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Old 10-30-2011, 10:00 AM   #16
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Originally Posted by emilikins View Post
... Lenovo still hadn't got around to canceling my order (from Wednesday), so I told them to put it back on the production line. ...
Did they tell you when to expect delivery?
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Old 10-30-2011, 11:51 AM   #17
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Amazing Sunday service from ddiljohn@kobo.com (I felt kind of guilty emailing him today). I had sent a cancellation request to the general help@kobo.com account yesterday with no response but the email Darrell was responded to immediately and my order was cancelled within 5 minutes. Kudos to Kobo!
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Old 10-30-2011, 01:35 PM   #18
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I emailed him too and got my ordered cancelled by him this morning! His name is Darrell. He also offered to answer any of my other questions, so I asked him about the YouTube issue a bunch of us have been having, as I still haven't sent a Kobo a message about this. I am guessing he'll be quick with a response!
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Old 10-30-2011, 02:53 PM   #19
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Emailed him too and my order was cancelled in about 10 minutes. I had picked mine up locally so didn't need it anymore.
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Old 10-30-2011, 04:06 PM   #20
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I e-mailed him about this:

http://www.mobileread.com/forums/sho...d.php?t=155200

He just phoned me! Good service.
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Old 10-30-2011, 05:17 PM   #21
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Quote:
Did they tell you when to expect delivery?
Still on schedule as before, since they hadn't taken it out of the order line. I'm a little worried that the non-cancellation message won't catch up, and it will move on to some other order. Oh well. I see some people are getting emails from Kobo that it won't ship until Nov. 7, and the Lenovo says Nov. 9. ::

I haven't got a cancellation confirmation yet from Kobo. If I don't get it tomorrow afternoon, maybe I'll bug Darrell.
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Old 11-02-2011, 12:08 AM   #22
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Originally Posted by sueran View Post
Great idea, taming! Does the Vox have a serial number? Or are they all just the same? I tried calling Kobo to cancel my pre-order as it still shows Pending, no shipment tracking number. They told me that Tier Two customer care would get back to me in a few days; so I asked if the delay in getting back to me means that a Vox does get shipped to me then how do I return it to them. She couldn't (or wouldn't) answer that question. Just copied me on her email to Tier Two. I love my old Kobo and am really excited to get the Vox, but not always pleased with their customer service.
Exact same story here! Haven't heard from them yet...am not using the $10 card in case I have to return the one I ordered from Kobo (guess my idea wasn't so original...lol). I sent an email tonight to ask that they confirm the cancellation. My order is still pending in my account screen right now.
They don't track the serial number of the Vox at point of sale so no problem doing the switch.
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Old 11-02-2011, 12:38 AM   #23
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Quote:
Originally Posted by sueran View Post
Great idea, taming! Does the Vox have a serial number? Or are they all just the same? I tried calling Kobo to cancel my pre-order as it still shows Pending, no shipment tracking number. They told me that Tier Two customer care would get back to me in a few days; so I asked if the delay in getting back to me means that a Vox does get shipped to me then how do I return it to them. She couldn't (or wouldn't) answer that question. Just copied me on her email to Tier Two. I love my old Kobo and am really excited to get the Vox, but not always pleased with their customer service.
Exact same story here! Haven't heard from them yet...am not using the $10 card in case I have to return the one I ordered from Kobo (guess my idea wasn't so original...lol). I sent an email tonight to ask that they confirm the cancellation. My order is still pending in my account screen right now.
They don't track the serial number of the Vox at point of sale so no problem doing the switch.
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Old 11-02-2011, 09:17 AM   #24
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Email Darrell. We should almost pool funds together and send him a thank you basket or something, he's been extremely helpful and cheerful.
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Old 11-03-2011, 09:06 PM   #25
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Originally Posted by brettm View Post
Try contacting ddiljohn@kobo.com

Worked for me as he cancelled very quickly. Include your order number.
Darryl took care of it for me, he actually sent me a response late last night from home and promised to take care of it today when he went in to work. Which he did!
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