Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Amazon Kindle

Notices

Reply
 
Thread Tools Search this Thread
Old 01-13-2011, 07:33 AM   #1
oecherprinte
Zealot
oecherprinte began at the beginning.
 
Posts: 115
Karma: 20
Join Date: Jul 2010
Device: Kindle3 3G, Kindle Paperwhite 2
Kindle screen broken?

Hi there,

I left my kindle on my office desk in the unlighted amazon cover. This morning I tried to turn it on and now there are
strange stripes all over the screen that do not disappear even after doing a complete reboot. Pictures are attached.

Is the screen broken? The kindle was just sitting on my desk.

Thanks for your help,

Jens
Attached Thumbnails
Click image for larger version

Name:	Foto 5.JPG
Views:	2980
Size:	110.6 KB
ID:	64673   Click image for larger version

Name:	Foto 1.JPG
Views:	2358
Size:	96.1 KB
ID:	64674  
oecherprinte is offline   Reply With Quote
Old 01-13-2011, 07:42 AM   #2
TheKindleWorm
Guru
TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.
 
TheKindleWorm's Avatar
 
Posts: 860
Karma: 177868
Join Date: Aug 2010
Location: East Anglia UK
Device: Kindle 3G, iPhone 3G, iPod 4G, PB 360, Sony 600 sold, Kindle 2i sold
Hi Jens

Yes I'm afraid the screen unfortunately looks broken to me in which case there is nothing you can personally do I would suggest contacting Amazon about it.

Nothing fell on top of the Kindle did it?
TheKindleWorm is offline   Reply With Quote
Old 01-13-2011, 07:48 AM   #3
oecherprinte
Zealot
oecherprinte began at the beginning.
 
Posts: 115
Karma: 20
Join Date: Jul 2010
Device: Kindle3 3G, Kindle Paperwhite 2
Well I left it on my office desk with a magazine on top of it to hide it. Maybe the cleaning staff did something to it, but there is no way of finding out.

Sh**! Does anybody know how much that will cost? I am more or less addicted to this device now ...
oecherprinte is offline   Reply With Quote
Old 01-13-2011, 08:02 AM   #4
HarryT
eBook Enthusiast
HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.
 
HarryT's Avatar
 
Posts: 63,141
Karma: 41205449
Join Date: Nov 2006
Location: UK
Device: PW2, iPad Retina Mini, iPhone 4, MS Surface Pro, Onyx T68, N7,
Yes, I'm afraid that's a classic picture of a broken screen substrate. The crack in the substrate is the diagonal line towards the bottom of the picture. Unfortunately this is not covered by the warranty.
HarryT is online now   Reply With Quote
Old 01-13-2011, 08:05 AM   #5
TheKindleWorm
Guru
TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.TheKindleWorm can program the VCR without an owner's manual.
 
TheKindleWorm's Avatar
 
Posts: 860
Karma: 177868
Join Date: Aug 2010
Location: East Anglia UK
Device: Kindle 3G, iPhone 3G, iPod 4G, PB 360, Sony 600 sold, Kindle 2i sold
Quote:
Originally Posted by oecherprinte View Post
Well I left it on my office desk with a magazine on top of it to hide it. Maybe the cleaning staff did something to it, but there is no way of finding out.

Sh**! Does anybody know how much that will cost? I am more or less addicted to this device now ...
Oh dear. Perhaps the cleaners just whacked their polish or equipment on top thinking it was just a pile of mags. Because it normally requires some kind of force or drop to break a screen.

I would still just contact Amazon and explain that it is broken and see what they say. Hopefully you will get hold of someone very helpful and nice.
TheKindleWorm is offline   Reply With Quote
Old 01-13-2011, 08:08 AM   #6
oecherprinte
Zealot
oecherprinte began at the beginning.
 
Posts: 115
Karma: 20
Join Date: Jul 2010
Device: Kindle3 3G, Kindle Paperwhite 2
Quote:
Originally Posted by TheKindleWorm View Post
I would still just contact Amazon and explain that it is broken and see what they say. Hopefully you will get hold of someone very helpful and nice.
Well my amazon ebook bill surely shows that I am a profitable customer! I contacted our building service. Who knows maybe they have an insurance that covers such cases. But then it's hard to prove that they broke it.
oecherprinte is offline   Reply With Quote
Old 01-13-2011, 08:19 AM   #7
abookreader
Wizard
abookreader ought to be getting tired of karma fortunes by now.abookreader ought to be getting tired of karma fortunes by now.abookreader ought to be getting tired of karma fortunes by now.abookreader ought to be getting tired of karma fortunes by now.abookreader ought to be getting tired of karma fortunes by now.abookreader ought to be getting tired of karma fortunes by now.abookreader ought to be getting tired of karma fortunes by now.abookreader ought to be getting tired of karma fortunes by now.abookreader ought to be getting tired of karma fortunes by now.abookreader ought to be getting tired of karma fortunes by now.abookreader ought to be getting tired of karma fortunes by now.
 
abookreader's Avatar
 
Posts: 1,516
Karma: 2567610
Join Date: Oct 2009
Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD
Call Amazon Kindle Customer Service and explained what happened. There have been several reported cases of them replacing a Kindle for no cost for a broken screen when they are still under warranty. See what they say.

PS, make sure you get Kindle Support specifically and not just the regular Customer Support line. They seem to be easier to work with.
abookreader is offline   Reply With Quote
Old 01-13-2011, 08:45 AM   #8
oecherprinte
Zealot
oecherprinte began at the beginning.
 
Posts: 115
Karma: 20
Join Date: Jul 2010
Device: Kindle3 3G, Kindle Paperwhite 2
Just called Amazon and they are sending me a replacement FOR FREE without even looking at the broken device.

That's what I call customer service! I will keep you updated on how it proceeds.
oecherprinte is offline   Reply With Quote
Old 01-13-2011, 09:42 AM   #9
kindlekitten
Professional Adventuress
kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.
 
kindlekitten's Avatar
 
Posts: 12,446
Karma: 44785252
Join Date: Sep 2009
Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!)
Device: Kindle, the original! Times Two! and gifting an International Kindle
Quote:
Originally Posted by oecherprinte View Post
Just called Amazon and they are sending me a replacement FOR FREE without even looking at the broken device.

That's what I call customer service! I will keep you updated on how it proceeds.
yAy! may I suggest that your kindle commute with you in the future?
kindlekitten is offline   Reply With Quote
Old 01-13-2011, 10:10 AM   #10
oecherprinte
Zealot
oecherprinte began at the beginning.
 
Posts: 115
Karma: 20
Join Date: Jul 2010
Device: Kindle3 3G, Kindle Paperwhite 2
Quote:
Originally Posted by kindlekitten View Post
yAy! may I suggest that your kindle commute with you in the future?
This is the first time that I left my precious behind.
oecherprinte is offline   Reply With Quote
Old 01-13-2011, 11:07 AM   #11
kindlekitten
Professional Adventuress
kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.
 
kindlekitten's Avatar
 
Posts: 12,446
Karma: 44785252
Join Date: Sep 2009
Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!)
Device: Kindle, the original! Times Two! and gifting an International Kindle
Quote:
Originally Posted by oecherprinte View Post
This is the first time that I left my precious behind.
I bet that won't happen again!
kindlekitten is offline   Reply With Quote
Old 01-13-2011, 11:15 AM   #12
Tiersten
Guru
Tiersten shines like a glazed doughnut.Tiersten shines like a glazed doughnut.Tiersten shines like a glazed doughnut.Tiersten shines like a glazed doughnut.Tiersten shines like a glazed doughnut.Tiersten shines like a glazed doughnut.Tiersten shines like a glazed doughnut.Tiersten shines like a glazed doughnut.Tiersten shines like a glazed doughnut.Tiersten shines like a glazed doughnut.Tiersten shines like a glazed doughnut.
 
Posts: 987
Karma: 8641
Join Date: Aug 2010
Device: Kindle 3G+WiFi
Odd that it got broken whilst in a case though. The eInk screen is generally broken because something pushed on the screen, something hit the screen or the entire device was twisted. The cleaners might have dropped it when moving stuff around on your desk to clean I guess?

eInk screens have a plastic top layer but there are very thin glass layers inside. This means you can end up cracking or damaging an internal layer but still have a completely intact top layer. The diagonal lines are usually an indication that the glass inside has cracked and where they join up is generally where the impact or pressure was.

Great that Kindle CS are replacing your Kindle though!
Tiersten is offline   Reply With Quote
Old 01-13-2011, 01:19 PM   #13
Barty
Wizard
Barty ought to be getting tired of karma fortunes by now.Barty ought to be getting tired of karma fortunes by now.Barty ought to be getting tired of karma fortunes by now.Barty ought to be getting tired of karma fortunes by now.Barty ought to be getting tired of karma fortunes by now.Barty ought to be getting tired of karma fortunes by now.Barty ought to be getting tired of karma fortunes by now.Barty ought to be getting tired of karma fortunes by now.Barty ought to be getting tired of karma fortunes by now.Barty ought to be getting tired of karma fortunes by now.Barty ought to be getting tired of karma fortunes by now.
 
Posts: 1,434
Karma: 2896627
Join Date: Sep 2010
Device: Kindle 3, PW2, iPad 3
I had a kindle 2 that showed similar symptoms. I did not recall dropping it or anything. I called CS, described what it looked like, having no idea what it was or whether it was covered by warranty Amazon replaced it and paid shipping both ways.

Sometimes ignorance is the best policy
Barty is offline   Reply With Quote
Old 01-13-2011, 01:39 PM   #14
kindlekitten
Professional Adventuress
kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.kindlekitten ought to be getting tired of karma fortunes by now.
 
kindlekitten's Avatar
 
Posts: 12,446
Karma: 44785252
Join Date: Sep 2009
Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!)
Device: Kindle, the original! Times Two! and gifting an International Kindle
Quote:
Originally Posted by Tiersten View Post
Odd that it got broken whilst in a case though. The eInk screen is generally broken because something pushed on the screen, something hit the screen or the entire device was twisted. The cleaners might have dropped it when moving stuff around on your desk to clean I guess?

eInk screens have a plastic top layer but there are very thin glass layers inside. This means you can end up cracking or damaging an internal layer but still have a completely intact top layer. The diagonal lines are usually an indication that the glass inside has cracked and where they join up is generally where the impact or pressure was.

Great that Kindle CS are replacing your Kindle though!
I'm willing to bet there was a curious janitor last night
kindlekitten is offline   Reply With Quote
Old 01-13-2011, 02:04 PM   #15
CWatkinsNash
IOC Chief Archivist
CWatkinsNash ought to be getting tired of karma fortunes by now.CWatkinsNash ought to be getting tired of karma fortunes by now.CWatkinsNash ought to be getting tired of karma fortunes by now.CWatkinsNash ought to be getting tired of karma fortunes by now.CWatkinsNash ought to be getting tired of karma fortunes by now.CWatkinsNash ought to be getting tired of karma fortunes by now.CWatkinsNash ought to be getting tired of karma fortunes by now.CWatkinsNash ought to be getting tired of karma fortunes by now.CWatkinsNash ought to be getting tired of karma fortunes by now.CWatkinsNash ought to be getting tired of karma fortunes by now.CWatkinsNash ought to be getting tired of karma fortunes by now.
 
CWatkinsNash's Avatar
 
Posts: 3,438
Karma: 31115016
Join Date: Dec 2010
Location: Nashville, TN, USA
Device: Nook STR Glowlight, Sony T1, Acer Iconia A200
Quote:
Originally Posted by kindlekitten View Post
I'm willing to bet there was a curious janitor last night
I'm betting the same. I know there's at least one person over on the Amazon board who broke their screen because they thought it was a touchscreen and kept pushing on it trying to get it to work, so I can honestly imagine someone doing that if they don't know what the Kindle is, considering how pervasive touchscreen technology is these days. The Kindle screen isn't designed to withstand jabbing.
CWatkinsNash is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Broken Screen - Jailbroken Kindle janp92 Amazon Kindle 9 12-31-2010 02:16 PM
Kindle DX screen broken no solution for Spain sheilalayoli Amazon Kindle 4 09-17-2010 07:58 AM
Screen broken Skyhigh iRiver Story 2 05-02-2010 04:31 AM
Looking to buy broken kindle 1 with working screen. mobileread08 Amazon Kindle 7 03-30-2010 06:11 AM
broken screen. is there a program that skims off top one inch of screen? pennpin Sony Reader 5 08-19-2009 04:42 PM


All times are GMT -4. The time now is 07:47 AM.


MobileRead.com is a privately owned, operated and funded community.