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Old 02-19-2012, 07:02 PM   #31
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Sigh, this is even more frustrating. My bank charged me for the 2 orders that was recently confirmed as "shipped" by amazon before my account was closed. I can't even view them on my account, I just have e-mail confirmations. What happens if one of the products arrives defective? Can I still return it? Man.. I don't know what to do anymore.
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Old 02-19-2012, 07:39 PM   #32
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The advantage to everything being in email is that you'll have a written record of responses. And believe me, having gotten into a dispute over a high value item last month with them, those written responses are invaluable.

As others have said, send them another email. I'd not ask for reexamination or reinstatement yet; rather, I'd detail out each account you've had and the reasons for their closure. Provide every detail you can remember about each account, including the email address tied to it. Be specific. Ask for clarification on which account caused the problem and what the exact violation of the TOS was. The goal here is to pry more information out of them--in hopes that there's a mistake somewhere that you can disprove, such as your account being linked to someone else's by accident.

Stay polite, obviously. It's easy to lose your temper over something like this (I know I had a heck of a time with it), but you'll be more effective if you can calmly and concisely state your facts. They're hoping you'll just take their word and slink away at this point. If you keep coming back at them (always politely, but firmly stating your facts), someone may get sick enough of it to take a look at what's going on.

And again, this email is also the time to inquire about the orders which have shipped, and about potential issues with your closed selling account and possible returns.

Hopefully, you can at least get some answers out of them.

And of course, back up any books currently on your Kindle to your computer so at least you'll have those.

Good luck!
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Old 02-19-2012, 09:38 PM   #33
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Their latest e-mail:

Hello,

This is in response to your recent phone contact inquiry regarding your account and access of Kindle, app store content.

We closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.

We will not reopen your closed Amazon.com accounts. This decision is final.

Keep in mind that our decision regarding this matter will not change.

As your account is closed, you will not be able to access the App store content that you've purchased.

Thanks for your understanding.

Best regards,

Account Specialist
Amazon.com


Generic as hell right? I don't know if I should just give up at this point.
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Old 02-19-2012, 09:47 PM   #34
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jrw, how many accounts have you had since you opened your first account?
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Old 02-19-2012, 09:50 PM   #35
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Only 1 account Pat. That one account I closed myself.
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Old 02-19-2012, 09:51 PM   #36
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Only 1 account Pat. That one account I closed myself.
because it says releated accounts, which implies more than one.

maybe you have a shared email address?
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Old 02-19-2012, 10:30 PM   #37
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No, I do not have any shared e-mail addresses. They sounded pretty adamant in their decision, I can try to e-mail them again but I don't think they will change their decision.

I guess In the future I will just need to make a completely new account with new credit card information. I still don't get re access to my digital content, however, which is painful.
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Old 02-19-2012, 11:42 PM   #38
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The sheer arrogance of these responses from Amazon! This is a good example of why I will never ever buy any digital content from Amazon. If you buy physical goods by mail order with a credit card, you at least have some legal protection. With digital DRM content, you have none.
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Old 02-20-2012, 12:04 AM   #39
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The sheer arrogance of these responses from Amazon!
This is where a B&M store has the advantage. With them, you can deal with the situation face-to-face.

I have less than $20 in paid digital content with Amazon and it's been liberated. If the need should ever arise, it would be quite easy to walk away.
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Old 02-20-2012, 12:15 AM   #40
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I have sent a complaint to the BBB but I'm not sure if that will help any.
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Old 02-20-2012, 01:06 AM   #41
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I have sent a complaint to the BBB but I'm not sure if that will help any.
Maybe you could call the corporate office and talk to someone there.
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Old 02-20-2012, 01:20 AM   #42
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I've also made a discussion over at Slickdeals.net, a website I frequently visit. It seems like this is not new for amazon.com, as they directed me to many old archived threads about the issue. Some of them are 100+ pages long.

Here is one:
http://archive.slickdeals.net/f/9089...unts-by-Amazon

I'm trying to get the advice of people who have been through the banning process and eventually got their accounts reinstated to hopefully help my case as well.
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Old 02-20-2012, 01:26 AM   #43
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Maybe closing 1 account & opening a new one IS against their Policy. I Did that in another Forum...Got into a Trouble they Closed Both accounts! & the ones on their Sister Sites! BTW I Closed my org account for 9 Months! Before I reopened another! 3 Months later they closed the New account. I Talked to the PTB & they reopened my org account. Been fine ever since. 3 yrs!
This maybe Amazon Policy also!

I been afraid of doing something dumb & them closing my account. So I got a Coby Tablet now all my eBooks are on an SDCard! Amazon is Not the only ebook store thats does this!
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Old 02-20-2012, 01:36 AM   #44
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**Update

After the 3rd e-mail from the amazon "account specialist," I finally learned I do not have access to any of my digital content even though I had paid for it myself. I asked if I could download files of the books that I had purchased, but to no avail. It looks like it's really true that even if you purchased the item, it's not really yours.

I also asked regarding some of my amazon mp3s, apps, and videos I had purchased from their stores. The account specialist told me that none of that content is accessible anymore. Brilliant.

My impression is that you have not been straight in your message here.
To what you have described to have happened there must have been some/several incidents that you did not care to mention here ...
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Old 02-20-2012, 03:42 AM   #45
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My impression is that you have not been straight in your message here.
To what you have described to have happened there must have been some/several incidents that you did not care to mention here ...
I have seen enough other reports of Amazon suddenly closing accounts, where eventually the account was reopened, to say that it is not necessarily the case that jrw93 hasn't stated the full case.

And jrw93: Other accounts have been reopened despite the canned messages stating that their decision is final and will not be reversed. But even in best case I don't think you'll get any kind of explanation of why it was closed, or apology if it's reopened.

I think VictoriaP's advice is right. Just be calmly persistent, giving all the details of your dealings with them that you have, and stating that you don't think you have sone anything against their T&Cs.

Assuming that's right, and with a bit of luck, eventually someone might see that an error has been made.

But it's a very worrying situation to be in. You have my sympathy.
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