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Old 11-28-2007, 08:27 PM   #1
jeffoest
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Broken

I dropped my Sony PRS-500 while waiting in line at the Apple store in July for an iPhone. It seemed to work just fine although the metal was dinged up a bit. I hadn't used it for awhile since and when I went to recharge it I could not get a broken image from the screen. I tried to reset it endlessly and charged it up fully. Let it charge down fully and still nothing. It still seems to work - but the useful text is in the background of this foreground "junk".

I'm not going to even bother sending it in to Sony to get it fixed - their support page makes it seem like the process is both expensive and un-user friendly. I think I'm pretty much done with Sony products.

I'm wondering if anyone here has any experience similar.

Seems as though I have a brick. A shame really - Sony had some potential revenue stream from me via their eConnect book store. Now I'll probably go the route of Amazon's Kindle but I'll probably still wait for more stable products that use this technology.

At least my iPhone still works! lol

Cheers,
Jeff
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Old 11-28-2007, 09:45 PM   #2
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You say that you hadn't used it for a while. The PRS 500 uses some power even when left alone and will drain completely in about three weeks. When this happens the solution is to recharge overnight using the mains adaptor, not via usb.

I would try doing this. After all, you have nothing to lose.
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Old 11-28-2007, 09:48 PM   #3
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Thanks Patricia... As a matter of fact, I did do that (which is why it's November now and it's been awhile since I noticed this! lol)... Sadly no change ...

Quote:
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You say that you hadn't used it for a while. The PRS 500 uses some power even when left alone and will drain completely in about three weeks. When this happens the solution is to recharge overnight using the mains adaptor, not via usb.

I would try doing this. After all, you have nothing to lose.
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Old 11-29-2007, 03:30 AM   #4
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Quote:
Originally Posted by jeffoest View Post
I dropped my Sony PRS-500 while waiting in line at the Apple store in July for an iPhone. It seemed to work just fine although the metal was dinged up a bit. I hadn't used it for awhile since and when I went to recharge it I could not get a broken image from the screen. I tried to reset it endlessly and charged it up fully. Let it charge down fully and still nothing. It still seems to work - but the useful text is in the background of this foreground "junk".

I'm not going to even bother sending it in to Sony to get it fixed - their support page makes it seem like the process is both expensive and un-user friendly. I think I'm pretty much done with Sony products.

I'm wondering if anyone here has any experience similar.

Seems as though I have a brick. A shame really - Sony had some potential revenue stream from me via their eConnect book store. Now I'll probably go the route of Amazon's Kindle but I'll probably still wait for more stable products that use this technology.

At least my iPhone still works! lol

Cheers,
Jeff
You have broken a sony device by dropping it! maybe you should at least ring sony or send it to sony to see how much to fix it? just because you 'guess' it will be expensive and a hassle doesnt mean it will be, and because of that your done with sony products!.

It sounds like you have damaged the case and screen, neither of which will be repairable so in effect you need a new unit, so why not just buy a new one?
Not sure how it works in US but in the UK our home insurance covers accidental damage of personal items, so in your case i would send my insurance company the reader and pay the Excess of £50 and then get the money from them to buy a replacemnt.


You then say your going to wait for more stable products?! huh? what stable enough that they are indestructible? You dropped it! its not like it just stopped working.
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Old 11-29-2007, 03:48 AM   #5
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You then say your going to wait for more stable products?! huh? what stable enough that they are indestructible? You dropped it! its not like it just stopped working.
A pbook would have survived
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Old 11-29-2007, 04:04 AM   #6
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When you plug in the AC adapter, does the red light come on?
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Old 11-29-2007, 06:03 AM   #7
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A pbook would have survived
Good point! but he dropped the equivalent of 100 Pbooks!

I wouldnt be able to pick up that many Pbooks neber mind drop them
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Old 11-29-2007, 10:18 AM   #8
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Good point! but he dropped the equivalent of 100 Pbooks!

I wouldnt be able to pick up that many Pbooks neber mind drop them


That's a good point for readers over pbooks! Just imagine dropping 100 pbooks on one toe?
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Old 11-29-2007, 10:28 AM   #9
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A pbook would have survived
Quite correct. These devices need to be much more durable if they are to enjoy any mainstream success. As I understand it, this is an advantage the Kindle has over the Reader.
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Old 11-29-2007, 10:45 AM   #10
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Quite correct. These devices need to be much more durable if they are to enjoy any mainstream success. As I understand it, this is an advantage the Kindle has over the Reader.
Please tell me. What advantage does the Kindle have over the Sony that would make it more durable, don't they have the same screen? The Sony's box is metal and isn't the Kindle's plastic? Please explain, I'm missing info here.
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Old 11-29-2007, 10:51 AM   #11
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I didn't drop it very far down and it was in it's case. I've had similar "drops" with the iPhone, iPods I've had and various cell phones. Not many. But maybe once a year. It happens. And those have never bricked the devices. So that's what I mean by stable - I really meant durable. I just can't spend $300 to have it work until my first small drop. And I suspect that in four years there will be more durable products. Hey - if this were an iPod I would buy another one very quickly. But at the end of the day with my priorities and daily life, I'm probably still good with real books actually.

I actually didn't think the drop killed it as it continued to work. I think it had something to do with the drop AND not using it for two months.... but what do I know..

Love the ideas of the kindle - but will wait a few generations - it's kind of ugly - the side buttons seem to get in the way from the reviews I've read and the plastic probably does make it even less durable than the Sony...
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Old 11-29-2007, 10:54 AM   #12
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JSWolf - yes the red light comes on. The unit scrolls and works properly. The "mess" on the display is just in the foreground but you can sort of see that things are working the background....
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Old 11-29-2007, 11:05 AM   #13
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If you want to replace your 500 with another 500, you can get a refurbished one from SonyStyle for about $200 and that will have some sort of warranty with it.
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Old 11-29-2007, 11:55 AM   #14
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Quote:
Originally Posted by jeffoest View Post
I didn't drop it very far down and it was in it's case. I've had similar "drops" with the iPhone, iPods I've had and various cell phones. Not many. But maybe once a year. It happens. And those have never bricked the devices. So that's what I mean by stable - I really meant durable. I just can't spend $300 to have it work until my first small drop.
I hear that. I've dropped iPods, PDAs, cell phones, all with maybe some scratches and no real damage. Two weeks ago I dropped my 505 and the top plastic strip popped off, with all the internals for the power switch and the status light bouncing out. I managed to cobble it back together and it works, but there are two tiny pieces that I couldn't find a place for in the device! Who knows what they were for . . .
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Old 11-29-2007, 11:58 AM   #15
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Quite correct. These devices need to be much more durable if they are to enjoy any mainstream success. As I understand it, this is an advantage the Kindle has over the Reader.
In what way? The Kindle and the Reader (and the Gen3, for that matter, too) use exactly the same screen.
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