404 When Connecting to Store

MSWallack · 08-15-2008, 10:27 AM

Is anybody else having this problem? When I start the eBook Library (on the computer that it still works on) and log into my account, I always get a page that says:

Page not available

The page you are trying to access is unavailable. Please try again later, or contact our customer support.

Go to eBook Store Home >
Contact Customer Support >

HTTP error: 404

However, I am logged in and can click on Go to eBook Store Home and browse normally. Weird.

MarciaCat · 08-15-2008, 02:33 PM

I get that all the time. I just sigh, roll my eyes and click "Go to eBook Store Home >". It also never remembers my password even though I checked off "Remember my password".

ashort · 08-15-2008, 05:48 PM

Something similar happened to me. I tried all tricks in their web site and even reinstalled the eBook Library. It did not work so I sent Sony an email and their answer was that their system was temporarily down and to wait. So I waited some hours and then could log in normally without problem. There is another recent thread about this.

MSWallack · 08-18-2008, 07:44 AM

It doesn't appear to be a connection issue (that's something else going on); rather, it appears that the login process is trying to load a particular "Hi, thanks for logging in" page that doesn't exist (or that the URL built into the system is wrong).

Hasn't somebody from Sony ever logged into to their own account, even just to try the software?

JSWolf · 08-25-2008, 09:19 PM

eBook Library never remembers yourpassword. It only remembers your email address if you want it to.

MarciaCat · 08-25-2008, 10:34 PM

Actually it only has "Remember my login address on this computer", nothing about the password.

p.s.-- JSWolf, every time I see your red 505 avatar I feel a wave of envy and longing for a Sangria Red Reader!

Dr. Drib · 08-26-2008, 09:20 AM

Do you mean that when you go to "Ebook Store" in the Finder area and then go to "Log in," you do NOT see the word "Password" right below the words "Email Address"?

How's this for an oddity:

Go the the NEW FREE EBOOK, Weird Tales #350 and select it. They want $2.84 for this free ebook!!!

Dr. Drib · 08-26-2008, 10:13 AM

Sony just now FIXED their Freebie. Now there's NO CHARGE for

WIERD TALES #350.

Don

MarciaCat · 08-26-2008, 02:52 PM

Quote:

Originally Posted by MarciaCat

Actually it only has "Remember my login address on this computer", nothing about the password.

Quote:

Originally Posted by Dr. Drib

Do you mean that when you go to "Ebook Store" in the Finder area and then go to "Log in," you do NOT see the word "Password" right below the words "Email Address"?

Of course I see that, but the check box only says "Remember my login address on this computer" which is exactly what it does; it remembers my e-mail address but not my password.

Perhaps I should have stated 'It does not say 'Remember my login address AND PASSWORD on this computer'.

Dr. Drib · 08-26-2008, 03:24 PM

Ok, right.

That's the way Sony has decided to set up their log-in for all users. One must always type in the password.

Interestingly -- and I suppose in contrast to a different set of logic -- both MobileRead and Fictionwise allows one to have both parameters memorized.

Don

MarciaCat · 08-26-2008, 03:35 PM

Yeah, Sony is one of the few places I've seen that doesn't memorize both.

08-15-2008, 10:27 AM	#1
MSWallack Right, Except When Wrong Posts: 353 Karma: 3968525 Join Date: Aug 2007 Location: Indianapolis Device: Kindle Oasis 3 (sometimes iPad Mini).	404 When Connecting to Store Is anybody else having this problem? When I start the eBook Library (on the computer that it still works on) and log into my account, I always get a page that says: Page not available The page you are trying to access is unavailable. Please try again later, or contact our customer support. Go to eBook Store Home > Contact Customer Support > HTTP error: 404 However, I am logged in and can click on Go to eBook Store Home and browse normally. Weird.

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08-15-2008, 02:33 PM	#2
MarciaCat Cat Lady & Trekkie Posts: 421 Karma: 221630 Join Date: Jul 2007 Location: San Diego, CA Device: Kobo Libra, Kobo Aura & Aura H20	I get that all the time. I just sigh, roll my eyes and click "Go to eBook Store Home >". It also never remembers my password even though I checked off "Remember my password".

08-15-2008, 05:48 PM	#3
ashort Connoisseur Posts: 68 Karma: 1997310 Join Date: Jul 2008 Location: USA Device: PaperWhite 10th Gen	Something similar happened to me. I tried all tricks in their web site and even reinstalled the eBook Library. It did not work so I sent Sony an email and their answer was that their system was temporarily down and to wait. So I waited some hours and then could log in normally without problem. There is another recent thread about this.

08-18-2008, 07:44 AM	#4
MSWallack Right, Except When Wrong Posts: 353 Karma: 3968525 Join Date: Aug 2007 Location: Indianapolis Device: Kindle Oasis 3 (sometimes iPad Mini).	It doesn't appear to be a connection issue (that's something else going on); rather, it appears that the login process is trying to load a particular "Hi, thanks for logging in" page that doesn't exist (or that the URL built into the system is wrong). Hasn't somebody from Sony ever logged into to their own account, even just to try the software?

08-25-2008, 09:19 PM	#5
JSWolf Resident Curmudgeon Posts: 74,521 Karma: 129668758 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	eBook Library never remembers yourpassword. It only remembers your email address if you want it to.

08-25-2008, 10:34 PM	#6
MarciaCat Cat Lady & Trekkie Posts: 421 Karma: 221630 Join Date: Jul 2007 Location: San Diego, CA Device: Kobo Libra, Kobo Aura & Aura H20	Actually it only has "Remember my login address on this computer", nothing about the password. p.s.-- JSWolf, every time I see your red 505 avatar I feel a wave of envy and longing for a Sangria Red Reader!

08-26-2008, 09:20 AM	#7
Dr. Drib Grand Sorcerer Posts: 44,799 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	Do you mean that when you go to "Ebook Store" in the Finder area and then go to "Log in," you do NOT see the word "Password" right below the words "Email Address"? How's this for an oddity: Go the the NEW FREE EBOOK, Weird Tales #350 and select it. They want $2.84 for this free ebook!!!

08-26-2008, 10:13 AM	#8
Dr. Drib Grand Sorcerer Posts: 44,799 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	Sony just now FIXED their Freebie. Now there's NO CHARGE for WIERD TALES #350. Don

08-26-2008, 03:24 PM	#10
Dr. Drib Grand Sorcerer Posts: 44,799 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	Ok, right. That's the way Sony has decided to set up their log-in for all users. One must always type in the password. Interestingly -- and I suppose in contrast to a different set of logic -- both MobileRead and Fictionwise allows one to have both parameters memorized. Don

08-26-2008, 03:35 PM	#11
MarciaCat Cat Lady & Trekkie Posts: 421 Karma: 221630 Join Date: Jul 2007 Location: San Diego, CA Device: Kobo Libra, Kobo Aura & Aura H20	Yeah, Sony is one of the few places I've seen that doesn't memorize both.

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