Problems and poor service from KOBO

Nick_angel_777 · 10-05-2012, 10:01 PM

I received a Kobo wifi for my birthday quite a while ago, and it was great.. Until the "next page" button became sunken in. I sent it into warranty and got a refurbished model. After less than 5 books, the same thing happened. I continued using it because it was out of warranty until it stopped working altogether (which was not even completely through that 5th book!) I took it to chapters, who told me to contact Kobo. I called Kobo and they said they'd get back to me. No such thing happened. I would understand If I had got good use out of it and it eventually just got too worn out. I am very dissatisfied with Kobo's support. I feel that they produced and sold an inferior product.

LESS THAN 5 BOOKS?
That being said, I liked my Kobo when it did work. I am hoping that by taking this to the forums Kobo will right this for me or perhaps that people will read it and be wary of Kobo in the future.

Mrs_Often · 10-06-2012, 04:08 AM

If I were you, I'd contact Kobo again. They might have got your request lost or got too busy with other things. Or something else altogether... but I'd keep chasing them until I got what I wanted/deserved! 5 books is indeed unacceptable.

paulsalter · 10-06-2012, 06:21 AM

Try posting it on here (If you haven't already)

https://getsatisfaction.com/kobo/top...e&style=topics

Remember to include the ref number given when you first contacted them

Nick_angel_777 · 10-06-2012, 01:34 PM

thanks for the replies. I have posted it again here:
https://getsatisfaction.com/kobo/top..._product_label

10-05-2012, 10:01 PM	#1
Nick_angel_777 Junior Member Posts: 2 Karma: 10 Join Date: Oct 2012 Device: Kobo Wifi	Problems and poor service from KOBO I received a Kobo wifi for my birthday quite a while ago, and it was great.. Until the "next page" button became sunken in. I sent it into warranty and got a refurbished model. After less than 5 books, the same thing happened. I continued using it because it was out of warranty until it stopped working altogether (which was not even completely through that 5th book!) I took it to chapters, who told me to contact Kobo. I called Kobo and they said they'd get back to me. No such thing happened. I would understand If I had got good use out of it and it eventually just got too worn out. I am very dissatisfied with Kobo's support. I feel that they produced and sold an inferior product. LESS THAN 5 BOOKS? That being said, I liked my Kobo when it did work. I am hoping that by taking this to the forums Kobo will right this for me or perhaps that people will read it and be wary of Kobo in the future.

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10-06-2012, 04:08 AM	#2
Mrs_Often Wizard Posts: 1,295 Karma: 1223907 Join Date: Dec 2011 Location: The Netherlands Device: Kobo Touch, Kobo Glo	If I were you, I'd contact Kobo again. They might have got your request lost or got too busy with other things. Or something else altogether... but I'd keep chasing them until I got what I wanted/deserved! 5 books is indeed unacceptable.

10-06-2012, 06:21 AM	#3
paulsalter Fanatic Posts: 525 Karma: 1109999 Join Date: Nov 2011 Location: UK Device: Nexus 7, Kobo Vox, Samsung Galaxy SII	Try posting it on here (If you haven't already) https://getsatisfaction.com/kobo/top...e&style=topics Remember to include the ref number given when you first contacted them

10-06-2012, 01:34 PM	#4
Nick_angel_777 Junior Member Posts: 2 Karma: 10 Join Date: Oct 2012 Device: Kobo Wifi	thanks for the replies. I have posted it again here: https://getsatisfaction.com/kobo/top..._product_label


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