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Old 11-05-2011, 03:06 PM   #1
wmacphail@gmail.
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Kobo Vox book software refuses to starat

Okay, so this morning I start up my Kobo Vox and the Reader, Library and Kobo software all refuse to run. I get a flash of an error message that I can't quite read, and then nothing. Everything else runs fine, ironically, the one thing the Kobo is meant to do well is DOA. Thoughts? Also, I also got a message that said that the Kobo server was down.
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Old 11-05-2011, 07:53 PM   #2
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Did you do a restart? As in power off and on? Basic troubleshooting for anything that has software.
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Old 11-06-2011, 06:57 AM   #3
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Yes no go. This morning got this message: Kobo cant start right noe because of a problem connecting to the Kobo server.
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Old 11-06-2011, 08:01 AM   #4
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Have you tried going in with one of the other icons? Have you gone into Manage Apps and force stopped the kobo app, cleared the cache and then tried opening again?
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Old 11-06-2011, 05:07 PM   #5
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From an earlier thread about two days ago:

1. Re-run the Set up - Setting > Kobo eReader Settings > Setup Kobo eReader and re-sign-in to your account. Should get new config settings and good to go.
2. If that doesn't work try a factory reset. Settings > Privacy > Factory Data Reset
3. Still not good or more issues? Hard reboot.
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Old 11-06-2011, 05:19 PM   #6
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There have been intermittent server issues on the Kobo side all weekend.

I don't want to disagree with trek, but I try things in this order:
  • Reboot (hold power button down for 15 seconds, release, tap again like you usually do to start the Vox). You should have everything just as it was before the problem began.
  • Re-run the Kobo set-up
  • Factory reset (send you back to square one and set it up all over again)
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Old 11-06-2011, 05:22 PM   #7
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Quote:
Originally Posted by taming View Post
There have been intermittent server issues on the Kobo side all weekend.

I don't want to disagree with trek, but I try things in this order:
  • Reboot (hold power button down for 15 seconds, release, tap again like you usually do to start the Vox). You should have everything just as it was before the problem began.
  • Re-run the Kobo set-up
  • Factory reset (send you back to square one and set it up all over again)
I can't get on the net with mine now either. VERY frustrating. Amazing how within 3 days, I went from overjoyed with to enraged at Kobo.
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Old 11-06-2011, 05:22 PM   #8
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I guess one can try them in any sort of order, it's just that the first one came from one of the Kobo guys on here...KoboJW(sp?) and then other forum members piled on.
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Old 11-06-2011, 05:25 PM   #9
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Yes, that was to reset the Kobo app. I just would never do that or a factory reset to default before trying something a whole lot milder. And a reboot is much, much milder and less trouble than either of the others.
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Old 11-11-2011, 03:21 AM   #10
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Between the ridiculous "kobo server" error (how does offine reading require a server? Is it a drm issue?), and the sale of Kobo announced just after releease, I am scared stidd. Kobp has not contacted me back since sunday, and I fear the call center staff are just biding time before their layoffs. I am OUT. My android phone will do me just fine.
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