Quote:
Originally Posted by carpetmojo
".......The Book Depository has come to the decision to cease selling eBooks, as we feel that the customer experience we were able to offer was not as good as it should have been. This is partially driven by complexity in format and the number of differing devices, which we found often led to customer frustration......."
Poor souls....wassums all confoozed, then ?
Should've asked here...I mean, commercial concerns can't be expected to have everything at their fingertips, can they, what do we think we're buying, knowledge ?
Come on, it's a big ask, give 'em a break ........  |
Probably the customer service costs (dealing with helping confused customers trying to use Adobe DRM across various devices, developing processes to do this, hiring I.T. helpdesk folks for it, etc) wasn't adding up to enough profit for them to bother?