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Old 01-19-2008, 03:39 PM   #1
Yarrow
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eBook Library software not working

My eBook Library software has suddenly stopped working. When I open the programme nothing comes up on the screen but if I check in Task Manager then the eReader.exe is running in the background.

Any suggestions?
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Old 01-20-2008, 12:19 AM   #2
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I too have this problem. I contacted Sony, but they didn't have an answer. I am able to run it in safemode, so I know the software is working. I've checked drivers and came up empty. It has to be a driver or a program I've installed because it was running fine with Libprs500. Now it just like the user above, its running in the task manager but the gui isn't visible. I've tried uninstalling and reinstalling. I've uninstalled and removed all traces of the reader in windows, the registry and docs and settings. I'm currently using my mac, but there was even a file that started with a k in docs and settings that I removed, but none of that fixed the problem. I installed the software on my laptop and I'm using that now, but I sure would like to get it back on my server. Thanks for any help.
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Old 01-20-2008, 12:44 AM   #3
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Well, after reading a few post I saw where I should uninstall libprs 500 and reinstall instead of upgrading. So I redownloaded libprs500 and I installed the old Connect software [I keep all my downloaded exe files] and it works. It asked me if I wanted to update the software to the new ebook library, but for now I chose not to. Just seeing the library was good enough. If it starts to act up or I need to update then I'll try it again.
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Old 01-20-2008, 12:46 AM   #4
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Quote:
Originally Posted by Yarrow View Post
My eBook Library software has suddenly stopped working. When I open the programme nothing comes up on the screen but if I check in Task Manager then the eReader.exe is running in the background.

Any suggestions?
I believe that both the Ebook library software [formerly called Connect software]and libprs500 use the same device driver. Here's a link to a thread about it:

http://www.mobileread.com/forums/sho...iver+libprs500

JS Wolf noted in the thread:
"if you have Connect software installed, you have the USB driver for Connect installed as well. You cannot have both the Connect USB driver and the libprs500 USB driver at the same time. The Connect USB driver seems to get priority. In order to get libprs500 to work if you have Connect installed, delete the USB driver for Connect and reboot. You should still be able to use the Connect Store to purchase books I would think. But I'm not 100% sure."

See the thread for more info.
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Old 01-21-2008, 12:00 AM   #5
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The library sw was too buggy and slow for me. I uninstalled it(like the trash it is) and use drag'n'drop through explorer now.
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Old 03-29-2008, 12:26 PM   #6
Atlantic
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Solution

So what is the solution to this problem ? Still cannot figure out.

Thanks
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Old 03-29-2008, 12:48 PM   #7
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If you go to '/Documents and Settings/<your login name> / Local settings/ Application Data/ ' and rename the directory 'Sony Corporation', that may help with the problem of the software starting up but not showing its interface.
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Old 03-29-2008, 02:18 PM   #8
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I will disconnect my reader first before starting the eBook Library software, this usually work for me.
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Old 03-29-2008, 04:08 PM   #9
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Quote:
Originally Posted by comtrjl View Post
If you go to '/Documents and Settings/<your login name> / Local settings/ Application Data/ ' and rename the directory 'Sony Corporation', that may help with the problem of the software starting up but not showing its interface.
bob
Thanks for the tip. Just a clarification: Do you mean renaming the folder to another name for example Sony Corporation to ereader ?

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Old 03-29-2008, 04:25 PM   #10
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Rename the folder from 'Sony Corporation' to 'Sony Corporation.orig', for example. When it doesn't find the original folder - because you've just renamed it - it will create a new one.
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Old 03-29-2008, 06:36 PM   #11
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Unfortunately did not work. The software still doesn't display while it shows up in Task Manager as running. In Safe Mode it opens up.

Any other suggestions....

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Old 03-29-2008, 07:45 PM   #12
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If it works in safe mode, then it is something you run on start up. So remove it all and then see if it works. Especial any Anti-virus/spyware software.
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Old 04-06-2008, 10:02 PM   #13
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If you delete the Connect software, how do you make collections?
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Old 04-07-2008, 12:07 AM   #14
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You can use Libprs500 to make collections as well
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Old 04-07-2008, 08:37 PM   #15
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Oh, well there's no point at all to that horrible Sony software, then. Good riddance.
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