Quote:
Originally Posted by ilovejedd
With considerably lower margins, you can also expect customer service to go down. No more going to the Apple Store to get an on the spot replacement for a defective product. You'd have to mail it somewhere and then wait 3 months to receive a replacement.  |
Profit margins have nothing to do with that. Profit is what is left over after all the costs, including customer service. They might cut customer service to maintain margins after cutting prices, but then they wouldn't have "considerably lower margins." But as long as they are profitable there is no reason they must degrade customer service.