|07-29-2010, 07:19 PM||#1|
Join Date: Jul 2010
Location: Surrey, BC
Device: kobo, htc hero, comfy chair
Kudos to kobo (and Chapters)
So I decide to take it to the nearest Chapters to see if they can SDcard flash it. Keep in mind that I am now on holidays 2000 miles from where I bought my kobo. The guy at chapters takes one look at my kobo and says that flashing it won't work. Great, I think, here comes the month long repair ordeal. But the guy says he will replace it right then and there. I had no box and no receipt, but Chapters replaced it on site anyway.
Top notch customer service. I'm very impressed with both kobo and Chapters.
|07-29-2010, 08:46 PM||#2|
Join Date: Oct 2007
Device: AuraHD, Nook HD+, Kindle 2,3,T , Opus, TF101, Nexus7, iPT, iPhone5
Sounds like a broken screen (they're glass and somewhat fragile). Very nice the way they took care of you.
"The test of any good fiction is that you should care something for the characters; the good to succeed, the bad to fail. The trouble with most fiction is that you want them all to land in hell together, as quickly as possible." — Mark Twain
Get 15GB of cloud space free at Copy.com, plus an extra 5GB free by using this link (I get 5GB free too).
|07-30-2010, 02:57 AM||#4|
Join Date: Apr 2009
Location: Monaco-Menton, France
... and then Alice woke up!
In this day and age, Marley, your experience does seem kinda dreamlike. Well done. Karma to Chapters. Cheers. Neil
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