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Old 07-15-2012, 01:45 PM   #61
manush
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It's weird, I never received an email confirmation from Baen but the books show up in my account. According to the website when I ordered it would receive a email with download instructions. I checked their customer service link but I couldn't find an email address to contact them. Does anyone know of a customer service email for Baen?
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Old 07-15-2012, 04:12 PM   #62
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You never get anything from them after an order (except a receipt). After you get to the confirmation page (step 6 - the one after you enter the next email address in the chain), then just click on "my books" on the menu at the left. Or use Back in the browser to go back to the book/bundle page and refresh - you'll have download links after you purchase.

The emails go out almost immediately, to both the sender and the receiver - - check your spam filters and if you don't find it, just PM the person that was ahead of you in the chain. They can cut/paste the code back to you in a PM here.
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Old 07-16-2012, 08:41 AM   #63
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Quote:
Originally Posted by koland View Post
You never get anything from them after an order (except a receipt). After you get to the confirmation page (step 6 - the one after you enter the next email address in the chain), then just click on "my books" on the menu at the left. Or use Back in the browser to go back to the book/bundle page and refresh - you'll have download links after you purchase.

The emails go out almost immediately, to both the sender and the receiver - - check your spam filters and if you don't find it, just PM the person that was ahead of you in the chain. They can cut/paste the code back to you in a PM here.
You also get a separate email with a link to download from. FWIW gmail quite regularly shoves emails from Baen into the spam folder.

Last edited by camiller; 07-16-2012 at 08:45 AM.
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Old 07-16-2012, 11:40 AM   #64
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You also get a separate email with a link to download from. FWIW gmail quite regularly shoves emails from Baen into the spam folder.
It's also possible it could be an issue on Baen's side. This is the second thread like this I've seen a similar issue (one had two issues in it) with the emails not going out.
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Old 07-16-2012, 01:48 PM   #65
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I'd like to get in line for this one too, I'm not sure who I would be after when this is resolved (hopefully). Please let me know...thanks
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Old 07-16-2012, 03:47 PM   #66
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I'd like to get in line for this one too, I'm not sure who I would be after when this is resolved (hopefully). Please let me know...thanks
Assuming it didn't get lost somewhere:

Manush (has submitted the code, but Baen's system appears to have hiccuped)
Moe The Cat (will hopefully get the code after Baen recovers from it's spasm )
camiller (me)
dcslz
kg3 <== you

so send a pm to dcslz
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Old 07-16-2012, 03:55 PM   #67
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Thanks camiller, I'll PM Dcslz. I hope this gets worked out!
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Old 07-17-2012, 01:58 PM   #68
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Originally Posted by manush View Post
It's weird, I never received an email confirmation from Baen but the books show up in my account. According to the website when I ordered it would receive a email with download instructions. I checked their customer service link but I couldn't find an email address to contact them. Does anyone know of a customer service email for Baen?
If you are still looking for baen CS: baensupport AT principledtechnologies DOT com
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Old 07-17-2012, 04:46 PM   #69
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I still haven't received anything from Baen. I've checked my spam filter, too. Unless Manush can get something from Baen Support, the chain may be broken!
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Old 07-17-2012, 05:52 PM   #70
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Quote:
Originally Posted by manush View Post
It's weird, I never received an email confirmation from Baen but the books show up in my account. According to the website when I ordered it would receive a email with download instructions. I checked their customer service link but I couldn't find an email address to contact them. Does anyone know of a customer service email for Baen?
The Baen Ebooks email server was down on Saturday, email Baen Support, tell them what happened.



bernie

baensupport@principledtechnologies.com
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Old 07-18-2012, 11:23 AM   #71
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The Baen Ebooks email server was down on Saturday, email Baen Support, tell them what happened.



bernie

baensupport@principledtechnologies.com
Looks like manush's last activity on the forum was his last post on this thread. Hope he comes back and sees this!
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Old 07-25-2012, 05:38 AM   #72
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Is this one now dead?
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Old 07-25-2012, 11:29 AM   #73
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It appears to be dead. I never received anything from Baen after Manush got his bundle.
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Old 07-25-2012, 02:01 PM   #74
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Ok.

Thanks Moe.
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Old 07-25-2012, 08:32 PM   #75
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Originally Posted by Moe The Cat View Post
It appears to be dead. I never received anything from Baen after Manush got his bundle.
I just emailed Baen so hopefully I can get this sorted out . I also just pm'd you about an email that I sent you the other day.
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