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Originally Posted by Stingo
And I have no obligation to buy Sony again. Why should Sony? Because that is what aggressive competitive businesses to do get you to keep buying their products.
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I have lots and lots of Sony products - a Sony TV, DVD recorder, digital camera, Notebook PC, and Reader, to name but a few. I buy Sony because they make high-quality products; I certainly don't expect them do "add" stuff to the products I buy from them. I've never had a product that's done that, to the best of my knowledge.
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Because enough customers felt cheated that the product did not have it to begin with.
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Sorry - "cheated"? Why would anyone feel "cheated" that a product didn't do something that its specification never claimed that it did do? If someone has false expectations about a product, that's down to poor product research on their part.
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Rokku, Slingbox, Tivo, Apple, etc... all provide frequent updates which add functionality. As a result people are exited to buy their new product.
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You mention Apple as a company which does this - I've owned half a dozen iPods, but I honestly can't recall Apple ever adding a new feature to them during their lifetime - I have to go out and buy a new one if I want new features. What features has Apple added?
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I'm pretty sure that if a new competing product with more functionality comes out, many people here will switch since Sony has generated very little loyalty through their non-responsive, non-supportive approach to this product.
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I disagree. Many people here have reported very happy experiences with Sony Support - eg replacing a Reader even when the user has messed it up through messing with with the firmware. The only time I asked support a question I received back a polite, prompt answer. Support for my other Sony products has been equally good, which is which I keep buying Sony products -I'm on my 3rd Sony VAIO notebook, for example.
What negative experiences have you had with Sony support?