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Old 07-26-2011, 12:53 PM   #1
fs3rp4
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Desktop application "think" my Kobo is always new

Hello!

After I upgraded my Kobo desktop application to 2.0.3, every time I connect my two Kobo-1 on my PC, the desktop application "think" they are new Kobos and ask for my username and password, sync and welcome the new Kobo ereaders. Again, again and again...

I already reset the e-reader to factory defaults.

Somebody with this problem too?
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Old 07-26-2011, 04:09 PM   #2
Joe563
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Quote:
Originally Posted by fs3rp4 View Post
Hello!

After I upgraded my Kobo desktop application to 2.0.3, every time I connect my two Kobo-1 on my PC, the desktop application "think" they are new Kobos and ask for my username and password, sync and welcome the new Kobo ereaders. Again, again and again...

I already reset the e-reader to factory defaults.

Somebody with this problem too?
I have both the Kobo Original and the Touch and I have not run into this problem using version 2.0.3 of the Desktop Application. Have you tried to uninstall and then re-install the Desktop Application?
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Old 07-28-2011, 06:56 AM   #3
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I will try and post the results.
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Old 07-28-2011, 07:03 AM   #4
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I have the same problem.
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Old 07-28-2011, 08:36 AM   #5
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I think I had the same problem with the Wife's touch. I think I did a full deinstall / reinstall of the desktop application after a reset of the touch.
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Old 07-29-2011, 10:30 AM   #6
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Quote:
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I think I had the same problem with the Wife's touch. I think I did a full deinstall / reinstall of the desktop application after a reset of the touch.
I reset the Kobo and I did a full deinstall / reinstall of the desktop application. No solution.

I changed to another notebook, installed a new desktop application and reset the KOBO and.... No solution. Of course the problem is im my e-reader...
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Old 07-29-2011, 10:34 AM   #7
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Hi fs3rp4, have you used Calibre at all on your Kobo 1? We are seeing some reports of calibre users seeing this problem.
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Old 07-29-2011, 11:48 AM   #8
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Hi fs3rp4, have you used Calibre at all on your Kobo 1? We are seeing some reports of calibre users seeing this problem.

I used a long time ago. Before the upgrade to 1.8.1.
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Old 07-29-2011, 02:05 PM   #9
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If was Calibre that mess up with Kobo-1, what can I do to solve this.
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Old 07-29-2011, 02:17 PM   #10
Joe563
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Quote:
Originally Posted by fs3rp4 View Post
If was Calibre that mess up with Kobo-1, what can I do to solve this.
Calibre puts some files, with the word 'Calibre' in the name, onto your reader. You could connect your reader to a computer and then use Windows Explorer to delete those files.
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Old 07-29-2011, 02:59 PM   #11
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Quote:
Originally Posted by Joe563 View Post
Calibre puts some files, with the word 'Calibre' in the name, onto your reader. You could connect your reader to a computer and then use Windows Explorer to delete those files.
No file like this...


E:\>dir /s
O volume na unidade E é KOBOeReader
O Número de Série do Volume é 49DB-E997

Pasta de E:\

29/07/2011 15:41 <DIR> .kobo
08/04/2009 00:00 <DIR> .adobe-digital-editions
29/07/2011 14:06 314.144 Kobo_eReader_User_Guide.epub
21/12/2010 22:07 1.347 bookmarks
21/12/2010 22:07 3.925 books
3 arquivo(s) 319.416 bytes

Pasta de E:\.kobo

08/04/2009 00:02 <DIR> .
08/04/2009 00:02 <DIR> ..
29/07/2011 15:41 2.387.968 KoboReader.sqlite
29/07/2011 15:41 <DIR> images
08/04/2009 00:04 <DIR> adobe
23/03/2010 16:07 <DIR> tmp
29/07/2011 18:54 81 version
24/07/2010 00:45 <DIR> var
24/07/2010 00:45 <DIR> Kobo
29/07/2011 18:53 2.155 Trolltech.conf
08/04/2009 00:00 71 device.salt.conf
29/07/2011 13:35 <DIR> kepub
29/07/2011 12:43 11 timezone.conf
29/07/2011 12:43 10 epoch.conf
29/07/2011 11:11 27 affiliate.conf
7 arquivo(s) 2.390.323 bytes

Pasta de E:\.kobo\images

08/04/2009 00:04 <DIR> .
08/04/2009 00:04 <DIR> ..
29/07/2011 11:11 208.038 L8rq-Til-0mb3LexZ6jCTA - NickelBookCover.parsed
29/07/2011 11:11 5.649 L8rq-Til-0mb3LexZ6jCTA - bbMediumGridList.parsed
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29/07/2011 12:04 172.446 IFpYF2L-3km037Z6S8O1hQ - NickelBookCover.parsed
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29/07/2011 12:04 6.289 IFpYF2L-3km037Z6S8O1hQ - iPhoneThumbnail.parsed
29/07/2011 12:04 167.594 DCRJlDCHCkCI4alCQVtG5Q - NickelBookCover.parsed
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29/07/2011 12:04 210.811 FjUfWUePdUuLmfPPqxc0kA - NickelBookCover.parsed
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29/07/2011 15:41 10.376 file____mnt_onboard_Kobo_eReader_User_Guide_epub - NickelBookCover.pars
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29/07/2011 15:41 1.056 file____mnt_onboard_Kobo_eReader_User_Guide_epub - iPhoneThumbnail.pars
138 arquivo(s) 9.280.159 bytes

Pasta de E:\.kobo\adobe

08/04/2009 00:04 <DIR> .
08/04/2009 00:04 <DIR> ..
08/04/2009 00:04 <DIR> pxf
0 arquivo(s) 0 bytes

Pasta de E:\.kobo\adobe\pxf

08/04/2009 00:04 <DIR> .
08/04/2009 00:04 <DIR> ..
05/05/2011 14:53 23 userStyle.css
1 arquivo(s) 23 bytes

Pasta de E:\.kobo\tmp

08/04/2009 00:04 <DIR> .
08/04/2009 00:04 <DIR> ..
0 arquivo(s) 0 bytes

Pasta de E:\.kobo\var

24/07/2010 00:45 <DIR> .
24/07/2010 00:45 <DIR> ..
21/12/2010 22:07 <DIR> lib
0 arquivo(s) 0 bytes

Pasta de E:\.kobo\var\lib

24/07/2010 00:45 <DIR> .
24/07/2010 00:45 <DIR> ..
24/07/2010 00:45 <DIR> dbus
24/07/2010 00:45 2 installer-revision
21/12/2010 22:07 <DIR> bluetooth
1 arquivo(s) 2 bytes

Pasta de E:\.kobo\var\lib\dbus

24/07/2010 00:45 <DIR> .
24/07/2010 00:45 <DIR> ..
29/07/2011 18:53 33 machine-id
1 arquivo(s) 33 bytes

Pasta de E:\.kobo\var\lib\bluetooth

21/12/2010 22:07 <DIR> .
21/12/2010 22:07 <DIR> ..
21/12/2010 22:07 <DIR> 00_08_54_E3_71_09
0 arquivo(s) 0 bytes

Pasta de E:\.kobo\var\lib\bluetooth\00_08_54_E3_71_09

21/12/2010 22:07 <DIR> .
21/12/2010 22:07 <DIR> ..
21/12/2010 22:07 78 config
1 arquivo(s) 78 bytes

Pasta de E:\.kobo\Kobo

24/07/2010 00:45 <DIR> .
24/07/2010 00:45 <DIR> ..
29/07/2011 16:00 221 Kobo eReader.conf
1 arquivo(s) 221 bytes

Pasta de E:\.kobo\kepub

15/12/2010 00:51 <DIR> .
15/12/2010 00:51 <DIR> ..
29/07/2011 11:17 23.571.093 9d469e32-e416-4779-a28f-ab84ecaf0ed6
29/07/2011 11:18 1.182.785 fecb523f-3e28-46e8-9738-e9b388e1b427
29/07/2011 11:18 1.220.556 88336f6b-f016-4ff4-869f-fd3ca43f79ef
29/07/2011 11:22 10.022.710 010ee8ce-bcc1-4da0-bb8b-a7cc5d20f280
29/07/2011 11:23 1.523.856 00d62f1e-1159-44dd-b9da-4927539bb5dc
29/07/2011 11:23 1.028.338 df4dd092-572b-4d3c-ac20-3e2095ae5996
29/07/2011 11:24 932.178 2e3bb96f-c00e-4548-898e-a809752c931b
29/07/2011 11:25 6.924.875 d78a28da-8488-4de5-864c-b7339906b38c
29/07/2011 11:26 1.257.010 837cf37e-e78c-48a6-969f-2f82c21fc261
29/07/2011 11:27 1.807.215 df2d5b3e-9a54-4dae-ad7c-f5fb1cf433c1
29/07/2011 11:27 1.237.944 caddde04-567f-4e2e-a40c-11a29a0f69f8
29/07/2011 11:28 1.391.627 911d800d-95f8-4ee4-b801-5a61c45dd005
29/07/2011 11:29 1.168.484 72a8d5d2-fb4c-40c9-8de9-6ffe34ca7418
29/07/2011 11:29 2.022.462 95e17278-2294-4d19-8357-72e8752a0c82
29/07/2011 11:30 1.273.793 6dbf0c11-72c8-4a31-b67a-5caf264c3cde
29/07/2011 11:30 513.737 63d8aff4-0642-41de-bd0a-0533e9fef11f
29/07/2011 11:31 403.847 f657854b-f513-4d30-bb8b-10fc85e6a810
29/07/2011 11:31 1.233.842 476af302-14e9-4c01-85a9-36ea38870f1c
29/07/2011 11:31 434.849 185d08e4-c49d-43a7-9c2b-6918ff3e09c9
29/07/2011 11:34 8.061.654 204965cc-d92d-402e-9f11-97963aea7763
29/07/2011 11:34 463.923 bc53864b-eea6-4a50-be13-b56a04df1545
29/07/2011 11:35 1.327.833 0cede08e-a592-450f-bf43-ca635e87dc2c
29/07/2011 11:35 1.569.255 d2034e00-4700-408d-af83-d84d598fa443
29/07/2011 11:36 1.309.267 14bc2c19-0296-4444-8f4b-3fef0cc3872e
29/07/2011 11:37 1.778.057 a1de9121-6182-406c-87ff-12c2b17748ac
29/07/2011 11:43 14.695.789 e4b6af2e-9a7f-4db7-897e-dfa1e8827190
29/07/2011 11:45 6.326.705 219a670e-d255-400d-88ce-67d6a9f472bd
29/07/2011 11:47 6.170.663 54fa903f-a71a-40fb-9c23-8c98eafb320d
29/07/2011 11:51 10.254.924 45b60943-aecf-4d95-ba96-c12198339f2e
29/07/2011 11:53 6.151.820 62f0f96d-ee77-4d2a-a355-a75be7e25cee
29/07/2011 11:55 6.171.612 1a1a0fc7-f8d8-4b6a-b7a7-247ab92a0f35
29/07/2011 11:56 6.167.064 3a8d9979-f10a-4a45-93c9-9080e1610026
29/07/2011 11:58 6.179.326 b206a531-5cc3-48de-b3ad-2f03e4362662
29/07/2011 11:59 1.359.345 47b82873-623e-48b9-92f0-d5e8b390820f
29/07/2011 11:59 846.409 009d4b6d-a21b-420a-a09d-ff904160bf6a
29/07/2011 12:00 1.737.563 36f896ea-694f-4a27-9bb7-389bec55fb4b
29/07/2011 12:00 1.512.341 03bd1d5e-66b0-47fc-bddc-19105098e257
29/07/2011 12:01 1.320.746 73afd67f-6ddd-4579-8f9f-82e2ccbd85a5
29/07/2011 12:02 8.598.061 77278fa7-b616-4971-8c21-7849ee8195ad
29/07/2011 12:03 1.059.775 573a229e-2900-45fc-b5dd-40cb157168c5
29/07/2011 12:03 2.782.283 7011343b-9531-48d1-b83b-a197ce9cb497
29/07/2011 12:04 143.339 33db722f-3a0a-458b-9059-1913cb7ec975
29/07/2011 12:04 171.464 641e0242-7110-41fa-8f34-f97a807945fc
29/07/2011 12:04 472.179 46053a6a-b3b6-4f9c-b916-51f68dd3f1bf
29/07/2011 12:04 1.112.645 cd456d8d-f0c2-4a0d-9d52-a44c446da2be
45 arquivo(s) 156.895.243 bytes

Pasta de E:\.adobe-digital-editions

13/08/2009 10:51 <DIR> .
13/08/2009 10:51 <DIR> ..
08/04/2009 00:00 311 device.xml
1 arquivo(s) 311 bytes

Total de Arquivos na Lista:
199 arquivo(s) 168.885.809 bytes
39 pasta(s) 705.417.216 bytes disponíveis

E:\
fs3rp4 is offline   Reply With Quote
Old 08-01-2011, 03:53 AM   #12
nicebubu
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Still nothing on this issue?
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Old 08-01-2011, 10:24 PM   #13
fs3rp4
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Originally Posted by nicebubu View Post
Still nothing on this issue?
Nope!

I open a request on Kobo's help forum http://kobo.zendesk.com/requests/376487
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Old 08-01-2011, 10:26 PM   #14
fs3rp4
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Quote:
Originally Posted by fs3rp4 View Post
Nope!

I open a request on Kobo's help forum http://kobo.zendesk.com/requests/376487
You can't see the request.

Kobo answer:

Hello,

Thank you for contacting us, we apologize for the delay in our response. We are investigating this issue and will respond shortly, we thank you for your patience.

Regards,
The Kobo Team
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Old 08-02-2011, 01:24 PM   #15
KoboNo
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Device: Kobo
I can also confirm this problem on my original Kobo eReader as well as numerous other ones of my friends'. So at the moment all original Kobo users are locked out from managing their device through Kobo's application.

SameerH, does your team do any testing before releasing software, or do you expect your users to have an issue after every update? I initially enjoyed my original eReader, but after so many problems have decided not to buy any future Kobo eReaders. I continue to use the original but am disappointed with problems such as this that have become a sad pattern for Kobo.


Last edited by KoboNo; 08-02-2011 at 01:28 PM.
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