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Old 06-08-2008, 01:50 PM   #1
clewley
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I bought a Cybook Gen3 and within a few months of careful reading and handling, the cybook screen became all inky and unreadable. I sent it back for repair. Within a few day of getting it back it broke down again into a dirty inky color showing through the screen. I have now thrown it into the garbage can. I suggest you buy an e-book reader from a more established company.
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Old 06-08-2008, 02:06 PM   #2
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Hum... What are the odds of the same thing happen twice to a person? Where to you usually keep the Cybook? Somewhere hot? Exposed to the sun? Bundled with other objects that might scratch it?
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Old 06-08-2008, 05:06 PM   #3
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Hum... What are the odds of the same thing happen twice to a person? Where to you usually keep the Cybook? Somewhere hot? Exposed to the sun? Bundled with other objects that might scratch it?
I read it as that they did not fix the problem since it was intermittent and just sent the Cybook back that they thought was working. That has happened for me with other electronic products.
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Old 06-08-2008, 09:29 PM   #4
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if this has happened to you with multiple electronics, perhaps the problem is that you are storing your electronics in a hot environment or by something very magnetic... or as Over mentioned, perhaps in the sun. i've only had electronics turn black when they've been in the sun.

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I read it as that they did not fix the problem since it was intermittent and just sent the Cybook back that they thought was working. That has happened for me with other electronic products.
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Old 06-09-2008, 02:52 AM   #5
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I'm afraid you're going to struggle to find a "more established company". Bookeen have been in the eBook reader business for longer than virtually anyone else - certainly far longer than Sony, Amazon, etc.
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Old 06-09-2008, 06:16 AM   #6
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if this has happened to you with multiple electronics, perhaps the problem is that you are storing your electronics in a hot environment or by something very magnetic... or as Over mentioned, perhaps in the sun. i've only had electronics turn black when they've been in the sun.
What have happens is that you leave for example a video tape recorder for service and you get it back without the problem being fixed since it was an intermittent problem.

But actually I think I broke two DVD players of the same model by placing them above a VCR. I think it got to hot.
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Old 06-09-2008, 06:17 AM   #7
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I'm afraid you're going to struggle to find a "more established company". Bookeen have been in the eBook reader business for longer than virtually anyone else - certainly far longer than Sony, Amazon, etc.
Concerning service and support both Sony and Amazon is more established.
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Old 06-09-2008, 07:38 AM   #8
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I'm afraid you're going to struggle to find a "more established company". Bookeen have been in the eBook reader business for longer than virtually anyone else - certainly far longer than Sony, Amazon, etc.
HARRY, I INADVERTENTLY DID AN EDIT ON YOUR POST. I MEANT TO ADD MY COMMENTS USING 'QUOTE.' I APOLOGIZE FOR MY MISTAKE AND ESPECIALLY IF i ACCIDENTALLY DELETED ANY OF YOUR COMMENTS.

Here was my question to you:
Curious, Harry: you state that Bookeen has "been in the ebook reader business for longer....than Sony." Did the Gen1 (I may have the name incorrect, but I mean the largish Cybook that ran under Windows, I beleive, and was capable of running that great software program ebook) predate Sony's first entrance into e-ink technology?


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Old 06-09-2008, 07:50 AM   #9
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If I recall correctly, the original CyBook (an LCD device running Windows CE3) came out in 1998 or 1999, so it predates the 2006 release of the Sony PRS-500 by some considerable margin. I still have my original CyBook.
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Old 06-09-2008, 04:24 PM   #10
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If I recall correctly, the original CyBook (an LCD device running Windows CE3) came out in 1998 or 1999, so it predates the 2006 release of the Sony PRS-500 by some considerable margin. I still have my original CyBook.
I'm talking about the very firste-ink device ever and released under Sony's name...and released in Japan only. I can't remember the name of that unit. The PRS-500 was Sony's second e-ink reader.

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Old 06-09-2008, 06:23 PM   #11
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Concerning service and support both Sony and Amazon is more established.
Yes, they both have track records. Amazon has always been great for me. Sony has always been plain awful, and I'll never buy another Sony product.

Haven't had to avail myself of Bookeen service yet, but am happy with my Cybook.
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Old 06-09-2008, 11:03 PM   #12
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I'm talking about the very firste-ink device ever and released under Sony's name...and released in Japan only. I can't remember the name of that unit. The PRS-500 was Sony's second e-ink reader.

Don
The Librie maybe? http://en.wikipedia.org/wiki/Sony_Librie There's not date about when it was released.

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Old 06-10-2008, 03:07 AM   #13
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whenever i look into user reviews of cameras and other electronics, i always read that sony support is pretty bad... i count myself fortunate that i haven't had to find out

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Yes, they both have track records. Amazon has always been great for me. Sony has always been plain awful, and I'll never buy another Sony product.

Haven't had to avail myself of Bookeen service yet, but am happy with my Cybook.
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Old 06-10-2008, 03:08 AM   #14
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The Librie was released around about April 2004.
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Old 06-10-2008, 03:10 AM   #15
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whenever i look into user reviews of cameras and other electronics, i always read that sony support is pretty bad... i count myself fortunate that i haven't had to find out
The one occasion that I've needed support from Sony, they were absolutely superb. The backlight failed on my Sony Vaio notebook. I phoned up Sony's tech support, and spoke to an extremely knowledgeable lady. They sent a courier with a box to put the machine in on Monday morning. First thing Wednesday morning there was a knock on my door and the machine was back - fixed! Needless to say I was EXTREMELY impressed, which is why I've bought another two Vaio notebooks since then.
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