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First, anybody in The Kindle Community (tm) will tell you that for best Customer Service results, contact Kindle support in particular, not Amazon.com support in general, and select the option to have them call you. They will get right back to you.
Second, I noticed in setting up some Kindles I gave as gifts that "registering a Kindle" often doesn't include setting up 1-click payment. 1-click payments are required for many Kindle transactions (even for items that are free). Have you set that up?
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