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dawn69 · 04-26-2012, 07:30 AM

Thanks taming...yes I got that email from from kobo...i replied and they want me to send my kobo to the netherlands....its gonna cost a bloody fortune..£32 (50 CAD) ...unbelievable. gonna try and get a replacement from my retailer first.
I've seen lots of complaints about kobo customer service, but I have to say they've been very quick. 1 freephone call from me, email with 10 questions within 10 mins, i replied within 10 mins, email asking me to send it to the netherlands later the same day. no complaints here

04-26-2012, 07:30 AM	#6
dawn69 Member Posts: 13 Karma: 10 Join Date: Apr 2012 Location: reading berks uk Device: kobo touch	Thanks taming...yes I got that email from from kobo...i replied and they want me to send my kobo to the netherlands....its gonna cost a bloody fortune..£32 (50 CAD) ...unbelievable. gonna try and get a replacement from my retailer first. I've seen lots of complaints about kobo customer service, but I have to say they've been very quick. 1 freephone call from me, email with 10 questions within 10 mins, i replied within 10 mins, email asking me to send it to the netherlands later the same day. no complaints here Last edited by dawn69; 04-26-2012 at 07:35 AM.