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Old 11-19-2012, 09:38 PM   #1
uhstud2215
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Smile How to de-register a Kindle which has a broken screen

Hi Guys,

If anyone can help here, I have received a broken screen kindle, and in the process of getting it replaced but it needs to be deregistered before Amazon CS will approve the replacement. The device is not registered to my account.

Thanks,
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Old 11-19-2012, 10:01 PM   #2
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Whoever it is registered to needs to log in to amazon, go to Manage your Kindle >Manage your devices, then deregister the respective one.

Or, on the device, if you can see anything, click on menu (top right corner) , settings, registration, deregister.

Last edited by xendula; 11-21-2012 at 10:49 PM.
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Old 11-20-2012, 02:21 PM   #3
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Or, on the device, even if you can't see anything, blindly type

Home / Menu / 9 times Down / Up / Press / Press

to deregister.
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Old 11-21-2012, 10:05 PM   #4
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Originally Posted by PoP View Post
Or, on the device, even if you can't see anything, blindly type

Home / Menu / 9 times Down / Up / Press / Press

to deregister.
wow! great!
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Old 08-22-2013, 08:19 AM   #5
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Digging up this thread so I don't have to create another with the same subject.

I am trying to de-register a second hand kindle with broken screen. It's a black basic Kindle (2012), I have its serial number, but as it is only WiFi, I can't even make it connect to my local wifi network so it can connect to the internet and de-register.

I bought it through an intermediary, so I don't have access to the previous owner to ask him to de-register himself. It's not stolen nor blacklisted (?), confirmed it with Amazon.

Is there any way I can do this? De-registering with a WiFi Kindle and broken screen? Can't see nothing in it.
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Old 08-22-2013, 12:50 PM   #6
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Quote:
Originally Posted by FLeite View Post
Digging up this thread so I don't have to create another with the same subject.

I am trying to de-register a second hand kindle with broken screen. It's a black basic Kindle (2012), I have its serial number, but as it is only WiFi, I can't even make it connect to my local wifi network so it can connect to the internet and de-register.

I bought it through an intermediary, so I don't have access to the previous owner to ask him to de-register himself. It's not stolen nor blacklisted (?), confirmed it with Amazon.

Is there any way I can do this? De-registering with a WiFi Kindle and broken screen? Can't see nothing in it.
I'm confused by your request. Why would you want to de-register a broken, unusable Kindle if it isn't on your own account? Sounds like it is on the seller's account. If the Kindle were usable I would understand wanting to de-register it, but it is not usable.
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Old 08-22-2013, 01:26 PM   #7
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So that Amazon can process a replacement.

I solved it through painstakingly tries of screenshot-ing the contents.

Thanks!
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Old 08-22-2013, 01:53 PM   #8
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Oh, you have to deregister your broken kindle so that Amazon will replace it?
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Old 08-23-2013, 06:33 AM   #9
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I didn't have to de-register my original K3 to get a replacement when the screen got broken. I contacted Customer Service for the Kindle and got a replacement for less than I'd bought the original for (the warranty had elapsed shortly before the accident with the reader) and they took the broken reader off my account.
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