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Old 09-11-2012, 11:26 AM   #1
scr212
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Downloading kepub to ADE

I tried downloading a book from Kobo to ADE and received this message. E_LIC_LICENSE_SIGN_ERROR. Has anybody else experienced this, and if so, any solutions?
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Old 09-11-2012, 11:41 AM   #2
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I got that one too just last night on a book I bought. I sent an email to Kobo to see what's going on.
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Old 09-11-2012, 12:56 PM   #3
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I'm finding messages like these all over the place. I experienced the same problem. I called Kobo this morning and was told to download the book to my Kobo desktop and then move it to my Kobo reader. Well... what if I don't have a Kobo reader? Anyway, I tried to explain that it's more than likely they aren't connecting to the Adobe licensing server. Next I was told it was a problem with ADE, to re-install. I'm not stupid ADE works every where else. So hopefully someone at Kobo will figure it out. I'd hate to have to buy the book again.

Customer support sent me an email with a link to Adobe digital help. Told me I could re-open the problem if it's not solved in 10 days. Not happy

Last edited by mycurlylocks; 09-11-2012 at 01:09 PM.
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Old 09-11-2012, 01:14 PM   #4
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Quote:
Originally Posted by mycurlylocks View Post
I'm finding messages like these all over the place. I experienced the same problem. I called Kobo this morning and was told to download the book to my Kobo desktop and then move it to my Kobo reader. Well... what if I don't have a Kobo reader? Anyway, I tried to explain that it's more than likely they aren't connecting to the Adobe licensing server. Next I was told it was a problem with ADE, to re-install. I'm not stupid ADE works every where else. So hopefully someone at Kobo will figure it out. I'd hate to have to buy the book again.

Customer support sent me an email with a link to Adobe digital help. Told me I could re-open the problem if it's not solved in 10 days. Not happy
Hmmm. If I run into that problem with a purchase from Kobo, I'm liable to mark them off my buy list...for good. I hope they get that fixed promptly.
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Old 09-11-2012, 01:17 PM   #5
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They must have figured it out, I can download my book to ADE. I know any company can have problems, they just need to get more info to the representatives answering the phones. They're the ones catching the heat.
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Old 09-12-2012, 06:48 AM   #6
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I don't know what happened yesterday, but in the past, that has been an issue with the Adobe servers, not a Kobo issue.
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Old 09-12-2012, 07:29 AM   #7
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Works again for me too. Server issues more than likely on some end.
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Old 09-12-2012, 10:58 AM   #8
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It is working again for me as well. Thanks to all for your support. I'm curious, how often does this happen?
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Old 09-12-2012, 11:14 AM   #9
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Adobe is a bit screwy today. I could not download ADE to use on another machine this AM and I am getting the error message when I attempt to download an ePUB NOT purchased from Kobo.
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Old 09-12-2012, 11:37 AM   #10
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Getting the same on a book just bought from Google, will try again later (only want the download as a backup)
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Old 09-12-2012, 11:42 AM   #11
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Just borrowed a book from Toronto Public Library and had no issues with the ADE download.
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Old 09-12-2012, 12:33 PM   #12
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just tested on a library book and that worked fine
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Old 09-12-2012, 02:18 PM   #13
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I got an email from Kobo earlier today saying they were aware of the issue and it's been resolved. They didn't say on which end the problem was occurring. I'm starting to to think it was on the Adobe side.
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Old 09-12-2012, 03:00 PM   #14
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my earlier issue has now been resolved, tried 5 mins ago and book downloaded fine
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Old 10-14-2012, 03:37 PM   #15
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Question

I'm having a similar problem this morning. I know it's not ADE, because I've just checked out books from several libraries with no problem. I get the error message:

Error getting license
Server communication problem: E_ADEPT_USER_AUTH

Any fix for this, other than e-mailing Kobo customer service and posting on their Get Satisfaction board (both of which I've already done.)

Thanks!
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