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Old 12-10-2011, 02:40 AM   #16
Blossom
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Quote:
Originally Posted by sadievan View Post
I deleted an app from my Fire and there is a folder by that name in the sd section. Checked and inside that folder are some more folders. Each holds one thumbnail. Should I delete the app folder?

Carol
If it has the same name of the app it should be safe to delete.
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Old 12-10-2011, 09:53 AM   #17
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Quote:
Originally Posted by Blossom View Post
If it has the same name of the app it should be safe to delete.
Thanks. Yes it's the same name. It was PressReader.

Carol
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Old 12-10-2011, 10:47 PM   #18
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I ended up having to call Amazon Customer Service about my sister's Fire because the app that I deleted both out of her cloud and off of her device popped back up on the notification bar in an endless "preparing to install" screen -- again.

A very nice experience. He had me check a few of the things that I had already done, I think just to make sure I had actually done all the steps to get rid of the app. What finally worked was to go to Settings/More/Applications/All Applications, and then choose "Amazon Appstore." I had tried "Apps" at that point and I had tried "AppManager", but I hadn't tried Appstore. He had me clear data on that screen, then restart it. It worked, at least for the moment. I have to say I was impressed with (1) the fact that I didn't have any wait at all before someone answered the phone, and (2) the fact that he didn't seem to be working from a script like so many customer service reps are -- he was actually listening to me. No time wasted at all, and he was very friendly. Oh, how I wish AT&T customer service was like this!
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