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Old 07-12-2012, 08:42 PM   #31
snouta
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Hey, I am having this issue as well and am also located in Australia.

I'm wondering if its possible this update issue is a cause of going from a much earlier firmware version. I believe I was at 1.9.14 before I tried to update mine to 2.0 and when I did a factory reset it took it back to 1.9.11.

When I manage to get my Touch to go into factory reset again I'll try updating to 1.9.17 then to 2.0 and see if this fixes the issue.
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Old 07-12-2012, 08:43 PM   #32
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I bought 2 Kobo Touch yesterday. I am afraid to open them, if this firmware issue is unwisely handled. Kobo, you should roll the firmware out as beta for tester.
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Old 07-12-2012, 08:53 PM   #33
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Quote:
Originally Posted by snouta View Post
I'm wondering if its possible this update issue is a cause of going from a much earlier firmware version.
I was at 1.9.17 before the update, and have the problem.
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Old 07-12-2012, 08:55 PM   #34
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I was at 1.9.17 before the update, and have the problem.
Well there goes that farfetched theory.
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Old 07-12-2012, 09:59 PM   #35
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To all the Aussies having problems - come over the ditch. We have 3 KT's here and the update worked perfectly (except for the bugs discussed in the other thread, but that's another story).

Maybe you could start a reversal of the kiwi flood - in the last year nearly 40,000 kiwis headed your way. Not sure if that's a good thing for you, or perhaps a good thing for us....

Sorry I don't have any more practical advice.

Last edited by kiwipippa; 07-12-2012 at 10:06 PM.
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Old 07-13-2012, 02:57 AM   #36
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I don't have the dancing squares problem (yet), but I'm experiencing other glitchy behaviours with Kobo firmware 2.0, such as:
1. Reader randomly returning to the Home screen during a read.
2. Reader goes into sleep mode, but without cover picture or notice at top of screen, then every few minutes attempts to sleep again.
3. Reader goes into timed shutdown, but again without cover picture or notice.
4. Reader freezes while attempting to change settings.
5. Artifacts left on screen after highlighting or making annotations, even after the screen does a full refresh.

Etc., etc...

I think the Kobo organization needs a whole bunch more Beta testers. At least then you know what you're getting in to. Ah well, patience, patience...

Last edited by Donald S; 07-13-2012 at 04:03 AM.
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Old 07-13-2012, 03:20 AM   #37
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I am also from Australia and I am having the issue after updating from 1.9.17.

After about 12 hrs of waiting, I factory reset the device and then factory reset it again from within the device and tried the update again. I gave up again after 9 hrs.

I have reinstalled 1.9.17 and hope that Kobo come up with a proper fix for this.
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Old 07-13-2012, 03:32 AM   #38
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Ouch, so I guess I was seriously lucky not to have any problems with all this.

Time to buy a lottery ticket, d'ya reckon? ;-)
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Old 07-13-2012, 04:16 AM   #39
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Does the LED light RED when the request for a Factory Reset has been accepted?
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Old 07-13-2012, 04:21 AM   #40
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Does the LED light RED when the request for a Factory Reset has been accepted?

Mine did, then it starts flashing really quickly. It took me a couple of goes to get it right though.
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Old 07-13-2012, 04:24 AM   #41
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What was your technique for causing the factory reset?
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Old 07-13-2012, 04:30 AM   #42
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What was your technique for causing the factory reset?
Hold the top slider over to the right until the dancing boxes stop.
Then slide it across again like I am powering it up - and immediately press (or hold - cannot remember which worked) the home button.

The light on top should flash red.

After a couple of seconds the light should start flashing rapidly.
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Old 07-13-2012, 04:35 AM   #43
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Thanks. I've tried that, and it didn't work. Just kept getting a 2 second blue followed by a green blink.

But... I turned the Touch off by holding the power switch until dancing squares stopped (approx 5 seconds). Then did the paperclip thing (for about a second). Then held the Home button while flicking the power switch. Got 2 RED blinks and then a Green, then dancing squares (for 5 minutes now).
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Old 07-13-2012, 04:37 AM   #44
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Yeah!
  1. Power off
  2. paperclip
  3. hold home while quickly sliding and releasing the power switch
  4. KEEP THE HOME button depressed.
  5. 2 RED Blinks, then a rapidly flashing white. And the screen went to 'Restoring'.
  6. then release the Home button
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Old 07-13-2012, 04:42 AM   #45
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And after a minute or two, a Read On screen.

Which was frozen, as in accepting no taps or home button.

Slide power switch quickly (putting into sleep mode).

Powered up, Dancing Squares for a short time, then Set Language.

And I'm back to v1.9.11!
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