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Old 11-14-2011, 07:35 PM   #1
cosmicpoodle
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Help My Kobo Is Frozen

I am on vacation, after loading ALL OF MY BOOKS TO READ ON MY EREADER (Yes, I am yelling) and it has frozen on the eReading. anytime. anyplace screen.

I have tried holding the power screen down for 8 seconds, I have tried the paperclip and nothing. It is not moving.

What do I do now? Please help. I am bookless for my vacation.

Cosmicpoodle in vallarta.
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Old 11-14-2011, 08:57 PM   #2
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Quote:
Originally Posted by cosmicpoodle View Post
I am on vacation, after loading ALL OF MY BOOKS TO READ ON MY EREADER (Yes, I am yelling) and it has frozen on the eReading. anytime. anyplace screen.

I have tried holding the power screen down for 8 seconds, I have tried the paperclip and nothing. It is not moving.

What do I do now? Please help. I am bookless for my vacation.

Cosmicpoodle in vallarta.
??? What screen is the "eReading. anytime. anyplace screen"?
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Old 11-14-2011, 09:04 PM   #3
Joe563
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Try charging your Kobo for at least an hour and then try to shut it off.
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Old 11-14-2011, 09:06 PM   #4
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Quote:
Originally Posted by Joe563 View Post
Try charging your Kobo for at least an hour and then try to shut it off.
I usually do that during workdays.. I have my KT plugged into my computer to charge from when I arrive to when I leave. I have encountered no problems with shutting down. And when I do I usually get the cover of the ebook I am currently reading.
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Old 11-15-2011, 09:32 PM   #5
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Maybe its a disease, my kobo froze tonite, battery wasnt depleted, white screen and zero

and i guess it will be still frozen next week as ive no idea how to unfreeze it, I seem to spend my time on here reading about why I keep getting a reset message, or a set up message or some message with all the faults and problems.
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Old 11-16-2011, 04:29 AM   #6
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Quote:
Originally Posted by carolehughes View Post
Maybe its a disease, my kobo froze tonite, battery wasnt depleted, white screen and zero

and i guess it will be still frozen next week as ive no idea how to unfreeze it, I seem to spend my time on here reading about why I keep getting a reset message, or a set up message or some message with all the faults and problems.
Sometimes the battery gauge does not show the true charge of the device, especially if it is new. Try charging it for about 30-60 min and then turn it on or hit the reset button on the back of the device.
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Old 11-16-2011, 12:58 PM   #7
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Thank you Xennex, I am trying this, this is the older model the original thats frozen not the touch, I should have made that clearer. I have it on charge now and hoping it will clear itself, I read that I should press the menu button the on/off button and the middle of the pad for page turning, I have done that, so praying something happens, at the moment its still blank.

The touch wants me to set up about 3 times out of every 7 times i turn it on, but I can deal with that by skipping set up, that happened after the download I got a few days ago.

By the way? i looked at the my kobo touch and the original kobo and I dont see any reset button on either device, it would help if i could find it lol.
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Old 11-16-2011, 01:22 PM   #8
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In touch, there is small hole on back of the device - same place as home button but on opposite side.
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Old 11-16-2011, 01:22 PM   #9
Joe563
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Quote:
By the way? i looked at the my kobo touch and the original kobo and I dont see any reset button on either device, it would help if i could find it lol.
There is a small hole in the back of the Kobos that can be used to reset them. To reset a Kobo ereader unfold a paper clip and slid one end gently into the hole until you hear a click. This type of reset will reboot the ereader and will fix some situations where a Kobo is unresponsive.
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Old 11-16-2011, 01:23 PM   #10
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Quote:
Originally Posted by carolehughes View Post
By the way? i looked at the my kobo touch and the original kobo and I dont see any reset button on either device, it would help if i could find it lol.
There's a tiny little hole on the back side of the Kobo 1/2" up from the bottom on the left for the Original and Wifi, middle for Touch that you can stick the end of paperclip into. That won't do a factory reset (i.e. reset your Kobo back to factory settings and wipe everything) but it will reset the hardware IIRC.

Double sniped -- can't say you don't get quick response on here!
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Old 11-16-2011, 01:34 PM   #11
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You need a small paperclip, btw, and it can't be plastic coated. Somehow, in our house, we seem to always have big clips. I keep a small one in my Touch cover, though I have not had to use it in a very long time.
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Old 11-16-2011, 03:48 PM   #12
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Quote:
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You need a small paperclip, btw, and it can't be plastic coated. Somehow, in our house, we seem to always have big clips. I keep a small one in my Touch cover, though I have not had to use it in a very long time.
The reset tool I use is my Palm TX stylus' plastic reset tool found by unscrewing the reverse end of the stylus. Plastic but works great.
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Old 11-16-2011, 04:03 PM   #13
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I cut sharp tip off straight pin as my paper clips are larger than hole. You can feel the switch move having less resistance a little before it stops at end of travel if you can't hear it click.
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Old 11-16-2011, 07:20 PM   #14
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Are you traveling at the moment? Or are you still at home? If you are at home and ONLY if are still at home and have access to your books on a computer and can reload them, you could try a hard reset. I can't really remember what buttons to push to do that so maybe someone else knows how to reset the Kobo 1 and 2? I can only remember how to on the Touch. Also if you have your books on a SD card you can just pull the SD card out and THEN do the hard reset and the books on the SD card will stay.
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Old 11-16-2011, 07:41 PM   #15
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Quote:
Originally Posted by The Terminator View Post
Are you traveling at the moment? Or are you still at home? If you are at home and ONLY if are still at home and have access to your books on a computer and can reload them, you could try a hard reset. I can't really remember what buttons to push to do that so maybe someone else knows how to reset the Kobo 1 and 2? I can only remember how to on the Touch. Also if you have your books on a SD card you can just pull the SD card out and THEN do the hard reset and the books on the SD card will stay.
I don't think the SD card will get erased even if it is still stuck in the device. But it is a good idea to pop it out.. Less stuff for the device to process at one time when you reset it.
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