Props to M-Edge!

cfrizz · 10-06-2012, 09:41 AM

A couple of weeks ago, I lost my Eluminator light which came out of its slot on my Latitude book jacket. I posted about it here in the Sony thread and also I went back and did an update to my review on M-Edge about the fact that not being able to seal the light inside the cover was just an accident waiting to happen.

Well on Tuesday, I got an email from M-Edge telling me that they would be willing to not only replace the light but would also make a change to their Executive Jacket that will hold the light inside and send them to me if I would send back the Latitude jacket. They even made me one in black which isn't the regular option for the Executive jacket.

Needless to say I took them up on it and yesterday I recieved my new jacket and light!

Now it's this kind of customer service that will keep me a loyal and happy customer, thank you M-Edge!!!

Apache · 10-06-2012, 10:50 AM

Apache

silverraven · 10-06-2012, 10:57 AM

I really really like my numerous M-Edge jackets and lights! I've bought 6 jackets and I can't even count how many lights from them. I even use their lights clipped on paper back books. I'm glad to hear their customer service is as good as their products.
S

xendula · 10-06-2012, 11:01 AM

Niiice! I love their eluminator light and have gifted it to many a friend and family member, so I have a soft spot in my heart for them

This makes me like them so much more.
Too bad their cases have the corner straps.
Can you post a picture of the new case?

Apache · 10-06-2012, 12:46 PM

Quote:

Originally Posted by xendula

.
Too bad their cases have the corner straps.

That is the only thing I dislike about their covers.
Apache

cfrizz · 10-06-2012, 01:01 PM

Here you go. As for the corner straps, they don't really get in the way of my using the buttons and they keep the reader nice and secure.

Hellmark · 10-06-2012, 11:21 PM

I've always liked the look of the M-Edge products, but, my big rub on them, is that they use the corner straps. Myself and my wife have Sony Readers, which have mount points for covers. If I could use those instead of the corner straps, I'd much prefer it.

xendula · 10-07-2012, 01:15 AM

Quote:

Originally Posted by cfrizz

Here you go. As for the corner straps, they don't really get in the way of my using the buttons and they keep the reader nice and secure.

The way they added space to store the light is interesting!

booklover6 · 10-07-2012, 10:21 AM

Very nice, what they did, and also how they made the cover just for you!

DianNC · 10-07-2012, 11:00 AM

Quote:

Originally Posted by cfrizz

Now it's this kind of customer service that will keep me a loyal and happy customer, thank you M-Edge!!!

A rare moment, indeed, and a most graceful resolution! Thank you for sharing.

sadievan · 10-07-2012, 01:04 PM

Quote:

Originally Posted by cfrizz

Here you go. As for the corner straps, they don't really get in the way of my using the buttons and they keep the reader nice and secure.

Nice. I have an M-edge Trip case for my KK and like it. The corners never bothered me either. Have a Belkin one for my Fire that has the corners too. No problems

morriss003 · 10-09-2012, 04:15 PM

I had never seen or heard of this before. Thanks for the post.

IcecreamLtDan · 10-09-2012, 04:52 PM

Well, I think I know who I'll be going to for my next ebook reader cover.

Cdesja5 · 10-09-2012, 06:59 PM

I scored an e-luminator light at Target in Orlando for $4.99 a couple of weeks ago and just yesterday on a trip to Plattsburgh found the Executive cover in red for $7.00 at TJ Maxx! I'm a happy camper... correction... reader!

xendula · 10-10-2012, 12:24 AM

Yeah, I found my back-up also on sale but for $7 at Target.

10-06-2012, 09:41 AM	#1
cfrizz Guru Posts: 825 Karma: 8445088 Join Date: Dec 2009 Location: Quincy, MA Device: Sony PRS T1, Samsung GMP 5, Nexus 7 32GB	Props to M-Edge! A couple of weeks ago, I lost my Eluminator light which came out of its slot on my Latitude book jacket. I posted about it here in the Sony thread and also I went back and did an update to my review on M-Edge about the fact that not being able to seal the light inside the cover was just an accident waiting to happen. Well on Tuesday, I got an email from M-Edge telling me that they would be willing to not only replace the light but would also make a change to their Executive Jacket that will hold the light inside and send them to me if I would send back the Latitude jacket. They even made me one in black which isn't the regular option for the Executive jacket. Needless to say I took them up on it and yesterday I recieved my new jacket and light! Now it's this kind of customer service that will keep me a loyal and happy customer, thank you M-Edge!!!

10-06-2012, 01:01 PM	#6
cfrizz Guru Posts: 825 Karma: 8445088 Join Date: Dec 2009 Location: Quincy, MA Device: Sony PRS T1, Samsung GMP 5, Nexus 7 32GB	Here you go. As for the corner straps, they don't really get in the way of my using the buttons and they keep the reader nice and secure. Attached Thumbnails Last edited by cfrizz; 10-06-2012 at 02:29 PM.

10-07-2012, 10:21 AM	#9
booklover6 Wizard Posts: 1,505 Karma: 1842136 Join Date: May 2008 Location: PA (USA) Device: Kindle PW & Touch, Kobo Glo & Mini, KFHD7, + kids' KF2, Lenovo 7"	Very nice, what they did, and also how they made the cover just for you! __________________ Anne, Mom to 4 kids & 4 Parrots.

10-09-2012, 04:15 PM	#12
morriss003 Addict Posts: 394 Karma: 3042018 Join Date: Feb 2009 Location: Maui Device: kindle	I had never seen or heard of this before. Thanks for the post. __________________ "Kids do not appreciate subtlety in adults when they are trying to understand something." Stan Morris Books: Surviving the Fog, Surviving the Fog-Kathy's Recollections, Sam's Winnings, Kate's Movie Star, Amy's Hero, Sarah's Spaceship Adventure, and The Colors of Passion and Love.

10-09-2012, 06:59 PM	#14
Cdesja5 Wizard Posts: 1,080 Karma: 2089284 Join Date: Oct 2011 Location: Montreal, Canada Device: Kobo Touch & Mini,Sony T1, Galaxy Tab 10.1,Samsung S2 phone,iPod Touch	I scored an e-luminator light at Target in Orlando for $4.99 a couple of weeks ago and just yesterday on a trip to Plattsburgh found the Executive cover in red for $7.00 at TJ Maxx! I'm a happy camper... correction... reader! __________________ Chantal Unless otherwise stated, my edits are to correct the auto-correct...

10-06-2012, 10:50 AM	#2
Apache Readaholic Posts: 1,597 Karma: 25782130 Join Date: Sep 2011 Location: South Georgia Device: Nook Color / Nook HD+	Apache

10-06-2012, 10:57 AM	#3
silverraven Addict Posts: 350 Karma: 1325292 Join Date: Oct 2009 Location: Charlotte, NC Device: none	I really really like my numerous M-Edge jackets and lights! I've bought 6 jackets and I can't even count how many lights from them. I even use their lights clipped on paper back books. I'm glad to hear their customer service is as good as their products. S

10-06-2012, 11:01 AM	#4
xendula eBookworm Posts: 1,576 Karma: 2692000 Join Date: Aug 2005 Location: Germany / USA Device: Kindle 4B/K~ iPad3 ~ Nexus 7 ~ Kindle Paperwhite	Niiice! I love their eluminator light and have gifted it to many a friend and family member, so I have a soft spot in my heart for them This makes me like them so much more. Too bad their cases have the corner straps. Can you post a picture of the new case?

10-06-2012, 11:21 PM	#7
Hellmark Wizard Posts: 2,499 Karma: 3629753 Join Date: Jun 2009 Location: Maryland Heights, Missouri, USA Device: Nokia N800, PRS-505	I've always liked the look of the M-Edge products, but, my big rub on them, is that they use the corner straps. Myself and my wife have Sony Readers, which have mount points for covers. If I could use those instead of the corner straps, I'd much prefer it.

10-09-2012, 04:52 PM	#13
IcecreamLtDan Zealot Posts: 106 Karma: 1055234 Join Date: Jan 2011 Location: North Carolina Device: JetBook Lite, Kobo wireless, Kobo Glo	Well, I think I know who I'll be going to for my next ebook reader cover.

10-10-2012, 12:24 AM	#15
xendula eBookworm Posts: 1,576 Karma: 2692000 Join Date: Aug 2005 Location: Germany / USA Device: Kindle 4B/K~ iPad3 ~ Nexus 7 ~ Kindle Paperwhite	Yeah, I found my back-up also on sale but for $7 at Target.

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