Unhelpful help - can someone in here do better?

[James_Wilde]

I sent a message to Iriver support for the EU in Austria some time ago, asking whether one could change the brightness and/or contrast. Today I got my answer:

Dear customer,

yes it can be.
Please update your story first with the latest firmware.
www.myiriver.de register first.

Well, shit, that's good to know. But I thought it must be clear from the fact that I had to ask a question that I'd tried myself and not found out how. I'm glad they gave me full details on how to do it!

Actually I have 1.71, so the update bit is superfluous, but I won't blame them for that.

So, can anyone in here help me? How do you change the brightness/contrast on a Story?

TIA

[greenapple]

AFAIK the brightness and contrast are not adjustable..

[James_Wilde]

That's what I thought, Greenapple, from a study of the knobs and whistles, and going through all the menu items. I've asked for clarity from support so we'll see what they say.

[MacEachaidh]

Hi James,
I'm pretty sure that on this occasion the techie guy is talking through his hat. You can't change the brightness or contrast on the display.

[James_Wilde]

Yep, Mac, I'm convinced myself. Actually I've got used to the contrast, so I'm not so bothered any more. It's just that the screen has a tendency to fade in bright sunlight.