03-29-2012, 01:44 PM | #46 | |
Wizard
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Same IP address?
Quote:
That may now violate Amazon rules. You should call Amazon customer support and see if that is what happened to your account. You can always have your spouse open an Amazon account from your home address with a different credit card. It may pay to just forget the broken kindles and the old eBooks. Remember, those eBooks are really licensed to be read and not really owned like a pBook. Just forget them. They are gone. |
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03-29-2012, 01:50 PM | #47 | |
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And in any case, even if the rules were not followed, how does it constitute abuse? Even if you are right, I can see only a small unintentional mistake by a Kindle owner. Amazon could simply refuse warranty if for some reason the customer is not entitled to it, but calling it abuse and closing the account goes too far. |
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03-29-2012, 01:56 PM | #48 | |
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"If you had read the story, you would know that he had bought a Kindle in the UK from the Best Buy. That's not strange at all because there are no Kindles available in European shops. I don't know if Best Buy shops are open in the UK anymore. Now tourists in the UK have to buy Kindles from Tesco instead. Apparently Amazon has found that selling Kindles to Europeans below cost is unprofitable because non-English speaking people are not buying that many e-books from them anyway. It appears that they are taking drastic measures to prevent further losses like illegally refusing warranty service to broken Kindles. I would suggest contacting a local consumer protection agency. They may take time to review the case but they could make judgement in your favor, i.e., forcing Amazon to repair your Kindle and reinstate access to books already bought." Are plain wrong ... |
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03-29-2012, 02:04 PM | #49 | |
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Amazon is also know to be very generous replacing broken Kindles, in some case even when it is clear that the owner was at fault, like cracked screen. So, why they taking such extreme measures now? I have bought and given 5 or 6 Kindles as a gift to different persons already. They all actively use it but they never buy content from Amazon. In fact, Kindle is the most popular reader in Latvia. Amazon surely must have statistics of what is going on. And if they have no plans to enter LV (or similarly NL) market, then naturally they would stop being so generous with warranty requests from non-profitable market. Just don't expect them to admit it publicly. |
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03-29-2012, 02:10 PM | #50 |
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To ignacio ferrer:
On the contrary, it confirms what I said. If Amazon has a profitable content sales in Germany, it makes sense to sell and support Kindle extensively there. Remember, Kindles are subsidized to profit from content. I was just generalizing Europe while excluding Germany. (As if the UK does not belong to Europe, ha) In the same vein, if Kindles can be bought in Germany, it doesn't mean that all Europeans can buy Kindles freely in their shops. LV and NL are not DE. |
03-29-2012, 02:16 PM | #51 | |
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03-29-2012, 02:20 PM | #52 |
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Given that there are people who have returned many a broken Kindle, over 5, and had no trouble with Amazon I have a sneaking suspicion that there is something else going on here.
I have no idea what it is but I seriously doubt it has to do with where the OP lives and how many books he buys through Amazon for his Kindle. |
03-29-2012, 02:25 PM | #53 |
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There is another interesting thing with Amazon selling Kindles to European countries (outside those who have there own websites like uk or de). They cannot be bought from either amazon.co.uk or amazon.de, only from amazon.com and they are shipped from the US. Logistically it doesn't make sense because of higher shipping costs, longer delivery, increased price due to customs tax and complicated paperwork. It becomes especially complicated when dealing with warranty service that requires sending broken Kindle back to the US.
Why not ship those Kindles from DE or UK? I don't think that it is just a random choice, more likely it is a clever policy. |
03-29-2012, 02:28 PM | #54 | |
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Possibilities of email theft
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The solution then would be to get a brand new email account and try opening a new account with Amazon. It would probably be prudent also to get a new credit card number from his bank. |
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03-29-2012, 02:39 PM | #55 | ||
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03-29-2012, 02:50 PM | #56 |
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If his account had been hacked then Amazon would have handled it as a hacked account. They normally will close the account, allow the person to open a new account, and give them a gift certificate so that they can repurchase their digital material. There are plenty of examples of this.
Amazon has said that the account was closed due to an abuse of the return policy. It could be that the Kindle was not broken, the return was handled wrong, or even that the Kindle in question was not legitimatly purchased. There are people who have bought used Kindles and ended up with units that suddenly stopped working because they had been called in as stolen. Amazon normally tells folks that there is nothing that they can do in that case. What would Amazon due if said Kindle was returned in an attempt to get a new Kindle? Amazon ships the new Kindle as soon as someone calls in a problem. The broken Kindle is returned when the new Kindle arrives. I am not saying that is what happened but something went wrong with this return. We are not getting the full story (shocking I know). Amazon doesn't randomly close accounts. I know of a good number of folks who had returned multiple broken Kindles (Screen fade with the K2 led to some folks going through 7 or more Kindles, I have read of folks who were on their fifth Kindle replacement due to improperly glued cases, broken speakers, and other issues.) None of those people had their accounts closed due to return issues. So something went badly wrong with this return. |
03-29-2012, 04:40 PM | #57 | |
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"Of course, there are some devices backed by large companies which have equal price but most likely they are playing the same game." I like your logic: it is only a contradiction in terms, but who cares ... |
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03-29-2012, 04:46 PM | #58 | |
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03-29-2012, 04:48 PM | #59 | |
The Grand Mouse 高貴的老鼠
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Quote:
What happened to your broken Kindles? I suggest that you write out a time-line of your understanding of all the kindles you've had on your account, setting out where and when they were bought and when they were broken/replaced/stopped being used on your account. Send that in your next email, and state that you have not abused the Kindle replacement programme, and that this is your account of all the Kindles that have been used on your account. If you have done nothing wrong, and you are calm and persistent, you should be able to persuade them that they have made a mistake. |
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03-29-2012, 05:20 PM | #60 |
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It was asked if I'd left anything out of the quote from the email. I quoted the key part here. The remainder was simply:
"We understand your viewpoint regarding the cancellation of your account, and we're sorry that you're so disappointed by our decision. If you have any questions or concerns, please write to cis@amazon.com." Which I took to be an improvement over the previous statements that nothing said is worth the bother because I won't get reinstated. As I said in the original post, there have been two Kindles in the household. The Kindle Keyboard was bought in October 2010 and broke in November 2011. It suffered a damaged screen and my partner paid £40 for the replacement as it was out of warranty. The regular Kindle was purchased at the end of November and broke in March. Unlike the other Kindle, this one simply won't switch on (or the screen doesn't wake up). The screensaver is permanently on. This weekend I'll be on holiday in the UK. I may as print out my emails from Amazon and take them to the Carphone Warehouse, which seems to be the last remains of Best Buy over in the UK. No harm in asking. |
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