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Robert,
As you may have already seen in another thread, my pocket pro is currently a brick (locked up) and it has to be sent back (got a RMA).
I was very happy with the device until it stopped working. I was hoping that customer support would be able to fix it without me having to send it back, but they couldn't.
I have to pay for shipping back to Astak and doesn't make me very happy since I just got it the day before labor day weekend... and then I have to wait several days without my reading device and I have to go back to good ol' paper books.
I still need to see how the RMA process goes to give a veredict.
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