Glo How is Powells?

Big McLargeHuge · 11-12-2012, 01:01 AM

How is Powells.com? Is there customer service good? I want to buy the Kobo Glo soon, but since Best Buy just says "Coming Soon", i started looking at Powells. If i wind up with a bad Kobo Glo will i have trouble trying to exchange it or return it? Any experience with them? I've never used them before. Thanks for any help

.

rwhe · 11-12-2012, 02:29 AM

I have bought many p-books and other items from Powell's. I bought books from them almost exclusively during the Free Software Foundation's Amazon boycott. I had occasion to return or exchange an item a number of times, but I can only remember having any sort of dispute with their customer service once.

If you are ever in Portland, Powell's City of Books is an amazing brick-and-mortar store that occupies four floors of an entire city block. I have been there often and don't recall ever having a complaint about their customer service. Well, one of their clerks yawned once when I told her how great the store was.

I wouldn't hesitate to buy a Glo from Powell's.

Kolenka · 11-13-2012, 08:50 PM

I will comment that I just got a Glo from Powell's today and it has a sticker saying that it can only be returned if unopened. It can be exchanged if defective.

I wouldn't expect to be able to return it if you don't like it or there's a software bug that drives you crazy.

Big McLargeHuge · 11-13-2012, 10:27 PM

Quote:

Originally Posted by Kolenka

I will comment that I just got a Glo from Powell's today and it has a sticker saying that it can only be returned if unopened. It can be exchanged if defective.

I wouldn't expect to be able to return it if you don't like it or there's a software bug that drives you crazy.

Software bug that is due to the firmware, or a software bug unique to my device? Like the freezing some users have experienced on certain devices, could that be caused by a software bug somehow?

Kolenka · 11-13-2012, 11:19 PM

Freezing would be a software bug, but software bugs are caused by the state of the device, not by any specific hardware fault. Hence the term software bug.

You could certainly exchange for another, but any software issues will still be there. What I'm saying is that they don't accept open box returns on the Kobos. So if there is a problem that can't be fixed by an exchange, you are stuck.

Big McLargeHuge · 11-13-2012, 11:29 PM

Quote:

Originally Posted by Kolenka

Freezing would be a software bug, but software bugs are caused by the state of the device, not by any specific hardware fault. Hence the term software bug.

You could certainly exchange for another, but any software issues will still be there. What I'm saying is that they don't accept open box returns on the Kobos. So if there is a problem that can't be fixed by an exchange, you are stuck.

Ya that's what i thought. Thanks

.

rwhe · 11-13-2012, 11:53 PM

Quote:

Originally Posted by Kolenka

Freezing would be a software bug, but software bugs are caused by the state of the device, not by any specific hardware fault. Hence the term software bug.

You could certainly exchange for another, but any software issues will still be there. What I'm saying is that they don't accept open box returns on the Kobos. So if there is a problem that can't be fixed by an exchange, you are stuck.

The firmware is not static. It's constantly being debugged and upgraded by Kobo. So chances are good that Big wouldn't be stuck.

filmo · 11-14-2012, 09:21 AM

Doesn't Kobo still offer extended warranty?

Kolenka · 11-14-2012, 12:51 PM

Quote:

Originally Posted by rwhe

The firmware is not static. It's constantly being debugged and upgraded by Kobo. So chances are good that Big wouldn't be stuck.

I'm not saying it won't change, but that it isn't something you will just be able to return and wash your hands of either.

Knowing Kobo's history and their resources, it's a bit of a mixed bag though. It's not as if they never regress on their firmware either (new bugs in areas that worked fine before).

EldRick · 11-18-2012, 06:22 PM

My Glo came loose inside: without ever having dropped it or treated it roughly, if shaken from side to side, there was clearly something heavy moving a couple of mm. This after a week of light use.

So I took it back to Powell's where they replaced it with a new one as a defective under their 30-day return policy. Two in a row with no screen problems at all.

EldRick · 11-19-2012, 11:56 AM

P.S. - While in Powells I noticed that they have the Mini on sale for $50 during the after-TG 3-day weekend.

11-12-2012, 01:01 AM	#1
Big McLargeHuge Enthusiast Posts: 47 Karma: 490332 Join Date: Mar 2012 Device: None Currently	How is Powells? How is Powells.com? Is there customer service good? I want to buy the Kobo Glo soon, but since Best Buy just says "Coming Soon", i started looking at Powells. If i wind up with a bad Kobo Glo will i have trouble trying to exchange it or return it? Any experience with them? I've never used them before. Thanks for any help .

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

11-12-2012, 02:29 AM	#2
rwhe Hierodule Posts: 93 Karma: 579402 Join Date: Mar 2010 Device: Kobo Glo, calibre, Android, FBReader	I have bought many p-books and other items from Powell's. I bought books from them almost exclusively during the Free Software Foundation's Amazon boycott. I had occasion to return or exchange an item a number of times, but I can only remember having any sort of dispute with their customer service once. If you are ever in Portland, Powell's City of Books is an amazing brick-and-mortar store that occupies four floors of an entire city block. I have been there often and don't recall ever having a complaint about their customer service. Well, one of their clerks yawned once when I told her how great the store was. I wouldn't hesitate to buy a Glo from Powell's.

11-13-2012, 08:50 PM	#3
Kolenka <Insert Wit Here> Posts: 968 Karma: 1254601 Join Date: Jan 2008 Location: Puget Sound Device: Sony T2, Kindle Paperwhite	I will comment that I just got a Glo from Powell's today and it has a sticker saying that it can only be returned if unopened. It can be exchanged if defective. I wouldn't expect to be able to return it if you don't like it or there's a software bug that drives you crazy.

11-13-2012, 11:19 PM	#5
Kolenka <Insert Wit Here> Posts: 968 Karma: 1254601 Join Date: Jan 2008 Location: Puget Sound Device: Sony T2, Kindle Paperwhite	Freezing would be a software bug, but software bugs are caused by the state of the device, not by any specific hardware fault. Hence the term software bug. You could certainly exchange for another, but any software issues will still be there. What I'm saying is that they don't accept open box returns on the Kobos. So if there is a problem that can't be fixed by an exchange, you are stuck.

11-14-2012, 09:21 AM	#8
filmo Evangelist Posts: 485 Karma: 353162 Join Date: Jun 2011 Device: Kobo Touch, Sony T1	Doesn't Kobo still offer extended warranty?

11-18-2012, 06:22 PM	#10
EldRick Addict Posts: 375 Karma: 91339 Join Date: Aug 2010 Device: Kobo Mini, Kobo Glo (Sony PRS-950, Nook STR, Kobo Touch, K-DX, K-3)	My Glo came loose inside: without ever having dropped it or treated it roughly, if shaken from side to side, there was clearly something heavy moving a couple of mm. This after a week of light use. So I took it back to Powell's where they replaced it with a new one as a defective under their 30-day return policy. Two in a row with no screen problems at all.

11-19-2012, 11:56 AM	#11
EldRick Addict Posts: 375 Karma: 91339 Join Date: Aug 2010 Device: Kobo Mini, Kobo Glo (Sony PRS-950, Nook STR, Kobo Touch, K-DX, K-3)	P.S. - While in Powells I noticed that they have the Mini on sale for $50 during the after-TG 3-day weekend.


Advertisement Enthusiast