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View Poll Results: Where did you pre-order your 903, and have you received it yet?
UK, received 1 9.09%
UK, haven't received 1 9.09%
rest of Europe, received 8 72.73%
rest of Europe, haven't received 1 9.09%
rest of World, received 0 0%
rest of World, haven't received 0 0%
Voters: 11. You may not vote on this poll

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Old 01-11-2011, 06:44 PM   #1
fishNco
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Unhappy Pre-ordered PB 903 in the UK, hasn't arrived yet

Hi everyone, I've been lurking on the forum for a while now, and based on what I read, I pre-ordered a PB 903 from the UK distributor, Green Reader, in end Nov, and haven't received it yet. I only receive sporadic replies from Green Reader about my order (certainly no proactive updates on delays - only the occasional reply about the pre-order shipment being delayed - last I heard it was supposed to have been Dec 15).

I do know that some (lucky!) people have already received their 903s, so I was wondering whether anybody else has ordered a 903 (or 603) from Green Reader, and whether they've received it yet, or if they've heard anything from Green Reader?

( @paolomanzini, if you read this, did you buy yours from Green Reader? )

Thanks for your time!
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Old 01-12-2011, 04:02 AM   #2
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Quote:
Originally Posted by fishNco View Post
( @paolomanzini, if you read this, did you buy yours from Green Reader? )
Hi FishNco,
yes I did pre-ordered it from Green Reader, at the very beginning of November, and mine might have been a special case as I my preorder was made even before the devices were available on the Green Reader webpage, so for some reason I received mine directly from Latvia, rather than the UK waarehouse, and I suspect this might have been because it was ordered before they had set up their ordering procedures in the UK.

So in all likelyhood my case is non-standard, and indeed the person I corresponded with regarding my order was based in Latvia, as far as I can tell.

Having said that, the UK person I initially corresponded with sounded very helpful - if you want I can pm you her e-mail, to check whether it is the same person you are in touch with.
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Old 01-12-2011, 07:56 AM   #3
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Smile

thanks @paolamanzini! would you mind PMing me the email address please?

i see - when i read that you received yours, i thought i'd be getting mine soon, but it looks like you were a very very early pre-order-rer!
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Old 01-12-2011, 08:31 AM   #4
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Originally Posted by fishNco View Post
thanks @paolamanzini! would you mind PMing me the email address please?
check you inbox
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Old 01-13-2011, 08:14 AM   #5
saliami
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Device: PB 903 - loud & proud
Currently the shop http://www.pocketbook-shop.de and others do not have pb903 right now, so waiting till 01.20 for the batch to come.
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Old 01-13-2011, 11:12 PM   #6
fishNco
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thanks @paolamanzini and @saliami, looks like I'll have to wait for another week at the very least.

That's an improvement on my current situation - still haven't gotten any replies from Green Reader (but possibly they are on new year holidays?) .
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Old 01-14-2011, 03:21 PM   #7
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Hi all,
I ordered a PB 902 on 02-01-2011 from Green Reader that I haven't received yet; not a pre-order device like the 903 as far as I'm aware. I sent them an e-mail asking for an order update on the 12-01-2011. No response Don't like what I'm reading or experiencing from them so far. I'll send another request for information and give them a couple of days to reply.....then.... ... I think I'll be requesting a refund......Just thought I'd share this with you.
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Old 01-14-2011, 05:47 PM   #8
fishNco
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thanks @flipster. please do keep me (?us) posted on whether you hear from them or if you manage to get a refund.

so far i've sent Green Reader about 5 emails and received replies to 2 of them. from the forums, it does appear that other PB distributors / retailers are much more responsive than them (that was partly why i decided to buy a PB in the first place), and had i known then that they'd be this unresponsive, i'd have bought it from someplace else. that said though, i've waited so long already, i'll just wait a bit longer and see what happens!
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Old 01-19-2011, 06:40 AM   #9
fishNco
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Smile update!

i have just received an email from pocketgoods stating the my 903 was sent to me from their central warehouse, and that they will be able to get a tracking number in 2 days' time.

@flipster maybe you will hear from them soon?

fingers crossed, i've been waiting a very very long time for the 903!
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Old 01-19-2011, 06:44 PM   #10
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Hi fishNco,
yeah! I got an e-mail at 11:15 today to say I should get my PB 902 "in the nearest few days"

I'm glad your wait is over!
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Old 01-20-2011, 05:25 AM   #11
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thanks @flipster, i'm happy for you too!
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Old 01-25-2011, 11:09 AM   #12
fishNco
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update: my 903 has arrived! thanks everybody for your replies and suggestions. @flipster i hope your 902 arrives soon too!
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