MobileRead Forums - View Single Post - Bad customer service experience with Kobo

Asawi · 04-12-2011, 09:29 AM

Kobo handled this unprofessionally, I agree.

But I honestly can't see how it would have been so bad to tell mum that there should only had been one gift card. It's not like you're being "cheap". It can't be that hard to accept that if you get two separate gift cards emails in a short time frame that one of them might be a mistake. After all, if you had intended giving $100, wouldn't you have chosen one $100 gift card?

(And, not that it matters to the topic - so I edited it out...)

04-12-2011, 09:29 AM	#4
Asawi Gadgetoholic Posts: 1,462 Karma: 2731820 Join Date: Feb 2011 Location: Sweden Device: Kobo Libra2, Tolino Vision 6	Kobo handled this unprofessionally, I agree. But I honestly can't see how it would have been so bad to tell mum that there should only had been one gift card. It's not like you're being "cheap". It can't be that hard to accept that if you get two separate gift cards emails in a short time frame that one of them might be a mistake. After all, if you had intended giving $100, wouldn't you have chosen one $100 gift card? (And, not that it matters to the topic - so I edited it out...) Last edited by Asawi; 04-12-2011 at 09:32 AM.