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Old 09-03-2012, 05:36 PM   #1
blackpuddingmunc
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Frozen reader

Hello all, perhaps one of you may be able to assist me? I recently bought the Kobo original ereader, less than 3 months ago. Very happy with it until this weekend when the thing froze up on me. I cannot turn it off, change screens, in fact nothing works on it at all. All i have it the main screen of books i have open.
I contacted support, and they replied asking for my details etc, plus my date of purchase, and tell me that it needs to be returned for repair. I have inadvertantly misplaced my receipt for the reader.
As i fear i will get nowhere with support because i no longer have the receipt, i was wondering if any of you fine folks have any ideas as to how i can get to my books?
Many thanks in advance.
Reg
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Old 09-03-2012, 05:54 PM   #2
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Kobo desk-top app will let you access your books.

Have you tried to charge the reader? What about the reset hole in the back of the unit?

Can you go to the store and ask for another receipt? Or maybe your credit card company?
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Old 09-03-2012, 06:04 PM   #3
blackpuddingmunc
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i've tried the resetbutton to no avail, when i plug into the laptop all i get is the red/bluish light to say its charging, but the buttons still don't work. I'll probably have to go back to the shop to try get another receipt.
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Old 09-03-2012, 07:03 PM   #4
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Originally Posted by blackpuddingmunc View Post
i've tried the resetbutton to no avail, when i plug into the laptop all i get is the red/bluish light to say its charging, but the buttons still don't work. I'll probably have to go back to the shop to try get another receipt.
Leave it to charge for an hour before you try and turn it on. Once it gets really low you may need to give it some time on charge before it will react.
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Old 09-04-2012, 02:03 AM   #5
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Thanks Robko, i'll try that tonight.
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Old 09-04-2012, 03:09 AM   #6
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Wishing you luck. Be sure to post & let us know.
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Old 09-04-2012, 04:07 PM   #7
blackpuddingmunc
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i am currently reading mybook with the reader plugged into laptop, but as soon as i unplug it, the bugger freezes again.
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Old 09-04-2012, 04:17 PM   #8
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Bugger, indeed. Let it charge for a few hours, uninterrupted. Good Luck!
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Old 09-04-2012, 04:28 PM   #9
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Try this factory reset:

1- hold the power switch ON for 10-15 seconds to make sure the device is off
2- press and hold the home button
3- turn on the Kobo and it should boot into a factory reset

worked for me
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Old 09-04-2012, 04:35 PM   #10
blackpuddingmunc
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Originally Posted by KTREADER View Post
Try this factory reset:

1- hold the power switch ON for 10-15 seconds to make sure the device is off
2- press and hold the home button
3- turn on the Kobo and it should boot into a factory reset

worked for me
away to try that now
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Old 09-04-2012, 04:38 PM   #11
blackpuddingmunc
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it would appear that the thing needs charging...

oh you fool

oh you old old fool

thanks all, and sorry for wasting so many peoples time...

(i hang my head in shame)
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Old 09-04-2012, 05:10 PM   #12
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I would never say "I told you so". I don't have to. :P

Happy for you. And relieved. And Here's some Karma for you, for your honesty.
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Old 09-04-2012, 05:10 PM   #13
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as soon as I can hand out more K... been to free with it!
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Old 09-04-2012, 06:50 PM   #14
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(i hang my head in shame)
No need to hang your head in shame. Since e-ink just doesn't react when it has no power it's perfectly understandable that you would assume it was just frozen (after all there was stuff on the screen!!). You're not the 1st person (by a long shot) that's been caught by this. Glad you're up and running again.
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Old 09-04-2012, 09:45 PM   #15
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Happened to me, twice! One with Kobo & another time with Kindle.
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