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Old 10-17-2012, 05:33 PM   #46
HarleyB
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Hadn't thought of that!, Now I have to change my birthday every month
I also entered my correct birthday sort of hoping that I might score a special coupon when that day rolled around but I hadn't thought of this!!
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Old 10-17-2012, 06:35 PM   #47
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Old 10-17-2012, 07:14 PM   #48
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I have just received an email from Kobo apologising for the confusion and agreeing to refund my payment for Peter Cosgrove's book, so I am happy with the outcome - and I have changed my account settings. Thank you very much to the members of this forum who alerted us to the problem!
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Old 10-17-2012, 08:58 PM   #49
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Every day is your birthday!
You have only one birthday a year, but 364 unbirthdays.
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Old 10-18-2012, 12:35 AM   #50
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Thanks for the heads up on this. I just went into my account options and changed it to not use Quick Buy.
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Old 10-18-2012, 03:34 AM   #51
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I use Kobo UK a lot, but I have never had any coupons. I get emails from Kobo highlighting books I might like, but no coupons. Where are you guys getting your coupons from?
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Old 10-18-2012, 03:45 AM   #52
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Quote:
Originally Posted by ShellShock View Post
I use Kobo UK a lot, but I have never had any coupons. I get emails from Kobo highlighting books I might like, but no coupons. Where are you guys getting your coupons from?
Often they just send them to me usually they arrive just before a weekend or a holiday and occasionally just because I haven't brought anything in a while.
Make sure you carefully check those highlight emails I've sometimes seen the coupons in them they are easily missed. The other main source is the coupon thread in the Deals forum
http://www.mobileread.com/forums/sho...d.php?t=115233
remember they can only be applied to non agency books
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Old 10-18-2012, 05:52 AM   #53
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Thanks for the heads up from me too - I'd also been opted in when I checked my account details.
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Old 10-26-2012, 11:51 PM   #54
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I refuse to buy any more books from Kobo until they fix the Quick Buy thing. This was so sneaky.

Luckily, there are more and more places to buy ebooks (without DRM!) now, so I don't need Kobo.

EDIT: My favorite site for buying books is Baen: http://www.baenebooks.com/
Check it out if you love sci-fi and fantasy!
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Old 11-14-2012, 06:11 AM   #55
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Unfortunately, I did not know about this issue and went on the website to buy a book with a coupon. I saw the quick buy option and unticked it but before I could blink the book had been charged to my credit card.

I am very angry about thisand have sent an email to kobo demanding a refund. If they don't give it to me I am going to call mastercard and tell them the payment was not authorized.

I am curious to know if this happened to anyone else, my book was not one of the free ones.
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Old 11-15-2012, 11:50 AM   #56
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If you have the mobile app loaded, be aware that they added a Quick Buy there as well that defaults to enabled regardless of the setting on the site. This setting is per device, so I disabled it on my Android phone and both my Android tablets in case I buy from the app.

Last edited by hwlester; 11-15-2012 at 11:52 AM.
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Old 11-15-2012, 04:11 PM   #57
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YoYo: I've found Kobo Customer Service fairly reasonable when it comes to stuff like this. You may only be able to get a store credit, but I doubt they'll stick you with the book at full cost.
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Old 11-19-2012, 10:47 AM   #58
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Quote:
Originally Posted by hwlester View Post
If you have the mobile app loaded, be aware that they added a Quick Buy there as well that defaults to enabled regardless of the setting on the site. This setting is per device, so I disabled it on my Android phone and both my Android tablets in case I buy from the app.
Hmm.. I just checked mine and it was not defaulted to enabled. Not sure why yours did.
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Old 11-19-2012, 07:36 PM   #59
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Hmm.. I just checked mine and it was not defaulted to enabled. Not sure why yours did.
Hopefully it's not for most people, but better safe than sorry. I usually buy on the website, not the app, anyway.
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Old 11-23-2012, 04:53 AM   #60
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I am happy to report that they promptly refunded my money so I am a happy customer and will buy from them again. Yes, I have made sure to remove my credit card from their system and deactivate the quick buy.
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