K3 lighted cover problem - Page 2

booklover6 · 02-08-2012, 10:32 AM

After yesterday, I think maybe I should not take this kindle out of the house in the lighted cover. I had been reading on it, then put it in the padded sleeve in my bag (upright). a minute later I pulled it out to see if I'd turned wifi off and it was in the middle of a reboot. So maybe the upright position puts strain on the hinges. I guess I can either use a different cover or take my other Kindle when I go out of the house. I like the cover, and the skin. I will keep using it around the house etc and see if it behaves better.

booklover6 · 02-08-2012, 04:08 PM

Well there goes my theory. The Kindle is sitting on the shelf next to me with no cover, it was on, but I hadn't touched it in a few minutes, and it just spontaneously re-booted. Do I have a bad Kindle? I got this one last summer. It's only begun having this problem recently.

pidgeon92 · 02-08-2012, 06:47 PM

Quote:

Originally Posted by booklover6

Well there goes my theory. The Kindle is sitting on the shelf next to me with no cover, it was on, but I hadn't touched it in a few minutes, and it just spontaneously re-booted. Do I have a bad Kindle? I got this one last summer. It's only begun having this problem recently.

Anything is possible. If I were you, I'd make sure all of my content was backed up, and try a Factory Reset (which will delete all of your content). Then just add a few books back in and see if it keeps misbehaving. If it's OK for a week or so, I would assume the problem fixed and re-add the rest of your content.

booklover6 · 02-08-2012, 08:24 PM

I called Kindle support and the guy told me to leave it out of the lighted case and use it for 2 days, then he will call me back and follow up with me. First he had me do a hard reset. So I'll use it and see how it does.

booklover6 · 02-17-2012, 06:59 AM

update: cs never called back. In the meantime I moved some things out of active archives. That really didn't make a difference. I am still getting random reboots. Yesterday I was reading (wifi off) and it suddenly rebooted. When it came back up, archives were 0. I didn't turn wifi back on til this morning. It is on a shelf next to me. Archives came back up, downloaded my news, and went to sleep. I noticed it rebooted while in sleep mode. No reason.

ucfgrad93 · 02-17-2012, 09:24 AM

I would definitely call Kindle support and see if they will replace it.

booklover6 · 02-19-2012, 09:04 AM

Ok they are replacing it. I am still not sure if the cover caused the problem or not. It didn't experience any rebooting problems until after I started using it. I guess I can use the cover on my out-of-warranty K3 wifi and see if anything bad happens (eek)

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02-08-2012, 10:32 AM	#16
booklover6 Wizard Posts: 1,500 Karma: 1842136 Join Date: May 2008 Location: PA (USA) Device: Kindle PW & Touch, Kobo Glo & Mini, KFHD7, + kids' KF2, Lenovo 7"	After yesterday, I think maybe I should not take this kindle out of the house in the lighted cover. I had been reading on it, then put it in the padded sleeve in my bag (upright). a minute later I pulled it out to see if I'd turned wifi off and it was in the middle of a reboot. So maybe the upright position puts strain on the hinges. I guess I can either use a different cover or take my other Kindle when I go out of the house. I like the cover, and the skin. I will keep using it around the house etc and see if it behaves better.

02-08-2012, 04:08 PM	#17
booklover6 Wizard Posts: 1,500 Karma: 1842136 Join Date: May 2008 Location: PA (USA) Device: Kindle PW & Touch, Kobo Glo & Mini, KFHD7, + kids' KF2, Lenovo 7"	Well there goes my theory. The Kindle is sitting on the shelf next to me with no cover, it was on, but I hadn't touched it in a few minutes, and it just spontaneously re-booted. Do I have a bad Kindle? I got this one last summer. It's only begun having this problem recently.

02-08-2012, 08:24 PM	#19
booklover6 Wizard Posts: 1,500 Karma: 1842136 Join Date: May 2008 Location: PA (USA) Device: Kindle PW & Touch, Kobo Glo & Mini, KFHD7, + kids' KF2, Lenovo 7"	I called Kindle support and the guy told me to leave it out of the lighted case and use it for 2 days, then he will call me back and follow up with me. First he had me do a hard reset. So I'll use it and see how it does.

02-17-2012, 06:59 AM	#20
booklover6 Wizard Posts: 1,500 Karma: 1842136 Join Date: May 2008 Location: PA (USA) Device: Kindle PW & Touch, Kobo Glo & Mini, KFHD7, + kids' KF2, Lenovo 7"	update: cs never called back. In the meantime I moved some things out of active archives. That really didn't make a difference. I am still getting random reboots. Yesterday I was reading (wifi off) and it suddenly rebooted. When it came back up, archives were 0. I didn't turn wifi back on til this morning. It is on a shelf next to me. Archives came back up, downloaded my news, and went to sleep. I noticed it rebooted while in sleep mode. No reason.

02-17-2012, 09:24 AM	#21
ucfgrad93 Wizard Posts: 1,885 Karma: 6300290 Join Date: Jun 2011 Location: Colorado Device: Kindle 2, Kindle Keyboard 3G	I would definitely call Kindle support and see if they will replace it.

02-19-2012, 09:04 AM	#22
booklover6 Wizard Posts: 1,500 Karma: 1842136 Join Date: May 2008 Location: PA (USA) Device: Kindle PW & Touch, Kobo Glo & Mini, KFHD7, + kids' KF2, Lenovo 7"	Ok they are replacing it. I am still not sure if the cover caused the problem or not. It didn't experience any rebooting problems until after I started using it. I guess I can use the cover on my out-of-warranty K3 wifi and see if anything bad happens (eek)


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