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Old 04-08-2012, 02:51 AM   #1
mkgtu
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Angry Personal Documents Sync to Furthest Page

Have search various forums and can't find any posts on this. Maybe I'm the only one with a problem.
But I can't get the Fire to sync furthest page read (both ways) with other Kindle device (Kindle Keyboard) in my case. Contacted Cust Serv and Tech Support; they say it can't be done. However, the 6.3 update claims it can be done.
The following is the message I sent to Amazon:

Sync of Personal Documents on Kindle Fire NOT AS ADVERTISED. It won't sync FROM anything but another Kindle Fire.
I can close a book (non Amazon, but emailed and converted through Personal Doc Service) on the Fire, and when I open that same book on my Kindle Keyboard it will sync to the furthest page read from the Fire. But it won't work the other way around. That is: close the book on the Keyboard, and open it on the Fire, it will not sync to the furthest page read from the Keyboard. It says I am already at the furthest location across all my devices. NOT TRUE.
I called customer service, was transferred to tech support, and was told that the 2-way syncing of Personal Documents works ONLY BETWEEN TWO KINDLE FIRES. To me this makes no sense at all. Why would I own 2 Kindle Fires for my own personal use in the first place? And if two of us on the same account owned Fires, we'd probably turn off the syncing feature anyway to avoid confusion in reading the same documents or books.
The deal with the new 6.3 update seemed to indicate that this syncing of Personal Docs worked among all supported devices and apps. That does not seem to be the case.
Strangely it DOES SYNC BOOKMARKS. So if I remember to do it, I can bookmark the last page read on the Keyboard and it WILL show up among the "Notes and Marks" on the Kindle Fire when I open the book. However, my point is that I shouldn't have to do that (and will often forget to). Your info says it should also automatically sync the furthest page read, yet it definitely does not.
Here is what it said on the Amazon website:

"Whispersync for Personal Documents
Whispersync allows you to sync your notes, highlights, bookmarks, AND FURTHEST PAGE READ on your personal documents that have been converted to Kindle format using Kindle Personal Documents Service. Kindle Personal Documents Service also stores your personal documents in your Kindle Library for viewing and downloading to supported Kindle devices and Kindle reading applications. These features are currently supported on Kindle Fire, Kindle Keyboard, Kindle, Kindle Touch, and Kindle for iPad, iPhone, iPod touch with Kindle app version 2.9 or greater.

THIS IS OBVIOUSLY NOT TRUE AS REGARDS THE SYNCING OF FURTHEST PAGE READ AMONG ALL SUPPORTED DEVICES. THE FIRE IS ONLY SUPPORTED "ONE-WAY" among ALL devices, and TWO WAY only among FIRES! This is really not terribly helpful.
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Old 04-08-2012, 03:18 AM   #2
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A work around to get books on fire to sync is to delete the book and then re-download it. When you open the book it should now open to the last page you had on the kindle keyboard.
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Old 04-08-2012, 04:09 AM   #3
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Just tried it. Deleting and re-downloading does indeed work. Book opens at last page read from Kindle Keyboard.
HOWEVER, it only works ONCE. The next time I wanted to sync, I had to delete the book from the Fire and download it AGAIN. It wouldn't stay in sync automatically.
But I guess it is a workaround of sorts. Just a bit clumsy, and it shouldn't have to work that way.
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Old 04-08-2012, 07:37 AM   #4
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Quote:
Originally Posted by hn333 View Post
A work around to get books on fire to sync is to delete the book and then re-download it. When you open the book it should now open to the last page you had on the kindle keyboard.
That works for me to get the last location I was at on my Touch. Thanks for the workaround!
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Old 04-08-2012, 11:10 AM   #5
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I've even had some problems syncing Amazon purchased books between the Fire and other Kindles since I updated to 6.3. It happens ever so often but always works eventually. I'm fairly sure the issue was introduced in the 6.3 update.
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Old 04-08-2012, 04:16 PM   #6
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Quote:
Originally Posted by mkgtu View Post
Just tried it. Deleting and re-downloading does indeed work. Book opens at last page read from Kindle Keyboard.
HOWEVER, it only works ONCE. The next time I wanted to sync, I had to delete the book from the Fire and download it AGAIN. It wouldn't stay in sync automatically.
But I guess it is a workaround of sorts. Just a bit clumsy, and it shouldn't have to work that way.
Yep you have to keep deleting it.
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Old 04-08-2012, 06:29 PM   #7
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Does the standard solution (recommended by Amazon CS) not work?

1) Clear Data in Amazon Kindle app.

2) Hard-reset -- hold power switch in for 30 seconds.

3) After booting up select settings (small gear icon in upper left) and tap on "sync" to re-sync with Amazon's servers.

This solved my last page read problems with Amazon books.
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Old 04-09-2012, 01:13 PM   #8
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Quote:
Originally Posted by Skydog View Post
Does the standard solution (recommended by Amazon CS) not work?

1) Clear Data in Amazon Kindle app.

2) Hard-reset -- hold power switch in for 30 seconds.

3) After booting up select settings (small gear icon in upper left) and tap on "sync" to re-sync with Amazon's servers.

This solved my last page read problems with Amazon books.
No it just refuses to sync from Kindle to Kindle Fire. The bookmarks will sync but they are buggy. Going to them causes you to lose formatting.
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Old 04-11-2012, 12:36 PM   #9
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I have 2 Kindle Fires - and it still don't work!

I've tried this between my two KFs - my wife's and mine.... doesn't work. It has happened once in a while, but nothing that is consistent.

And how long should it take? 1 min... 5mins ??
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Old 04-11-2012, 01:44 PM   #10
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Quote:
Originally Posted by ToeRag View Post
I've tried this between my two KFs - my wife's and mine.... doesn't work. It has happened once in a while, but nothing that is consistent.

And how long should it take? 1 min... 5mins ??
Doesn't work as you said. Best to delete the book then redownload it and that should work or use bookmarks as well.

I'm having a strange issue with pdocs and the Kindle Reader on some books when I download a sync pdoc it opens to the right place but I lose all formatting! I have to use the TOC or enter the location to get it back.
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