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Old 10-09-2012, 06:29 PM   #1
Uschiekid
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Exclamation links to store not working?

Today, when I try any of the follwing on my glo:
Home page-->find books-->Categories/Free e-books/Reading lists
i get an error:

Quote:
oops, server trouble.
unfortunately something happened while processing and this page could not be loaded.

if you continue to encounter this problem please contact kobo customer care for assistance

(etc etc)
(search kobo however does work).

is anyone else encountering this or is it just my device?

i've tried on and off for a few hours...
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Old 10-09-2012, 09:33 PM   #2
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hmmm 53 views and no one knows...

would someone with a glo mind trying the links and seeing? i want to know whether it's worth the hassle of calling/emailing kobo.
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Old 10-09-2012, 09:37 PM   #3
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I often get that message when I buy from my desktop. However, the book always shows up in my Kobo library within seconds and from there I download it to my computer.
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Old 10-09-2012, 09:44 PM   #4
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oh, i mean doing it right on the glo, not from a computer

and not after buying a book, but rather, it won't let me get to the screen to look through categories, free ebooks or reading lists. ie i can't even browse for books...just search for specific ones using "search kobo" option under "find books" on the home screen

it did let me do this until today.
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Old 10-09-2012, 09:55 PM   #5
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Just tried and I can get into the "categories" and browse books.
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Old 10-09-2012, 10:01 PM   #6
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Quote:
Originally Posted by robko View Post
Just tried and I can get into the "categories" and browse books.
ok thanks. guess it might be a problem with my device
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Old 10-09-2012, 10:03 PM   #7
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Or your country. Kobo do show different info to people based on their location.
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Old 10-09-2012, 10:06 PM   #8
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Originally Posted by PeterT View Post
Or your country. Kobo do show different info to people based on their location.
ahh. me country be canada.
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Old 10-09-2012, 10:24 PM   #9
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Oops

All seems fine for me on a Touch in Toronto.
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Old 10-09-2012, 10:32 PM   #10
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Oops

All seems fine for me on a Touch in Toronto.
rats!

oops...i mean, lucky you
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Old 10-10-2012, 07:34 PM   #11
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in the off chance that anyone might come across the same problem (though fairly unlikely i think)

i finally remembered that the last time i'd gone in to those options, i'd hit "buy now" on a book i didn't want to buy...and it sent me to set up credit card info, which i didn't want to provide, since i want to wait until i actually have a book i want to purchase. so i cancelled or x-ed out or something.

so apparently it didn't like me doing that. that's why i was getting servers errors.

my solution was to sign out of my kobo account after syncing my books, and sign back in. and go through the start up process. which made my sideloaded books fall off their bookshelves but did solve my problem with connecting to the store server.

i guess it somehow messed up my signed in status when i refused to continue the book check out by entering credit info. shouldn't have happened, but at least solvable without factory resetting or anything.
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Old 10-11-2012, 07:01 AM   #12
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Quote:
Originally Posted by Uschiekid View Post
my solution was to sign out of my kobo account after syncing my books, and sign back in. and go through the start up process. which made my sideloaded books fall off their bookshelves but did solve my problem with connecting to the store server.
The new Kobo driver for calibre could put all those books right back up there on those shelves for you: http://www.mobileread.com/forums/sho...d.php?t=193184
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Old 10-11-2012, 09:36 AM   #13
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Quote:
Originally Posted by Mrs_Often View Post
The new Kobo driver for calibre could put all those books right back up there on those shelves for you: http://www.mobileread.com/forums/sho...d.php?t=193184
thanks for the tip
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