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Old 02-19-2012, 05:08 PM   #16
pdurrant
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We closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.

We will not reopen your closed Amazon.com accounts.

Going forward, any questions must be directed to cis@amazon.com. Keep in mind that our decision regarding this matter will not change.
If you are sure that you have not done anything that might justify this closure, I suggest that you try replying with a list of all your accounts, and dates they were opened/closed, and reasons for the same, including seller accounts.

And then ask whether the behaviour for which they have taken action was related to any of the listed accounts.

It is rather worrying that they will completely shut you out from media that you've purchased.
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Old 02-19-2012, 05:17 PM   #17
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Hello All -- Sorry for the late response

I do have a seller account attached to my account that was recently closed, and that account is currently not accessible either. However, I do not think that is the problem as I did not cancel it and I maintained a very high seller rating and speedy customer support.

Before the account had been closed, I had sold a few products on my seller account. If some of those products were to become defective, I now have no way to provide customer service to my buyers. This also presents the question if one of those products needed to be returned and refunded, how will that be handled? I do not have access to my account anymore.. will amazon just take the money directly from my account with my consent?

I had only closed 1 account prior to this one being closed, but that was in March of 2011. I closed it account because I had changed e-mail addresses, and did not know that you could simply change emails on the account. I just made a new account with the new e-mail, and decided to close the old account.

And yes, it is extremely depressing that my purchased content is now rendered unusable.
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Old 02-19-2012, 05:27 PM   #18
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Thank you for providing the extra details. In that case, I would recommend what pdurrant suggested in his post - sending the CIS an email with a list of your accounts, your reason for closing the previous account, and also your questions/concerns about your seller account. If nothing else, they should address your concerns about your customers, and that may force them to look more closely at the account and possibly resolve this.

If that goes nowhere, you may need to look at the Amazon terms - both the regular account terms and the Seller agreement - and see what your options are in regard to disputes and resolution.
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Old 02-19-2012, 05:37 PM   #19
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Forgive me if I'm overstepping my bounds here but I don't see them closing all of your accounts because you closed one account that was in good standing. There has to be more to it than that. Only you and Amazon would know if there were issues on the account you closed because of an email address change.

They don't take that measure of essentially banning you if all is good & well on all accounts. I think there's more to the story here. Sorry. That being said however, I don't want or expect you to detail your personal history here. I'm just saying.....

I believe there are three sides to every story: Yours, Mine & the Truth which lies somewhere in between.
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Old 02-19-2012, 05:42 PM   #20
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**Update

I wanted to share a quick update with you guys. I just received e-mail confirmation that some of my pending orders (before the account was closed earlier today) had shipped and via UPS Ground (I am an amazon student member, benefiting from their free 2 day shipping service). I thought Amazon had canceled all orders? This makes absolutely NO sense at all.

Shopaholic -- That has me confused too. I am a customer with great standing, I'm still trying to figure out why they have my account closed. If these account specialists had direct phone line, I call and explain my case and understand why this happened, but unfortunately I've been just getting copy and paste e-mails.
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Old 02-19-2012, 05:48 PM   #21
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They don't take that measure of essentially banning you if all is good & well on all accounts. I think there's more to the story here. Sorry. That being said however, I don't want or expect you to detail your personal history here. I'm just saying.....
This is true, but they are also human and can make mistakes. The consequences for the customer if they do make mistake is severe, and they seem to have deliberately made disputing such a decision very difficult.

See this thread on the customer support boards at Amazon. At least a couple of customers whose account were closed and then reopened.

And see this blog post about a seller account that was closed and later reopened.

I think Amazon have a serious problem with false positives and lack of proper appeals process.

Last edited by pdurrant; 02-19-2012 at 05:55 PM.
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Old 02-19-2012, 05:52 PM   #22
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After doing some more research, I have found out that a member of mobileread was actually affected back in 2009:

http://www.mobileread.com/forums/sho...amazon+banning

The OP actually ended up getting his account reactivated and was able to access his kindle content, but the reason for his ban was due to "high returns."

My situation, I was linked to a closed account that was closed due to 'abuse of policy.' I still don't know what the account was or what policy that abuse was, It just doesn't make sense.

I hope this all gets sorted out soon, thanks MobileRead community for helping me .
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Old 02-19-2012, 05:56 PM   #23
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jrw, can you think of any reason why one of your closed accounts was in abuse of policy?
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Old 02-19-2012, 06:01 PM   #24
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Hi Pat-

No sir. NONE of my accounts were in "abuse of policy."
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Old 02-19-2012, 06:15 PM   #25
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Quote:
Originally Posted by jrw93 View Post
After doing some more research, I have found out that a member of mobileread was actually affected back in 2009:

http://www.mobileread.com/forums/sho...amazon+banning

The OP actually ended up getting his account reactivated and was able to access his kindle content, but the reason for his ban was due to "high returns."

My situation, I was linked to a closed account that was closed due to 'abuse of policy.' I still don't know what the account was or what policy that abuse was, It just doesn't make sense.

I hope this all gets sorted out soon, thanks MobileRead community for helping me .
Email them asking about the previous account and the reason it was closed. Ask them what was violated. Ask for proof basically.
Find out which account it was and the reasons it was closed because that is the reason your current account was closed.
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Old 02-19-2012, 06:16 PM   #26
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My situation, I was linked to a closed account that was closed due to 'abuse of policy.' I still don't know what the account was or what policy that abuse was, It just doesn't make sense.
Have you moved recently? It seems that Amazon sometimes wrongly associates accounts that share an address, so if you move to a place when the previous occupant got banned, you could be in trouble.

I've had an Amazon.co.uk account since September 2000 (or earlier - that's my first purchase) and an Amazon.com account since September 1999 (or earlier).

I'd be extremely upset if my accounts got closed, so stories like the one in this thread worry me.
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Old 02-19-2012, 06:21 PM   #27
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Blossom -- I have attempted to ask them in the e-mail about what the account name actually was, but It seems like they are just avoiding the question in their previous e-mail. I'll give it another try.

pdurrant -- I have not moved recently.

Sigh, I'm just so frustrated that they can just close someone's account without a justification e-mail or proof. I understand that Amazon has the right to refuse service, but a e-mail informing you of why would definitely be nice.
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Old 02-19-2012, 06:27 PM   #28
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Hi Pat-

No sir. NONE of my accounts were in "abuse of policy."
could someone with an axe to grind have complained about you or your products?
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Old 02-19-2012, 06:38 PM   #29
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could someone with an axe to grind have complained about you or your products?
They would have contacted me first, as that is Amazon's policy. If you purchase from a third party seller, you need to contact them directly and THEN if conflict still occurs, you can file an Amazon A-Z claim which pretty much guarantees your money back.

I have always refunded money if buyers wanted them, and have never had a A-Z claim filed against me. Clean record.
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Old 02-19-2012, 06:38 PM   #30
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I believe there are three sides to every story: Yours, Mine & the Truth which lies somewhere in between.
Yeppers.
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