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Old 10-04-2012, 10:29 AM   #91
Luminose
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I had the same problem at Staples. The new ones were in the back room. I had to tell them it was in their flyer. No demo unit, just a sign for the new guy, right next to the silver demo unit and sign. I think it will be tough to push the silver at the same price as the black.
Ha. I had the same issue at Best Buy. I called to have them reserve me a unit. When I showed up it was the silver version. It took about 5 minutes of them searching the computer and me pulling up their website to get the new black model.
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Old 10-04-2012, 10:37 AM   #92
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Ha. I had the same issue at Best Buy. I called to have them reserve me a unit. When I showed up it was the silver version. It took about 5 minutes of them searching the computer and me pulling up their website to get the new black model.
In the past I placed an online order with BB for store pick up. That means before I show up at the store they are supposed to have verified the order and processed my CC and have it waiting for pickup. But when I got their I found out they did not have my item in stock so instead they found a similar item and without verification and approval from me they charged my CC. Okay, no biggie I thought, just back off the purchase. But they said they have a 24 hour waiting period before they can accept returns. "Not my fault you BB guys screwed up, get a GD manager." Bottom line was I had to wait 24 hours then make another trip to the store to return my item. So two trips to the store and much frustration later I still didn't have my item. This was the final straw in a long list of BB frustrations.

I don't go to BB anymore.
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Old 10-04-2012, 11:21 AM   #93
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In the past I placed an online order with BB for store pick up. That means before I show up at the store they are supposed to have verified the order and processed my CC and have it waiting for pickup. But when I got their I found out they did not have my item in stock so instead they found a similar item and without verification and approval from me they charged my CC. Okay, no biggie I thought, just back off the purchase. But they said they have a 24 hour waiting period before they can accept returns. "Not my fault you BB guys screwed up, get a GD manager." Bottom line was I had to wait 24 hours then make another trip to the store to return my item. So two trips to the store and much frustration later I still didn't have my item. This was the final straw in a long list of BB frustrations.

I don't go to BB anymore.
They asked me if I wanted to pay over the phone. I little voice my head was screaming not to. So glad I didn't.
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Old 10-04-2012, 07:35 PM   #94
xendula
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Originally Posted by jswinden View Post
In the past I placed an online order with BB for store pick up. That means before I show up at the store they are supposed to have verified the order and processed my CC and have it waiting for pickup. But when I got their I found out they did not have my item in stock so instead they found a similar item and without verification and approval from me they charged my CC. Okay, no biggie I thought, just back off the purchase. But they said they have a 24 hour waiting period before they can accept returns. "Not my fault you BB guys screwed up, get a GD manager." Bottom line was I had to wait 24 hours then make another trip to the store to return my item. So two trips to the store and much frustration later I still didn't have my item. This was the final straw in a long list of BB frustrations.

I don't go to BB anymore.
That's ridiculous! What possible reason can they quote you for making you wait 24h, regardless of whose fault it is?! And: does it say so on the back of their receipts?
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Old 10-04-2012, 07:42 PM   #95
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Yeah I'd say to tell them good luck with that! Maybe if they mark them down to $49 or less but otherwise get the Black version it's better.
I think some well intentioned people who don't know anything about ereaders may see the $10-off sign and think they are getting a deal. They may even ask if this is the new model, and I am fairly sure they would get yes for an answer. The guy I talked to was totally clueless, and only when I said "the black one" did he have a concept to grasp that he could convey to his manager. "The new $69 Kindle" just made him point to the OLD one, and we were in quite a loop going back and forth for a few minutes. Tsk. Tsk.
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