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Old 09-13-2012, 05:53 AM   #16
meeera
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Originally Posted by Peakcrew View Post
It is, though, inaccurate to refer to the firmware as "pirated", meeera.
[Side note: I didn't - that was EldRick.]
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Old 09-13-2012, 06:05 AM   #17
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Originally Posted by EldRick View Post
This has been going on for almost two years. Busted software that has plainly never been tested adequately.

Perhaps Kobo needs to fire the QA staff and start over?
The Kobo Touch firmware has its quirks and bugs, but I'd hardly call it "busted".

Last edited by the.Mtn.Man; 09-13-2012 at 06:07 AM.
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Old 09-13-2012, 08:11 AM   #18
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Originally Posted by meeera View Post
[Side note: I didn't - that was EldRick.]
I'm so sorry - I have corrected it . I typed the original message just as I was running to the end of my free time before work, and for some reason your name was one the one at the tip of my typing fingers. In my (very weak) defence, I did think it was unusual for you to use that sort of hyperbole ...
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Old 09-13-2012, 08:17 AM   #19
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The Kobo Touch firmware has its quirks and bugs, but I'd hardly call it "busted".
The only thing I might be tempted to call "busted" was the original 2.0.0 release that dramatically failed to install on some people's machines. Even then, the fact that it was only "some" could argue against any sensible use of the word anyway (though if I had gone through the endless square-dancing, I might have a different view!) Otherwise, I don't think we are dealing with more or worse bugs than any other e-reader.
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Old 09-13-2012, 10:50 AM   #20
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Originally Posted by Peakcrew View Post
The only thing I might be tempted to call "busted" was the original 2.0.0 release that dramatically failed to install on some people's machines. Even then, the fact that it was only "some" could argue against any sensible use of the word anyway (though if I had gone through the endless square-dancing, I might have a different view!) Otherwise, I don't think we are dealing with more or worse bugs than any other e-reader.
Speaking as someone who owns and has tested several different readers, here I have to disagree. The Kobo by far is the worst user and tech support experience in the bunch. What exasperates most with Kobo is that frenquent updates only change the problems/quirks for a new set, moreso than resolve them.
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Old 09-13-2012, 01:41 PM   #21
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Do you have any idea when 2.1.1 will be officially available in the UK?
Soon.
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Old 09-13-2012, 01:50 PM   #22
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Originally Posted by mdclements View Post
I have noticed that some people have attempted to install version 2.1.1 on their Kobo Touch devices.

I wanted to discourage you from doing so until we offer this as an automatic upgrade over Wifi or the Desktop application. Installing the upgrade as a sideload could cause your device to stop working. We will have an official post when 2.1.X is available for everyone.

If you already have received 2.1.1 on your Kobo Touch device through the Desktop or over Wifi this is intentional and this build is safe for you to use on your device.
Too late.
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Old 09-13-2012, 02:35 PM   #23
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Too late.
Hahahahaha
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Old 09-13-2012, 02:41 PM   #24
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Speaking as someone who owns and has tested several different readers, here I have to disagree. The Kobo by far is the worst user and tech support experience in the bunch. What exasperates most with Kobo is that frenquent updates only change the problems/quirks for a new set, moreso than resolve them.
Yes, it is true that there always seems to be a swapping of difficulties - one goes away but a new one appears!

I haven't had to deal with tech support (yet), but it seems to me that people compare Kobo - a relatively small outfit - with Kindle, with the might of Amazon behind them. This is unrealistic in my opinion, but then, as I am frequently told by people (including my wife) that I am the unrealistic one - I am an atypical user of technology that likes diagnosing and fixing (or working around) problems.
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Old 09-13-2012, 02:45 PM   #25
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Too late.
Yep, same here. But I love it - no problems at all.
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Old 09-13-2012, 10:34 PM   #26
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Hahahahaha
ditto LOL
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Old 09-13-2012, 11:33 PM   #27
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By far the best Kobo tech support is right here on mobileread. The Kobots... not so much.
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Old 09-14-2012, 01:24 AM   #28
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The only thing I might be tempted to call "busted" was the original 2.0.0 release that dramatically failed to install on some people's machines.
And in relation to the thread at http://www.mobileread.com/forums/sho...d.php?t=190333 I wonder if the Kobo folk, including beta-testers, have at least one of each production model ereader for testing firmware?
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Old 09-14-2012, 04:31 AM   #29
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And in relation to the thread at http://www.mobileread.com/forums/sho...d.php?t=190333 I wonder if the Kobo folk, including beta-testers, have at least one of each production model ereader for testing firmware?
Something I've been wondering too. I think not, hence the problems with what seemed to be a discrete group in one geographical area. Also, since Kobo don't seem to advertise for beta-testers, how would they ensure they get an example of each in the wild?
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Old 09-14-2012, 05:11 AM   #30
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Even leaving out the severe difficulties with particular devices, the niggling problems which have been present in the upgrades have been really annoying. My device came with .14, but didn't include the wifi drivers, so I had to upgrade to .16, which had a real problem with missed page taps. Upgrading to .17 improved that, but removed the top margin from my books. 2.0 fixed that, but made page turning slow. 2.1 has fixed that, but there is still the annoying cover-switching bug. I can live with that, but this is the first firmware where I have not got fed up at some point and factory-resetted to .14 and lived without wifi in return for a decent reading experience.

And what is odd, is that all these problems have been immediately apparent to users, and don't seem to be device specific - which makes me wonder what kind of testing has gone on at kobo hq - how they were able to not notice that tab detection on .16 made menus unusable, for example, or whether they actually tested .17 with any sideloaded epubs. I don't want to invoke the thunder and fury of some users, and I still think my kobo is awesome, but these things have had a real effect on my enjoyment of the device.

In my opinion, the main issue has been with testing, as these bugs haven't been picked up. I think kobo should release 'testing' versions of the firmware in advance of the full release - on the understanding that it is installed at the users own risk - and only in a zip file so there is a small technological barrier to installing it. That way they could get feeback from more users and hopefully iron out some more bugs before the full release.

I love that kobo offers a real alternative to amazon, and supports the use of open epub formats and so on. This is partly why I don't want them to get a reputation for buggy firmware releases, because that kind of reputation can be hard to shake. For most people (at least in the uk), the kindle is the default ereader, which means that it wouldn't take much in the way of slip-ups from kobo to make it an easy choice for people to just go with the default.
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