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Old 10-02-2012, 03:59 AM   #1
Katel
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Help please with ADE update?

Sorry if this is in the wrong forum but I'm not sure where to post it, so as I'm a Kobo owner I thought I'd try here.

I' ve recently downloaded ADE 2.0.6 and since then I can't download ebooks. (1 to purchase, and 2 from the library). I had no problem with the previous version.
The .acsm file downloads but only opens to Adobe Reader and when I browse programmes to open it with ADE does not show. I assume ADE is not
allowing DRM protected books to get in (or something like that, don't know
enough about it. )

ADE tells me it is authorised on my computer.
It accepted transfer of books from the previous library to it withut a
problem, but now nothing's happening.
Any advice would be really appreciated.

(Can't get any joy whatsoever from the Adobe website, and
I've really tried).
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Old 10-02-2012, 06:47 AM   #2
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De-authorize it from your old ADE if you still have it on your system. Then de-authorize the new ADE and authorize it again. I also had a problem with ADE not being listed as the default program for .acsm files. Once I had the authorization debacle and that fixed all was well.
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Old 10-02-2012, 07:56 AM   #3
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De-authorize it from your old ADE if you still have it on your system. Then de-authorize the new ADE and authorize it again. I also had a problem with ADE not being listed as the default program for .acsm files. Once I had the authorization debacle and that fixed all was well.
When you de-authorise a device, does it get deducted from your authorisation limits

I would like to install version 2, but I am on about 5 or 6 authorised devices now, dont want the hassle of getting Adobe to reset my limit

when I first got my vox I authorised various different reading apps before I realised there was a limit
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Old 10-02-2012, 10:06 AM   #4
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@paulsalter, FWIW, getting Adobe to add new authorizations in was much, much easier last time I did it. I opened a chat conversation with Adobe and they did it while I was in chat with them. No delay at all.

I don't really know if computer devices affect your authorization limit one way or the other. Hard to tell. I never knew if computer authorizations counted in with the device authorization limit.
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Old 10-02-2012, 10:35 AM   #5
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@paulsalter, FWIW, getting Adobe to add new authorizations in was much, much easier last time I did it. I opened a chat conversation with Adobe and they did it while I was in chat with them. No delay at all.

I don't really know if computer devices affect your authorization limit one way or the other. Hard to tell. I never knew if computer authorizations counted in with the device authorization limit.
Thanks, might hold off for a bit, just curious to see new version

I only use ADE to download before adding to Calibre so should be ok for now
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Old 10-03-2012, 02:02 AM   #6
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Thanks a lot Taming. I tried live chat with Adobe but they told me as ADE is a
free programme they couldn't help me and referred me to their Forum, where I got lost., it seems so convulated. .
Anyway what I did was uninstall ADE 2 and then reinstall it, and now downloads are automatically associating with ADE instead of the Adobe Reader, which is as it should be thank goodness.
. .
Yes it was all about the authorising which is way above my head.
Paulsalter I don't think there's much different with ADE 2 except for the
interface which is different, but it seems to work for me as did the previous one.
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