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Old 09-11-2011, 08:33 AM   #1
Alexander Turcic
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Downtime explanation 11 Sep 2011

Hello guys,

My sincere apologies for the unexpected downtime you've experienced today. We were offline from 11:28 to 13:23 GMT due to a small (alas, fatal) typo in one of our server settings. Normally we don't mess with these settings, and it only happened as we're preparing for our next infrastructure upgrade (bigger and faster hardware). Again, my apologies, and thank you to everyone who contacted me directly!

Now I wish you all a very pleasant Sunday!

Alex
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Old 09-11-2011, 08:34 AM   #2
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Thanks for all you do Alex.
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Old 09-11-2011, 08:40 AM   #3
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No problem. Only people who don't do anything don't make mistakes / have no mishaps at work.

for your work and a nice sunday (afternoon) to you too.
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Old 09-11-2011, 11:08 AM   #4
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Only people who don't do anything don't make mistakes / have no mishaps at work.
I'll have to remember that one.
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Old 09-11-2011, 11:50 AM   #5
pdurrant
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My sincere apologies for the unexpected downtime you've experienced today. We were offline from 11:28 to 13:23 GMT
Cough... 11:28 to 13:23 BST, I think. It was certainly working at 11:20 BST and not working at 11:30 BST.

Thanks for getting it back up so quickly!
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Old 09-11-2011, 02:22 PM   #6
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I still recall with embarrassment some of the mistakes in parameters I made back in my mainframe System Programming days. Nothing like a mistake causing you to have to restore a standalone system to allow you to edit the live system to bring it up
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Old 09-11-2011, 04:00 PM   #7
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I'll have to remember that one.
Ah. You don't know the whole story, then?

Well, it's: The people who don't make any mistakes get the advancement. See?
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Old 09-11-2011, 05:00 PM   #8
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Originally Posted by Alexander Turcic View Post
Hello guys,

My sincere apologies for the unexpected downtime you've experienced today. We were offline from 11:28 to 13:23 GMT due to a small (alas, fatal) typo in one of our server settings. Normally we don't mess with these settings, and it only happened as we're preparing for our next infrastructure upgrade (bigger and faster hardware). Again, my apologies, and thank you to everyone who contacted me directly!

Now I wish you all a very pleasant Sunday!

Alex
A MySQL version upgrade maybe?
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Old 09-11-2011, 05:20 PM   #9
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The people who don't make any mistakes get the advancement. See?
Ha! Advancement? Where? Why didn't anybody tell me????

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A MySQL version upgrade maybe?
Far more trivial. We were cleaning up a few settings to prepare for upcoming hardware upgrades, and we missed to comment out one reference to a now non-existing entry. During log rotation the web server service followed that reference and subsequently complained about not finding the entry. All attempts of our fail-over system to restart the service, well, failed.
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Old 09-11-2011, 09:06 PM   #10
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Far more trivial. We were cleaning up a few settings to prepare for upcoming hardware upgrades, and we missed to comment out one reference to a now non-existing entry. During log rotation the web server service followed that reference and subsequently complained about not finding the entry. All attempts of our fail-over system to restart the service, well, failed.
Interesting!

Thanks for sharing ...
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Old 09-12-2011, 03:15 AM   #11
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