Quote:
Originally Posted by JP36
|
Quote:
Originally Posted by obiwan99
@Rezz: did you send an email to service@pocketbook.de ? I am not sure in which country you are located. I needed to send mine to Nürnberg (I could give you the address but it is probably better you wait for them to answer). Mine was delivered there yesterday but I guess it will take them some time to check it. |
I first mailed PocketBook support about the battery drain problem on december the 15th. They forwarded my mail to
support@ndigobusiness.com the 17th (official Dutch support I guess).
The 27th I mailed them about the screen issue and one day later I got a reply from Ndigo Business that they forwarded my screen issue back to pocketbook support hoping to hear from them soon.
No word since last year. Send a mail to the shop I bought the device and got an RMA form now. Guess I'm going to send my device there... Would have thought that direct contact with PocketBook would have been faster...