-Promotion)	1	06-10-2011 06:55 PM
Goodreads & Powell's Books	Nada y Nadie	Writers' Corner	1	02-25-2011 06:07 PM
Powell's Books Coupon	MarciaCat	Deals, Freebies, and Resources (No Self-Promotion)	2	02-15-2009 08:42 AM

11-25-2012, 09:28 AM	#2
masona8 Enthusiast Posts: 27 Karma: 10 Join Date: Aug 2010 Device: kobo, Kindle DX graphite, Kindle 3	Strewth!

11-25-2012, 11:37 AM	#3
EldRick Addict Posts: 375 Karma: 91339 Join Date: Aug 2010 Device: Kobo Mini, Kobo Glo (Sony PRS-950, Nook STR, Kobo Touch, K-DX, K-3)	The people who do email might be taking a holiday. You could have just ordered one. Get over it.

11-25-2012, 01:43 PM	#4
dakini not "it" Posts: 136 Karma: 1100168 Join Date: Aug 2012 Device: kobo touch	Isn't it a long holiday weekend in the states? I know stores are open for shopping, but I'd be surprised if email customer service were, except at the biggest online retailers like Amazon. Being a few hours late posting a sales price doesn't strike me as outrageous, and isn't Powells based in Oregon anyway, so it's on western time?

11-25-2012, 05:30 PM	#6
allovertheglobe Grumpy Old Man Posts: 259 Karma: 1364 Join Date: Jul 2006 Location: L.A., Euro ex-pat Device: Kobo, Nook Classic,Color,ST/Glow, iRex DR1000, Sony 505, REB1100&1200	I was in a similar situation. Alas it seems Powell's is a bit... unready for the selling of electronic gizmos. They don't indicate whether they sell different colors for either the Mini or the Glo, and if not, don't even indicate which IS the default color they'd ship them in. Also, their page indicates that the sleep cover is available for either reader, but then, just like with the colors, don't give any opportunity anytime during checkout to indicate which one you'd actually like to purchase. On top of the non-updated price as per top post. I took a chance and put my preferred choices in the "Notes" features at the end of the checkout process (incl. one that said if the Mini wasn't on sale for the advertised price, cancel that part of the order) To their credit later in the day I received a polite email apologizing for the pricing snafu, and confirming that they'd ship my preferred choices for color & sleepcover, and (re)charging my credit card for the adjusted pricing... Haven't received the order yet, of course, so I'll update this once I do to let you know if indeed everything was shipped correctly.

11-27-2012, 04:34 PM	#9
allovertheglobe Grumpy Old Man Posts: 259 Karma: 1364 Join Date: Jul 2006 Location: L.A., Euro ex-pat Device: Kobo, Nook Classic,Color,ST/Glow, iRex DR1000, Sony 505, REB1100&1200	Quick update as promised: Took delivery of the shipment today, even though it already arrived yesterday (using the free "slow" shipping... not bad at all) Kobo Glo & cover was as expected, the Mini was in white (as per their product picture) but that's OK with me. However, customer service already sent me another email, saying that they hadn't caught the part about preferring a black Mini and including a link to a return label in case I didn't want the white one. So under the circumstances, they handled everything like good customer service should. Of course it would have been nice to avoid the confusion upfront, incl. Dr. Drib's initial pricing issue. Impressions of the Glo (better light & higher res & more refined text/font controls > Nook w/GL) and the Mini (it's tiny!) may follow later.


Advertisement Enthusiast