Kindle paperwhite problem - Page 2

HarryT · 11-19-2012, 09:30 AM

Quote:

Originally Posted by xendula

Harry,you could not access the uk Kindle store (assuming that's what is set up in your country settings) from your device in Egypt?

That's correct. I couldn't. Might something similar to this be the problem that you're having, perhaps?

tuppence · 11-19-2012, 02:45 PM

Okay, in answer to the many questions. I bought the kindle in the uk and am using it in the uk. Books bought on my pc via amazon show up on the kindle but the status is 'pending' whether synced by wi-fi or usb. i have contacted amazon, one replacement, several conversations and nearly three weeks later I am no further on. They say they are aware of the problem and their IT are looking in to it.

HarryT · 11-19-2012, 04:15 PM

Definitely sounds like a problem at Amazon's end. Hope they're able to fix it for you soon.

What happens if, rather than having Amazon send you a book, you open the archive on the PW and select a book from there?

tuppence · 11-19-2012, 05:13 PM

Have tried selecting a book from the archive but it justs says 'pending'. Thanks for all your suggestions.

xendula · 11-19-2012, 06:13 PM

Sorry tuppence, no idea what else you could do! It is obviously not the device that is the problem, since you have a replacement. I'd hate to have a new kindle and not be able to use it

Harry, sorry, I am just totally taken aback. I always thought that if I take my, say, US Kindle anywhere in the world, I would still be able to access the US store. I can use it in Germany for what it's worth. Could this be a restriction imposed by the Egyptian government for religious motives, I wonder? Maybe a recent change after the Arab Spring?

MrDoug · 11-19-2012, 08:10 PM

Quote:

Originally Posted by brewjono

MrDoug of your 141 posts I suspect 3/4 have been hysteria inducing rubbish about your trials and tribulations with the KPW. Now your hijacking other threads and once again offering nothing. Feel free to just go away.

Hey.. just making some comments.. TAKE A HIKE..

Doug

Kolenka · 11-20-2012, 02:39 AM

Quote:

Originally Posted by xendula

Sorry tuppence, no idea what else you could do! It is obviously not the device that is the problem, since you have a replacement. I'd hate to have a new kindle and not be able to use it

Harry, sorry, I am just totally taken aback. I always thought that if I take my, say, US Kindle anywhere in the world, I would still be able to access the US store. I can use it in Germany for what it's worth. Could this be a restriction imposed by the Egyptian government for religious motives, I wonder? Maybe a recent change after the Arab Spring?

Well, part of it is that the stores are likely looking at the IP of the device trying to access the store. If the IP isn't from the right region, deny it. It'd be to prevent someone from buying a US device to buy US books from the UK for example.

As crappy as the situation is, is it possible to download the books and copy them over USB in the short term while the IT folks investigate?

HarryT · 11-20-2012, 03:20 AM

Quote:

Originally Posted by tuppence

Have tried selecting a book from the archive but it justs says 'pending'. Thanks for all your suggestions.

You can presumably still load books via USB, though, so you do have access to your books?

tuppence · 11-21-2012, 01:15 PM

Unfortunately my books won't even load by usb from amazon. So I can't use it. Very frustrating!

Edward_R · 11-21-2012, 01:24 PM

Have you tried connecting to another Wi-Fi besides your own to see if it makes a difference?

HarryT · 11-21-2012, 02:11 PM

Quote:

Originally Posted by tuppence

Unfortunately my books won't even load by usb from amazon. So I can't use it. Very frustrating!

So, from the "Manage Your Kindle" page on Amazon's web site you select "transfer via USB" and what happens then? The book doesn't download to your PC, or the PW doesn't display it when you then copy it from your PC to the PW? I can't imagine a situation in which transferring books via USB wouldn't work!

DreamWriter · 11-21-2012, 02:19 PM

Tuppence, are you transferring the downloaded book via USB from computer to the Documents folder on the Kindle Paperwhite?

You can find information here: Transferring, Downloading, and Sending Files to Kindle Paperwhite.

tuppence · 11-22-2012, 03:35 PM

DreamWriter, you are a genius. It is a long way round for a new piece of technology but at least I can now use my paperwhite until amazon solve the problem.
For anyone else with this problem, at the moment I buy the book on amazon, download it to my computer then move it into the documents folder on the paperwhite using the USB.

Thanks to everyone who has tried to help!

HarryT · 11-22-2012, 03:36 PM

Quote:

Originally Posted by tuppence

DreamWriter, you are a genius. It is a long way round for a new piece of technology but at least I can now use my paperwhite until amazon solve the problem.
For anyone else with this problem, at the moment I buy the book on amazon, download it to my computer then move it into the documents folder on the paperwhite using the USB.

Thanks to everyone who has tried to help!

What were you trying to do before, when you said that transferring books by USB didn't work?

DreamWriter · 11-22-2012, 04:17 PM

Glad you're able to transfer the ebooks via USB now. I hope the wifi problem will be solved soon too!

11-19-2012, 04:15 PM	#18
HarryT eBook Enthusiast Posts: 54,658 Karma: 26165759 Join Date: Nov 2006 Location: UK Device: Kindle Touch, PW, Fire HD, iPad 3, iPhone 4, Samsung Tab 2 7 + More	Definitely sounds like a problem at Amazon's end. Hope they're able to fix it for you soon. What happens if, rather than having Amazon send you a book, you open the archive on the PW and select a book from there? __________________ Harry Currently proofreading The Poison Belt, by Sir Arthur Conan Doyle.

11-19-2012, 06:13 PM	#20
xendula eBookworm Posts: 1,576 Karma: 2692000 Join Date: Aug 2005 Location: Germany / USA Device: Kindle 4B/K~ iPad3 ~ Nexus 7 ~ Kindle Paperwhite	Sorry tuppence, no idea what else you could do! It is obviously not the device that is the problem, since you have a replacement. I'd hate to have a new kindle and not be able to use it Harry, sorry, I am just totally taken aback. I always thought that if I take my, say, US Kindle anywhere in the world, I would still be able to access the US store. I can use it in Germany for what it's worth. Could this be a restriction imposed by the Egyptian government for religious motives, I wonder? Maybe a recent change after the Arab Spring? __________________ They must have used multicolor LED's and finally realized it. ~ S. attempting to explain the colorful blobs on Kindle Paperwhite screens.

11-21-2012, 02:19 PM	#27
DreamWriter Author's Wife/Avid Reader Posts: 1,272 Karma: 2200020 Join Date: Nov 2010 Location: West Coast Device: Kindle Keyboard 3G, Acer Iconia A100 & Acer Iconia A500	Tuppence, are you transferring the downloaded book via USB from computer to the Documents folder on the Kindle Paperwhite? You can find information here: Transferring, Downloading, and Sending Files to Kindle Paperwhite. __________________ NEW! Thriller—Lotto: Blood Money—Kindle (worldwide) • DRM-free ePub - B&N (US/UK) • paper Golf Fiction—The Right Side of the Fairway—Kindle (worldwide) • ePub - B&N (US/UK) • paper 1930s Adventure—Dust Bowl Justice—Kindle (worldwide) • ePub - B&N (US)/UK) • paper

11-22-2012, 04:17 PM	#30
DreamWriter Author's Wife/Avid Reader Posts: 1,272 Karma: 2200020 Join Date: Nov 2010 Location: West Coast Device: Kindle Keyboard 3G, Acer Iconia A100 & Acer Iconia A500	Glad you're able to transfer the ebooks via USB now. I hope the wifi problem will be solved soon too! __________________ NEW! Thriller—Lotto: Blood Money—Kindle (worldwide) • DRM-free ePub - B&N (US/UK) • paper Golf Fiction—The Right Side of the Fairway—Kindle (worldwide) • ePub - B&N (US/UK) • paper 1930s Adventure—Dust Bowl Justice—Kindle (worldwide) • ePub - B&N (US)/UK) • paper

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11-19-2012, 02:45 PM	#17
tuppence Junior Member Posts: 8 Karma: 10 Join Date: Nov 2012 Device: kindle paperwhite	Okay, in answer to the many questions. I bought the kindle in the uk and am using it in the uk. Books bought on my pc via amazon show up on the kindle but the status is 'pending' whether synced by wi-fi or usb. i have contacted amazon, one replacement, several conversations and nearly three weeks later I am no further on. They say they are aware of the problem and their IT are looking in to it.

11-19-2012, 05:13 PM	#19
tuppence Junior Member Posts: 8 Karma: 10 Join Date: Nov 2012 Device: kindle paperwhite	Have tried selecting a book from the archive but it justs says 'pending'. Thanks for all your suggestions.

11-21-2012, 01:15 PM	#24
tuppence Junior Member Posts: 8 Karma: 10 Join Date: Nov 2012 Device: kindle paperwhite	Unfortunately my books won't even load by usb from amazon. So I can't use it. Very frustrating!

11-21-2012, 01:24 PM	#25
Edward_R Connoisseur Posts: 73 Karma: 516220 Join Date: May 2011 Location: Pacific Northwest (about 35 miles northeast of Seattle) Device: Entourage Pocketedge Non-Rooted Ermine / Kindle 3	Have you tried connecting to another Wi-Fi besides your own to see if it makes a difference?

11-22-2012, 03:35 PM	#28
tuppence Junior Member Posts: 8 Karma: 10 Join Date: Nov 2012 Device: kindle paperwhite	DreamWriter, you are a genius. It is a long way round for a new piece of technology but at least I can now use my paperwhite until amazon solve the problem. For anyone else with this problem, at the moment I buy the book on amazon, download it to my computer then move it into the documents folder on the paperwhite using the USB. Thanks to everyone who has tried to help!

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