10-23-2012, 06:48 PM | #31 |
Nameless Being
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I wrote a 1 star review too, but they never called me. As far as me calling them about the PWs I got really lucky and most of the reps I talked with were in the USA, only one that was obviously in India. Not that any of them had a clue. I think CS is like a roulette game just like getting a good PW is! Well in my case getting a good PW was like playing Russian roulette with 5 rounds loaded in the six shot revolver instead of just one.
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10-23-2012, 06:51 PM | #32 |
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10-23-2012, 07:00 PM | #33 |
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Be glad because they may have talked you into getting another one. One less PW you have to return. I'm hoping for a speckless one tomorrow. As long as the color hues aren't too bad, I can live with it. It's the specks that are driving me nuts now.
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10-23-2012, 07:07 PM | #34 | |
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Quote:
I'm beginning to wonder if the Amazon return facility in Hebron, KY now has as many PWs in stock as most of their distribution warehouses. Assuming Amazon sells the PW for close to the cost of making them, I bet all these returns and multiple replacements and the extra shipping associated there with must be cutting into their profits big time. Last edited by jswinden; 10-24-2012 at 10:18 AM. |
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10-24-2012, 09:43 AM | #35 |
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Good grief, guys, what awful experiences! I am expecting delivery of my very first unit later today, and now I'm afraid to open the box!
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10-24-2012, 06:37 PM | #36 |
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I had more dealings with CS tonight which I posted about here:
https://www.mobileread.com/forums/sho...d.php?t=194827 |
10-24-2012, 08:49 PM | #37 |
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10-25-2012, 10:09 AM | #38 |
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10-25-2012, 10:15 AM | #39 |
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Thanks for the humor, it's really needed at this point!
Well, I'm sending my replacement back to Amazon today. I included a long letter detailing my bad experiences, all of the defects, and my overall disappointment with Amazon. I am also convinced that last unit was someone else's return. Very disappointing, to say the least. |
10-25-2012, 10:19 AM | #40 | |
Nameless Being
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Quote:
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10-25-2012, 10:44 AM | #41 | |
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I wrote Amazon a long letter so I'll likely get a call about it. Which will again be pointless. I still felt the need to go into detail about my experience and the defects. My biggest issue at this point is that Amazon won't own up to the fact that a problem exists with these units. |
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10-25-2012, 10:46 AM | #42 | |
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I'm glad I'm not the only one that had that thought. |
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10-25-2012, 10:47 AM | #43 |
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Neither of my replacements (1 or 2) had quick start guides included. I received replacement 1 just a few days after receiving the original. There was no way it could have been a return or refurbished unit that soon.
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10-25-2012, 10:49 AM | #44 | |
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I should add the bag on my unit was also not a new seal either. It was obvious. Last edited by sparklemotion; 10-25-2012 at 10:51 AM. |
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10-25-2012, 10:52 AM | #45 |
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I don't know about Amazon replacements, but I know that when Apple replaces products during the initial release period, they replace it with new products but in non-retail packaging. So if you replace an iPhone 5, you'll get a new iPhone 5 but in a generic box instead of the new for retail sale box. It's still a new iPhone 5 but different packaging.
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